First time playing since the middle of October and I got the software update.

direct bank transfer withdrawal request sent on 1/14.

Still no money.

Probably going to quit playing on Bodog since I had to wait 1 month for a deposit and now over 10 days for a withdrawal. Don't like the feeling of having to question if my money is somehow going to get lost along the way.

It's not just that: it's that it isn't obvious how to get to the lobby at all. I can see loads of new customers never figuring out they have to click "cash games" to get to the lobby.

+1

Indeed. It's almost incomprehensible at how they have managed to bungle this up. It's almost they are totally oblivious as to how to run the poker aspect of Bodog.

I sent bodog and e-mail and they responded with basically . I took that response and added my reply in blue to them.




--- Original Message ---
From: me
Received: 23/01/11 7:35:11 o'clock PM UTC
To: "Bodog Poker Customer Service" <poker@bodog.com>
Subject: Re: your new software is crap



Again, please forward my below response to your SENIOR MANAGEMENT in charge of software for poker: ( I am going to copy your response to me in red...and add my response to that in blue)


Regarding your comments on the new software update, the changes made only affect the visual look of the software and the navigation in the lobby, whilst the game logic remains the same.



(This is NOT correct: the changes made do NOT ONLY affect the visual look of the software/navigation. The changes also affect: table focus, hand history doesn’t work, unable to see players

sitting at a table by simply clicking on the table, unable to SORT Heads up games vs regular games. So, you still say the changes made only affect the visual look of the software and the navigation in the lobby, are you sure about that ?? You need to look at your software again it seems )





We changed the look and feel of our software due directly to our players' feedback. We have had many requests to have the software more streamlined and user friendly, and we feel that these changes have accomplished that by adding many new and unique features.



(I understand users wanted and requested software upgrades. However, why not TEST the new software BEFORE public release? Why push out software that is WORSE than what is already in place? This is NOT what the users have asked for , I’m sure. )



We have simplified our table filtering system so that you can always view exactly the type of table you would like, from the Stakes to the Limit. Not only that, but your filters will be saved to what you last set them to when you close the software. You also have the ability to hide both full and empty tables to help you find a suitable table much easier and faster. In addition to the new filters, our revamped layout makes it easier to navigate through the tables without compromising any game details.





( Yes, I like the table filters. However, there is NO FILTER FOR HEADS UP GAMES. This results in MORE CLUTTER...even with using the filters. Can you see why ?

In addition, I can no longer SEE which players are sitting at a given table by ONE click of my mouse. Now, I must click 2 times in order to see the same information.... you call this upgrade?

It makes me do more work to do the same thing.... I don’t like to do that...





PLEASE FORWARD ALL ABOVE TO YOUR SENIOR MANAGEMENT IN CHARGE FOR SOFTWARE FOR POKER





THANKS



.....

Then, the next day...they sent me this response:
basically... saying the same damn thing as above:


----------


Dear ME,



Thank you for contacting Bodog Poker Customer Service.


Thank you very much for submitting feedback on our website. Good or bad, we need to know what experiences players are having on our website, it is a vital part of our company's process of improving. So thank you once again and please do not ever hesitate to contact us in the future with you thoughts, suggestions or criticisms of our service. We assure you that your comments are being forwarded to the appropriate parties responsible for updating the Poker software.



With regard to your comments, please note that there were no changes made to the games/tables themselves, only to the main lobby itself. Therefore, these changes do not affect gameplay and it is not necessary to set up a target audience to 'test' the software. Rest assured, we do test the functionality of the new poker interface to ensure that it is operating properly before any software update is released. Again, only because the updated software is new and unfamiliar, it is understandable to disapprove of the changes. However, once players become familiar with the software, we are certain that it is simpler and easier to use than previous versions.



If you wish to preview any tables, you do not have to double click the table and open it up to see who is playing, you may simply click the white arrow to the far left and you are shown the players seated, their current chip balances, and the option to join the table should you choose to do so. Although it is true that there is no filter available to separate heads-up tables and regular tables, we recognize your suggestion to possibly implement an option for this in the future. In the meantime, please note that you have the ability to sort these tables by clicking on the Players (PLRS) tab, just as you can sort the tables alphabetically by clicking the Table tab.



Due to the Poker update, we have had reports of clients unable to use the Hand Histories/Last Hand functions. This is a known issue and we are we are currently looking into a fix for this. In the meantime, we kindly ask that you do not minimize the Poker lobby while playing and the Hand Histories/Last Hand functions should work properly.



Please remember, if you ever encounter a problem or have question that requires an immediate response, please do not hesitate to contact our 24/7 Poker Customer Service Team at 1-866-909-ACES (2237) or poker@bodog.com.



Thank you very much for writing. Should you have any questions, or require any further assistance, please do not hesitate to contact us.


Regards,



Poker Customer Service

Hey guys,
Clearly the bugs are frustrating. They are working right now to fix them and expect a patch out in the very near future. They're prioritizing things and taking care of them as quickly as humanly possible. Like I said, I feel your pain here guys but they're building the fixes as we speak.
~Justin

I can't see running Sit and Go tournaments. I've reinstalled several times with no luck. And yes I have Show Registering unchecked. Any fix to this???

How about the apology to the players... and firing QA?

