LOL @ people crying about fish not being able to find tables, if ur not an idiot, you will just click on "cash games" like I did within 10seconds. Fish may be bad at poker but theyre usually not idiots in real life. I am just as pissed as all you guys but this is not a problem at all.

Yeah working fine, got the registration sorted as well....

A agree 100 percent fix it back the way it was please....... Thats what we want.. Nobody has any answers on how long it will take to fix these problems.. Can you imagine going to a restaurant getting some bad food , and asking the manager to fix it.. When you ask how long will it be on my food, they say I dont know ,DO WITHOUT!

roll back the old software, this new garbage is literally unplayable.

Terrible updates! BODOG, Revert these {***} changes, please!

BTW today's PT 3.09.1 (with bodog grabber fixed) doesn't work for me

then managed to put out software that is worse than pacific in 2004 when they didnt even have no limit cash games yet you could only 1 table and the blinds in the tournaments would sometimes jump six levels in one shot....

So I emailed support asking if it was possible to move player notes to my new computer that I just purchased. They answered yes, but that I need to call the 1877 number to get assistance. I called the number that spoke with a lady who provided me with the information to move the notes in the registry file to the new computer.

I moved the file (executable) to the new computer and ran it. The notes aren't showing up when I open the program and sit at a table. But, I can see the notes in the appropriate place in the registry so I know they got there correctly (I think). So, as one with would think, I called Bodog back to see if I could get some assistance with this issue...

The new woman proceeded to tell me (after being placed on hold) that doing anything to the registry is against Bodog policy because it can seriously mess up a computer. I get that, I understand that. But, how can you tell me to move a registry file from my old computer to my new one, then 20 minutes later tell me that doing anything to the registry is against their policy?

I guess this doesn't surprise me.

my handgrabber stil doesnt working. :S

HEY, TO ALL THE IDIOTS WHO SIT AT 1/2 and 2/4 HU AND OCCUPY ALL THE TABLES AND SIT OUT WHEN SOMEONE SITS TO PLAY YOU, HOW ABOUT YOU JUST SIT AT 1 OR 2 TABLES???

Either that or Bodog can you please: (1) Make sure there is always an empty table that spawns, or (2) Limit the number of HU tables that players can play on like Stars (only allows 1 table).

This sort of stuff is killing the games. Thanks.

I'm in WU hell right now, every name Bodog's processors use to receive are flagged. Really odd thing is on the first submission, they gave me my funds, then took them away 4 hours later. Bodog is telling me the WU has a hold on it, WU is telling me there is no hold and been no attempt to pick up. Bodog changes the receivers name, I change with WU, resubmit, same. Every phone call to Bodog brings up a different person who takes 10 minutes to figure out what's going on...only to offer to repeat the exact same previous step. Two 18 minute calls, two 10 minute calls, nada. The people are nice and all, I understand it's not their fault individually. One dude offered me $5 for my troubles...never showed up. Looks like I need to cancel the WU tomorrow in person and eat the fee. Super frustrated.

in a batch file or command prompt, do this:
This will create a file called "notes.reg", which you can then add to the registry on your other system. It is the whole Bodog Registry, but it won't mess anything up to add it.

I prefer a batch file, so I can easily backup my bodog notes to another drive whenever I want with just a double click. (I actually use one batch file to back up all of the notes on all of the sites I play on, but bodog is the only one that uses the registry)

you need to backup your notes file as a registry hive file on the old machine.

Import it in the same location on the new machine after that.

If you don't back it up as a hive you will not get multi-line notes.


--
separately, this is my #1 complaint - that they put the notes in the friggin registry. Toss the regs a bone. They will all move computers/ upgrade sooner or later - and there isn't anything more valuable then years of notes. Yet it requires ripping bodog support a new one to get the instructions out of them, and even if you do they may well be wrong.

I Know from experience. I only got the instructions (and they were incorrect) because I got the montreal call center, insisted on a supervisor and it turned out to be one I knew pretty well from prior calls. He had to check with tech and I told him in order to get the info that I'd assume all liability, he could record the call if he wanted to.

He came back with the wrong info (export as registry file) in the same amount of time it took me to google the answer and find a post on some rando forum where it explained that it was hive files required.

I was also told *we dont usually give this info out* for all the normal reasons about touching the registry. Well, if you don't want us to touch the registry, how about fixing the friggin software so it saves the notes in a notes file like every other piece of poker client in the world? (Yes Justin I know it's old software, but this isn't rocket science. Like I said Toss a bone to the players... and while they are at it, how about hover to show notes feature? )

I'm sure there are many folks who weren't as insistent and gave up on old notes.

I'm also sure I sound like a crank on here regularly, but I ask for only the simplest ****. Note files you can keep track of... updates that gasp work out of the box. Bodog coming out of the bunker and saying something once in a while. No offense to you Justin, you do a great job here getting the info back and forth, but why are they about the only site that doesn't even use it's own paid staff to monitor/respond here and on P5's (There's another volunteer so to speak over there doing the same thing)

It would be nice to one time see them do something that regular players went out and said voluntarily was a significant improvement.

If this new update isn't a problem for fish, why are the games so dead since it was released?

