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Old 05-17-2013, 05:12 AM   #1901
ShaunHunting
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by -sham- View Post
This description is not a solution to my request. On cash tables when a player disconnects the system should sit him out for the maximum amount of time (i believe 3 orbits on bodog) before booting him.

The current setup boots player from table instantly. This creates all the issues I mentioned before:
Losing seat
having to wait 5 minutes to rejoin table
sometimes not being able to get seat after 5minutes
not returning with same stack and forced to buyin 100bb or under

Simply changed the default setting for disconnects to sit out instead of boot from table and all these issues go away. Because 99% of the time our internet is not the issue its the Bodog client. Simply closing the client and relaunching and we immediately are connected again.
Very well said. +100 on this being addressed.

Also, the focus stealing is super annoying. I can barely type a word without Bodog stealing focus. Fixing this would be super awesome.
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Old 05-18-2013, 08:49 PM   #1902
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by ShaunHunting View Post
Very well said. +100 on this being addressed.

Also, the focus stealing is super annoying. I can barely type a word without Bodog stealing focus. Fixing this would be super awesome.
+999
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Old 05-18-2013, 10:46 PM   #1903
Halstad
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Re: *** Official Bodog Network Support Thread ***

I try to log in and says some crap that I've been partially disconnected and this will not affect my game play. About 10 tries and I get in. Go to sit on a table and buy in, but I never get seated.

edit: restarted computer and I don't have any problems

Last edited by Halstad; 05-18-2013 at 10:54 PM.
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Old 05-19-2013, 12:43 AM   #1904
hotcats
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Re: *** Official Bodog Network Support Thread ***

software is really buggy tonight. won't let me buyin to SNGs more than half the time, have to exit software and reopen client just to buyin at times.

also, spotted some cheaters in a Super Turbo tonight, very apparent w/ four players left -
1st to act calls for $400
Button folds
SB goes all in for $560
BB (me) I call for $160 more
1st to act folds to $160, despite having $4k in chips
(he also routinely shipped chips to the SB in other hands)
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Old 05-20-2013, 08:56 PM   #1905
apkrnewb
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Re: *** Official Bodog Network Support Thread ***

What else can i do?
Thanks for contacting Bovada Poker Customer Service.



We appreciate you taking your time to report a possible collusion on Tournament ID 4420791. We understand that you suspect two out of the three players you are playing against in that tournament were collaborating.



In order for us to start investigating your claim of collusion, we need you to provide us more information about the incident. We need you to provide us the specific hand number where you saw the irregularity, the specific players involved in the possible collusion and a brief description of the incident that led you concluded that these players were cheating.



Once we receive the information that we need, we will review the plays and if we found that these players are colluding, we will take the necessary steps and deal with these players accordingly. You can refer to the link below, our Terms of Service Section 6.5 regarding collusion:



https://poker.bovada.lv/terms-of-service



Thank you for bringing this to our attention and as soon as we receive the details that we need, we will start with our investigation. We appreciate the screen shot that you attached; however, we do not have enough information to begin with.
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Old 05-20-2013, 09:36 PM   #1906
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by apkrnewb View Post
What else can i do?
How about the specific hand number where you saw the irregularity, the specific players involved in the possible collusion and a brief description of the incident that led you concluded that these players were cheating.
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Old 05-21-2013, 02:38 AM   #1907
weeeminer
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Re: *** Official Bodog Network Support Thread ***

Registered for a 69+6 Main Event semi final hyper turbo sat with 1 seat guaranteed. Only 2 of us signed up and they cancelled it. Doesn't that kind of defeat the point of calling it guaranteed? lol "guaranteed as long as we meet our guarantee"
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Old 05-21-2013, 10:11 AM   #1908
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by weeeminer View Post
Registered for a 69+6 Main Event semi final hyper turbo sat with 1 seat guaranteed. Only 2 of us signed up and they cancelled it. Doesn't that kind of defeat the point of calling it guaranteed? lol "guaranteed as long as we meet our guarantee"
Every site that I've ever played on has a minimum number of players required for a tourney to kick off.
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Old 05-21-2013, 02:47 PM   #1909
apkrnewb
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by XaQ Morphy View Post
How about the specific hand number where you saw the irregularity, the specific players involved in the possible collusion and a brief description of the incident that led you concluded that these players were cheating.
I did i said that in my post!
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Old 05-21-2013, 05:51 PM   #1910
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by apkrnewb View Post
What else can i do?
Thanks for contacting Bovada Poker Customer Service.



