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Bonus uncleared but taken from account Bonus uncleared but taken from account

10-10-2013 , 12:45 AM
Hello all,

I play on Juicy Stakes and my listed 200% ($100) signup bonus was $20 from being completely cleared-and still 50 days away from expiration. Yet the bonus is gone, anyone else experience this.

I emailed support (2) this morning and this evening, but have yet to hear anything...

Thoughts-ideas
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10-10-2013 , 12:23 PM
Just go this message from support-

For a while now Juicy Stakes has been considering ways of improving its customers‘ all-round gaming experience, as well as our site‘s processing procedures. It has been proven to be a harder task than expected, but we have now found a solution in Zagox Management N.V., a company licensed in Curacao.

Zagox Management N.V., a serious partner for all types of online gaming, has acquired Juicy Stakes and will run the business with immediate effect. They are also determined to prove their commitment to you and all Juicy Stakes players, providing the service and support that everyone deserves.

As a result of the new ownership and the new systems that have been put into place, these following changes have had to be implemented:

All pending cash-outs for players had to be cancelled and have to be requested again. But don‘t worry - all cash-outs will be processed as players request them and in accordance with timeframes given in the Juicy Stakes cashier!

All pending bonuses currently running on players‘ accounts have had to be cancelled. At the start of next week there will be a reload promotion that everyone will be entitled to use.

We would like to apologize for any inconvenience this may cause, but stress that these changes will allow us to start paying your winnings in a very timely manner, thus improving your gaming experience at Juicy Stakes!

To compensate you for your patience in this matter we have set up four $1000 Freerolls over the next four days and the first one is today. Don‘t miss out and make sure you take part and win your share of the money!
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10-10-2013 , 08:12 PM
That is so ****ing wrong. I hope you can get some kind of partial payment from them OP.
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10-11-2013 , 12:36 AM
I find that unlikely-
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