Why should we expect that the fixes will actually not be in fact worse?

I'd love to see a statement about their "testing process"


And while I am sure you feel our pain Justin.. does Bodog? Everything they say seems so ignorant and patronizing to our intelligence at the same time.

Edit: Can you find out from them what measures they will take in the future to prevent such cluster F*** from happening?

You mean actually test something before they throw it out there? Not likely.

This is 100% true. It took me awhile to figure it out the first time.

^THIS. Esp the parts in bold. It bottles the mind that bugs that are many years old are still there (along with a bunch of new ones), after doing a major software "update".

Thanks, I'll try that.

I'm not going to be saying anything new here. But calling for people's heads isn't going to get anything fixed. They realize the bugs, I played there yesterday and ran into the blinking lobby issue, which seems to be a conflict with HEM. They're trying to get it done asap. I'm trying to look forward and report the issues that are happening with the new release so they can be fixed in the shortest time frame possible.

calling for heads doesn't get it fixed no.

But this is a long-term question. I did ask, constructively I think, what their plan is going forward to minimize this kind of problem. I realize you are the conduit here, not the answer man - but it's in Bodog's best interests here to own up to their errors.. and at the same time do something to re-assure their players that they are taking corrective actions so something similar doesn't happen again.

Think back to some of Lee Jones posts about bad releases from Cake. He took it personally and there was at least a bit of feel-good there that someone was investigating and or improving things.

I don't need heads no. What I do need is to see that they have a clue about things going forwards. Even a crappy PR release that they are improving their QA process would be a step forwards.

Is that really too much to ask for?

Thanks for your efforts. Actualy I didn't play for a week waiting for bug fix update, but this trick worked for me today. I want and I can gamble again

Was the "recent conflict" with their VIP customer service in relation to the complaints that several players made about you?

If so, LOL if that resulted in your credit card being stolen. Couldn't happen to a nicer guy.

SO TRUE

Even I was confused about this for a few minutes.

Games have been so dead lately. This really might be the end of Bodog poker. They better take action fast before the whole room dies.

Yeah unless a recreational player rolls his mouse over the Cash games button, he's not likely to notice you can click it. A pretty easy fix would be to just add a line: "Cash Games - Click here to see the cashgame lobby"

This is the worst update in the history of poker... Seems bodog doesnt want any grinders playing here.. They get rid of everything good .. This is sickening and nobody can tell us when the site will be back to normal.. Why not ask players that grind daily to help with the changes.. This is so awful the lobby is trashed you cant even find the games inless you are a rocket scientist.. The auto focus on the games are a joke ... The hand history thing is out of control cant believe you havent fixed it yet... When will this be finished ?

Guess the prefer $20 in rake from a fish then $1000 from a regular each month.

I am a reg that has played over 100k hands on bodog and it was difficult for me to navigate to the cash games in the new lobby.

There's a reason that LITERALLY EVERY OTHER POKER SITE IN EXISTENCE takes you straight to a view of the tables. It works.

I've put up with so much sh.it from bodog just because of the number of fish. But when they cantteven find their way to a cash game table I will have ZERO reason to stay on bodog. The old lobby was fine, it just needed some filters. Please Justin, convince someone in charge to reconsider this update. We all know bodog hates regs but now it looks like they hate the recreational players as well.

This argumentation don't work. I think recreatinal players don't choose much on what table to sit - the don't bumhunt. So they can simply click "Join" button even not knowing about dropdown menu.
They don't multitable - no much need in autotopping to active table. They don't analyse much game - no need in HH (Actualy HH working now).
As a regulare player I don't like this update but from Bodog's point of view it's not big deal. But, I voting at least for new lobby design.

P.S. Hope, Bodog's RNG will award me somehow for this supporting

i play in bodog since 2k7, and the things are getting worse than ever. The rake is hilarius. They took away the reload bonus, and has never been replacer. at least, i have 25% of rake i said to me. but this 25% is less than ever. Playing SH i make in 10k hands, the same that i did in 5k hands.

The new lobby is crap. i dont mind playing without HM, but at least i want to see the HH to take some notes on the players, but even the HH doesent work.
Nice one bodog.

2008:lots of players, rake + reload bonus, good support.
2011:few players, hilarrious rake, no support, buggy room.

Honestly, I think us making these suggestions is sort of useless. It is apparent that Justin does care, but i think its even more apparent that bodog management does not. What us poker players usually do, is complain complain complain but don't change our actions - which makes us all bark. I know someone has brought up boycotting bodog before, and I thought it was a horrible idea. However, if us regulars continue to put in the same volume even with these worse changes then it just proves to them they don't have to listen to us. I have opened 2 new accounts at US friendly sites, and I have tried stars for the first time ever. I thought bodog had the softest games on the net, but I routinely find tables with 3 fish at the other sites too ...

Another point is what happened to EUROLINX. Obviouslly we have no idea of what bodog financial situation is, but it can't be as good as they had predicted last year. Should we be worried at all about our money?

I really hope bodog mangement wakes up and realizes their poker room is literally on life support.

Hmmm, could your paranoia, illogical behavior and anger towards Bodog about a non-important issue like spam emails stem from being caught cheating (by colluding with other players to steal) red handed and having all of that money removed from your account and into mine?