We appreciate you taking your time to report a possible collusion on Tournament ID 4420791. We understand that you suspect two out of the three players you are playing against in that tournament were collaborating.



In order for us to start investigating your claim of collusion, we need you to provide us more information about the incident. We need you to provide us the specific hand number where you saw the irregularity, the specific players involved in the possible collusion and a brief description of the incident that led you concluded that these players were cheating.



Once we receive the information that we need, we will review the plays and if we found that these players are colluding, we will take the necessary steps and deal with these players accordingly. You can refer to the link below, our Terms of Service Section 6.5 regarding collusion:



https://poker.bovada.lv/terms-of-service



Thank you for bringing this to our attention and as soon as we receive the details that we need, we will start with our investigation. We appreciate the screen shot that you attached; however, we do not have enough information to begin with.
Quote:
Originally Posted by apkrnewb View Post
I did i said that in my post!
No you didn't. In fact, the only part of your post that was from you was "What else can i do?" My guess is if your email to them was as clear as your posts here, they have no clue what you're trying to tell them.

How about you post here exactly what you sent them and maybe we can help re-word it so that they understand?
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Old 05-21-2013, 09:40 PM   #1911
apkrnewb
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by XaQ Morphy View Post
No you didn't. In fact, the only part of your post that was from you was "What else can i do?" My guess is if your email to them was as clear as your posts here, they have no clue what you're trying to tell them.

How about you post here exactly what you sent them and maybe we can help re-word it so that they understand?
Sure i would greatly appreciate it. Thanks!

1. I am on a Mac 10.6.8

2. I sent them a shot like this


3. I said the other 2 players were colluding. just in case that was not good enough i explained that the 2 players would gang up on another player and raise and re-raise until other player folded.
Then one of them would bet the next street and the other fold. ( i thought colluding was self explanatory)
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Old 05-21-2013, 09:42 PM   #1912
LT22
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Re: *** Official Bodog Network Support Thread ***

There's four players total in that hand, so I have zero clue who is colluding. You need to tell them which seats were colluding. Also, as mentioned multiple times, send them a NEW email with the body of the email that says the hand numbers, seat numbers of those involved, and their behavior. Do not send them a screenshot. Remember, these are human drones dealing with hundreds of emails per day. If you do something like attach a weird photo, they won't know wtf to do.
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Old 05-21-2013, 09:54 PM   #1913
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by LT22 View Post
There's four players total in that hand, so I have zero clue who is colluding. You need to tell them which seats were colluding. Also, as mentioned multiple times, send them a NEW email with the body of the email that says the hand numbers, seat numbers of those involved, and their behavior. Do not send them a screenshot. Remember, these are human drones dealing with hundreds of emails per day. If you do something like attach a weird photo, they won't know wtf to do.
Yep, exactly. Very well said.
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Old 05-21-2013, 09:59 PM   #1914
apkrnewb
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Re: *** Official Bodog Network Support Thread ***

Sure i would greatly appreciate any help on this Thanks!

1. I am on a Mac 10.6.8
Since the last update of a day or so ago every-time i want to open or use the lobby i have to quit the software and restart my machine. This has just been happnn the last 2 days.
support says its my internet and there software is great. (my internet connection was on and
working %100). (network utility)