I know one other person posted about needing like $9million to sit a table is this a rare bug for everyone else? I've played very little since the update and I've run into this a lot. Tonight I needed $7.7 mill and the other time only $96K.

Idleminer update also puts it in trial mode for me

tried entering my key, but i have no availble licences available!

Jesus christ, when will this crock of crap end!

Please install PokerTracker 3.09.1 BETA which includes the fix to the Bodog hand grabber. No need to undo the Bodog update ;-) The new PokerTracker BETA is available at http://www.pokertracker.com/products/PT3/download.php

does not work - no hands are imported.

I went through the same thing when they wrote me 3 bad checks. Your best bet is to call and try to get a supervisor who speaks English and they will help you out.

UPDATE:

I wrote to Bodog asking for my SB ($5) back, since I could not play the hand.

I got a form letter back saying they would reply within 30-60 minutes.

A full day passed and nothing came, so I wrote them again. They responded quickly this time.

The good news is that they gave me the stupid $5.

The bad news is that they made up complete BS as to why this occurred, and blamed the whole thing on my internet connection!

ahhahahahahahahahah
ahahahhahahahhahahah

NO IDIOTS IT WASN'T MY INTERNET CONNECTION. IT'S YOUR CRAPPY SOFTWARE THAT TOOK AWAY MY ACTION BUTTONS!!!

It's not like I got a chance to act and it never responded. I got cards and no button, and the terrible software gave me some weird message in place of the buttons ("You have been seated and will be dealt in next hand.") See the picture above.

Justin what is your explanation for this? Is this how Bodog handles bug reports?

Leave it to Bodog's incompetence to cheat me out of $5 and then act like they are doing me a one time courtesy to give it back!

Letter is below.


Dear XXXXXX,

Thank you for contacting Bodog Poker Customer Service.

We would like to first apologize for the late response. Upon reviewing your account, we see that during your play of hand 2088294202 you experience a lag. Between your computer and our servers, messages go through several hops/routers (often in the dozens, all over the world). If at any of these stops there is a technical issue or a spike, this can cause a disconnection with the game server. Thus, the software will recognize you as being disconnected from the tournament and will automatically fold you until your return.

We do not usually reimburse funds for disconnections issues but as one time exception we have issued your Bodog account a $5 bonus.

Lags and disconnections are a frustrating but unavoidable part of online gaming. For the most part, these issues do not originate on either end of the connection, but somewhere in between. When you connect to an online site, your connection will go through a number of servers, all across the country. If any one of these servers has a technical issue, you will feel it on your end. The best thing to do when this happens is log off and back into the software to establish a new route to the site. If you are still experiencing problems, try restarting your computer as this will usually solve any system-based issue.

Thank you very much for writing. Should you have any questions, or require any further assistance, please do not hesitate to contact us.

Regards,
Poker Customer Service

Bodog. Be A Player
poker@bodog.com
poker.bodog.com
1-866-909-ACES (2237)

I had that problem too back when I played cash games. I was really confused about the buttons disappearing and reinstalled the software to no avail. Luckily, it happens rarely.

Anyway, what's fixed in the update?

BTW: I tried the latest PT3 in a 6-max cash game and it's very unreliable. It says I won $19 when I won $80 so clearly it's missing hands left and right. I imagine it's even worse for HUSNGs which is what I like to play the most. Uninstalling...

PokerTracker Bodog import works fine, I have tested it myself to verify and I was able to bring up the HUD and full tracking support for both played and observed hands if you are using the latest beta.


I recommend visiting the PokerTracker support forums at http://www.pokertracker.com/forums/ to get help configuring the client, if your Bodog configuration is incorrect. Make sure your hand history directory is correct (mine is C:\Users\xxxxxxx\AppData\Local\PokerTracker\Bodog Hand History) and that the Hand Grabber is enabled.

I had no missing hands and none of the testers at PokerTracker experienced this problem either. I tested around 600 hands, no problems at all. I am not doubting your credibility, I am only expressing that we havent seen the same problem on our end - and of course if this problem does actually exist we want to find it and fix it asap. Can you verify through hand history evidence that the hands were missing? If so, please create a support request at https://www.pokertracker.com/support/ with as much information as you can provide so the developers can try to reproduce your issue.

Hope this helps!

PS: a Bodog patch was just pushed, I checked first using the recently patched Bodog client before posting.

Decided to be a masochist and write back to Bodog support and explain why this wasn't a disconnect.

They wrote me back another letter telling me that they understand that I think the disconnect was on their end, but it was actually on mine. They completely ignored all the points I was making.

Justin explain why this is happening. Why is your company's support so bad?

It's their software. If you join a table with teh automatically post blind checked and you are placed into the small blind seat then you will post the small blind and then sit out for the remainder of the hands until you make it to the big blind. That's one of the olderest bugs there and apparently too difficult to overcome. They should just contract out some tech people from another site and get this **** figured out.

*TT* That's strange. PT was never able to grabb observed hands and latest beta not working for me.

How about latest Bodog's release 3.10.3.9. Still no table info by one click as in 99% of poker clients.

Jastin can you tell us what changed in this quick bug fix and what plans for other updates?

This was actually a different bug.

I was at the table for a long time and suddenly on the SB it just jacked my controls from me. I got them back the next hand.

Your point is still the same though.