wow... no more 2/3 games?

WTF is wrong with you bodog? Why mess with a good thing?

What was the root cause that brought about this update?

I can't think of any benefit you can gain as a company... just pisses off the masses of players who were playing these tables before.

lol...they don't offer it to new customers

wow didn't realize they got rid of 2/3 until now
yeah that is a huge mistake for sure

i try to not be too harsh bc the ppl at bodog really are trying to improve the site for everyone but this update was a pretty big disaster hopefully they can patch things up quickly

Direct bank transfer cashouts are still coming quickly. Requested one Wednesday the 19th at 11pm, received it today, very nice.

Actually cashouts are the only thing Bodog does reasonably well, though I hate that they charge us for them.

Everything else on the site is a f-ing trainwreck, and this update just makes things sooo much worse.

How you can release a major software update without testing hand histories is beyond me.

hand histories and having to click the triangle in order to see who is playing on the tables sucks imo. good start but needs some work. thanks.

the update is absolute trash... ive never dealt with a more frustrating piece of garbage site/customer service team... God help me

The last hand button doesn't work for me either.

Filters are OK but I do prefer the old lobby.

jusin please suggest a better rewards system. It is the main reason i don't consider playing there.

the new Filters are useless.
they should make filters to differentiate between &max, fullring and HU. now the tables are not even sorted. it is like 5 hu table with one player sitting, one 6 max table with people, then again 10 HU tables before you find a second 6 max table.
so annoying. new lobby looks like advertising for one of the shady casino sites which are spamming my e- mail adress since i signed on bodog.
thumbs downfor bodog

I kind of like the new lobby.

Can't think of a reason to play here-
1. Horrible software
2. no rakeback
3. Live support/customer service is a joke
4. 5% charge on CC deposits
5. poor structured tournaments
6. no P2P
7. no sync breaks

This is my last email correspondence with Bodog. A summary of my dealings with CS. First they send me automated email stating a 5% charge would be applied to CC deposits.Then we exchange these emails.

Me- I regret to hear that, I'm sorry to say that if my balance I have now runs out I won't be reloading(can't justify it). That is unless the traffic/guarantees increase. I'm very sorry to hear the bad news,Bodog.


CSThank you for contacting Bodog Poker Customer Service.

We do understand your concerns with regards to the surcharged being added to deposits made using Credit Cards.
As part of the customer service we offer, Bodog would like the opportunity to speak with you on this issue to provide possible alternatives such as
Direct Bank Transfer which has no fees attached when making a deposit.

Please feel free to contact us on the toll free number listed below. If you are unable to call and would prefer a call back, please reply with your telephone
number and the best time to call. Looking forward to hearing from you.

Thank you very much for writing. Should you have any questions, or require any further assistance, please do not hesitate to contact us.

Regards,

Poker Customer Service

Me
Thats really not necessary. I deposit by credit card everywhere I play for free and because its very convenient for me. Now when I look at this list of complaints,it has me thinking why go out of my way to play here when I don't have to deal with these issues at other sites.
1. Poor software quality(very buggy)
2. No sync breaks
3. Low guarantees/ Poor schedule
4. My experience with live chat has been horrible.When asking basic questions about poker,the agent has rarely(if ever) been able to answer my question without a major hassle.One example- I had a basic question about the 100k sattelite schedule. It took 45 min to get an answer, 2 different agents and both telling me different things. The first person was rude and very unhelpful

CS
We are sorry to hear that you are having issues making a deposit using your credit card. Most credit card declines are the result of your credit card issuing bank restricting this card's use for online gaming transactions. Please note that although you may be using a debit or check card, the transaction is still processed as a credit card deposit.

Alternatively, we also offer MyPaylinQ and Digital Pin as deposit options.

MyPaylinQ is an eWallet much like eWalletXpress or PayPal which allows you to instantly transfer funds to your Bodog account. Funding your MyPaylinQ account is easy using MyCheQ, your bank account or cash. A great feature of MyPaylinQ is that when you fund your Bodog account using this method, you will also receive payouts through this option as well.

To take advantage of this new option, and to find more information about opening an account, visit:

www.mypaylinq.com

In addition, one of the deposit options that may interest you is Digital Pin. This method is guaranteed and available for instant deposits 24/7 online. This could be a great alternative if you are not having success with your Credit Card. To open a Digital Pin account, visit:

www.digital-pin.com

We sincerely hope that you will consider this information in making your choice and that you will continue to choose Bodog as your entertainment site.

Thank you very much for writing. Should you have any questions, or require any further assistance, please do not hesitate to contact us.