2. this has been going on for months and i have placed over 20 calls to support and every single support person says its my internet connection. When ever i have 2 or more sng open at the same time or a few seconds of each other the popups tile on top of each other, the software won't let u do anything until u dismiss the popups!!!
The problem is u have to dismiss the popups in order, and the one that needs to be dismissed first is on the bottom, and you cant get to it because your software freezes if u try and click any thing except the first popup!!!!!!!!!
Before all i had to do was just force-quit the software and start it up again, enter my password and just miss a couple of hands !!!
Now (since the last update of a day or so ago) i have to force quit the software and restart my machine to get the lobby to come back up again!
For the +20 time support has told me its my internet and its just a coincidence that it only happens when 2 or more sng open with in a few seconds of each other
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Old 05-21-2013, 10:07 PM   #1915
apkrnewb
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Re: *** Official Bodog Network Support Thread ***

Can you not see the hand numbers and seat numbers and tourney number in the image i provided!
I folded that's why u see 4 players, it was only 3 and if you go back a couple/few hands in that tourney you will see the same players doing the same thing that's why i sent the screen shot.
I am unable to do that (go back hands) because the hand re-player does not offer that option. Every hand has a different player in a seat and since i'm still playing in the tourney the best i can do is the screen shot!
Yes i did state what 2 players of the 3 active players you see in that shot were colluding in the email.
Could someone please explain/define colluding to me thanks
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Old 05-23-2013, 01:24 PM   #1916
Pokernutz1954
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Re: *** Official Bodog Network Support Thread ***

has anybody else had their hand folded for them without even clicking on anything and before the timer runs out when focused on a different table. This has happened to me on more than one occasion and I do multi table. Sometimes I time out or let my clock run down quite a bit if I am involved in a big hand on another table so maybe it is the Bovada puppet masters urging me to hurry up. What do you think?
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Old 05-23-2013, 05:47 PM   #1917
luckyone1
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Re: *** Official Bodog Network Support Thread ***

I made a deposit today on Bovada but the site said it was declined. However, the charge has shown up on my bank statement and the funds have not been put into my account. Has this happened to anyone else? I emailed them over 7 hours ago and still have not received a response.
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Old 05-23-2013, 05:55 PM   #1918
cheeseisgood
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by luckyone1 View Post
I made a deposit today on Bovada but the site said it was declined. However, the charge has shown up on my bank statement and the funds have not been put into my account. Has this happened to anyone else? I emailed them over 7 hours ago and still have not received a response.
could just be a hold on the money and not an actual charge. sometimes it looks like i get double charged on my debit card but one goes away cause its just a hold on the money before its actually processed.
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Old 05-23-2013, 05:58 PM   #1919
luckyone1
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by cheeseisgood View Post
could just be a hold on the money and not an actual charge. sometimes it looks like i get double charged on my debit card but one goes away cause its just a hold on the money before its actually processed.
Doesn't make any sense. I've deposited a couple times before without any problems. Is the customer service usually this slow to respond?
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Old 05-23-2013, 06:02 PM   #1920
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by luckyone1 View Post
Doesn't make any sense. I've deposited a couple times before without any problems. Is the customer service usually this slow to respond?
What did they say when you called them?
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Old 05-23-2013, 06:09 PM   #1921
luckyone1
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Re: *** Official Bodog Network Support Thread ***

Haven't called, just email. I got an automatic email back from them saying they had received my email. Just figured it wouldn't take so long. I guess I'll try calling.
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Old 05-23-2013, 06:15 PM   #1922
cheeseisgood
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by luckyone1 View Post
Doesn't make any sense. I've deposited a couple times before without any problems. Is the customer service usually this slow to respond?
not sure how long it is on bovada but it usually takes a day for most companies ive emailed.
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Old 05-23-2013, 06:21 PM   #1923
luckyone1
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by cheeseisgood View Post
not sure how long it is on bovada but it usually takes a day for most companies ive emailed.
I used to play on Lock, they always responded within a couple hours.
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Old 05-23-2013, 06:22 PM   #1924
SchruteFarmsPA
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Re: *** Official Bodog Network Support Thread ***

my settings have been getting reset almost every other time i re open the poker client
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Old 05-23-2013, 07:50 PM   #1925
5thStreetHog
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by luckyone1 View Post
Doesn't make any sense. I've deposited a couple times before without any problems.
Perhaps just because you deposited before with no delays doesnt mean a delay like cheese said isnt possible?
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