Hey everybody!
I am a poker player since 2007. My screenname on PS is yenomrtgllwi and my account on bodog is yenompoker. I have been playing on most of the sites and and during my career there were no financial or fair play issues with poker sites and other players. During the last months starting December 2019 I had been living in Bali and around May 2020 opened an account on bodog88.
I deposited around 1500$ and started playing tournaments and some cash, mainly nl500. At the end of august I made a huge cashout around 17k and left about 2500 to play with. Ran it up to 7k+ and that is when my account got frozen. At first I was asked to send my documents which I did. I had been waiting for my account to be reopened, wrote several messages to support team but received no answer. Then in live chat I responded to some questions they had asked me. A day later my account was banned and I got this message
Quote:
Hi ,
Dear Customer,
The investigation into your account has concluded. After a full review of the activity in your account, the decision was made to terminate our business relationship with you and discontinue services and products offered.
While conducting an investigation, it was found that your account is linked to a number of accounts that were involved in a breach of our Player Agreement. Due to this breach of our Player Agreement, we have decided to permanently disable your account as we have deemed you to be too large of a security risk for us to continue doing business with.
We ask that you refrain from opening any further accounts. Discovery of any accounts opened by you or for you will result in immediate termination of your account and us seizing all funds. This decision was made after careful consideration of all the facts and we judge this decision to be final.
Sincerely,
Bodog Security
After that in live chat I have talked with them several times asking to provide any evidence and explanation yet they just simply ignore it and write that the decision is final.
It is common knowledge that the burden of proof should be carried by one who is making the claim. They are claiming that I broke the rules yet they don't provide any evidence for that. I also asked them to get in touch with me on the phone and to talk to investigation team but got the same reply.
It is unacceptable that a poker site can just seize all money without any explanation.