Regards,
Poker Customer Service

Me-

And yet you wonder why people are leaving. DID I EVER SAY ONCE THAT I HAD TROUBLE WITH A DEPOSIT? DID YOU EVEN READ THE WHOLE EMAIL? What a joke.

CSThank you for contacting Bodog Poker Customer Service.

We understand that you were having some difficulties in making a successful Credit Card deposit. As you have been made aware of, most of the declines are due to the restrictions that are being enforced by your bank or card issuer which we do not have any control of. This goes the same thing with the 4.9% Surcharge Fee that was recently imposed on Credit Card deposits.

The previous emails that were sent talks about other deposit options that are available to help you make your deposit. You have the option to choose whichever is the most convenient method for you other than using your Credit Card directly.

Thank you very much for writing. Should you have any questions, or require any further assistance, please do not hesitate to contact us.

Regards,
Poker Customer Service

Me-
I love how you ignored my complaints about the site....again. The story of my dealings with Bodogs "top customer service" team. IF you notice I ONLY was commenting the reasons why I wasn't redepositing. I also believe I stated in previous email why I didn't want to explore other deposit options. So if you actually read the email you would now that,instead you send automated response about alternative deposit options.

CS
Thank you for contacting Bodog Poker Customer Service.

In order for us to further assist you with your concern, we kindly request that you provide us with your contact number and indicate the best time that we can call you. You also have the option to contact us at 1-866-909-2237 and a Representative will be happy to assist.

Thank you very much for writing. Should you have any questions, or require any further assistance, please do not hesitate to contact us.

Regards,
Poker Customer Service

Me-
This is very laughable. OK I ONLY WAS MAKING A COMMENT. No need to call you or anything. The only reason I responded was because it was VERY OBVIOUS my email wasn't properly read. Your customer service proved its incompetence to me again and only makes my decision to quit playing there stronger. Well played Bodog C.S.


CS


Thank you for contacting Bodog Poker Customer Service.

We appreciate the feedback you have provided. We will forward your comments to the appropriate parties so they can be taken into consideration.

Your opinion matters to us, as we are a company that understands the need to listen to our players. The executives and senior managers that run our company review all of the feedback submitted by our players daily. Those suggestions, comments and criticisms give us an improved decision making process.

Thank you very much for writing. Should you have any questions, or require any further assistance, please do not hesitate to contact us.

Regards,
Poker Customer Service



Who said Bodogs CS was top notch?

Please bring back the auto pop-up/bring-to-front of the table that requires action. Too much clicking and wasting time, very annoying to play without it.

The new look is fine whatever... can the 2/3 tables be brought back? As stated previously, that was something Bodog stood out from other sites. Also, plus one on filtering out the heads up tables geeeeez

Anyone use the rapid transfer for depositing? I just got it and wanna know if its like moneygram.

Justin--if you are not going to bring back the popular 300nl tables in spite of what looks like overwhelming evidence that players liked it, can you at least explain why? I mean we have weathered so many storms from you guys can you at least pretend to be listening?

Yeah I won't be playing on the site until this and HH imports are fixed

Which is sad because I really like it

Yes to both questions

I will ask again about it. Essentially it was causing a spawning issue but I will ask about it beginning of the week.

You need to give it some time, I just started this thread a day ago. Planning on talking with them again Monday. I don't believe it was a permanent removal as it was caused by the spawning issues in 2/4, but I'll ask and find out if that assumption is right or wrong.

FINALLY some validation.

This is exactly what happened to me.

I started up a fresh e-mail on Yahoo just for Bodog. I used it nowhere else.

I started getting spam that KNEW MY NAME.

Obviously came from Bodog, yet Justin denied it, and other users were doubting me.

The inclusion of the filters now makes it easier down the road to build more into it. First thing is first though and thats ironing out some of the issues people are having now.

I told you at the time what I knew. I was assured that Bodog will never and has never sold or given away any customer's information. There is a myriad of ways that something like this could happen as well.

Justin R,

One major issue I am having is with the watilist. If I join a waitlist, I get notified as usual when there is an open seat. I check the apporopriate boxes, press OK, and then nothing happens, where before the update it would open the table and sit me down. Then, if I open the table manually, someone else (presumably whoever was on the waitlist after me) sits down. This is very frustrating.

Also, I have to complain, as some others have, that when you single-click on a table, you do not get to see who is sitting at the table. This feature seems standard across online poker sites, and I can not figure out why this would be changed.

The client does not show my balance. I have to click on an open seat to see what my balance is. Also pretty frustrating.

I see no significant improvements to the bodog experience, and multiple pains in the ass. So overall, I would rate the update as somewhere between bad and awful.

Thanks.

LOL. They are doing wonderful things at mental institutions these days. You might want to consider it.