Quote:
Originally Posted by banana4678
I finished 2nd in an mtt Friday night. The payout didn't register in my cash balance and it just re-imbursed me for the mtt entry.
I called CS and they said they were having issues w/ the poker software and there were some other similar reports.
I received an email from them Saturday afternoon stating that I received a free $22 mtt ticket for my troubles and they are still investigating the tournament.
Any updates on this or similar happenings?
Thanks
As a matter of fact:
Hey guys,
Ok, a crazy few days on the network. Things should be back to normal now. There have been a few posts/threads about tournaments completing, but only paying out based on the cancellation policy (because they were cancelled but not stopped). For the tournaments that were stopped, the tournament cancellation policy was followed. For those that did not stop, here is what happened:
The network went through each tournament that was affected. Players that played through and finished in the money in their tournament were paid the greater of what the player received from the cancellation policy or what the player would have received for their finish. If the finish payout was greater, then the player was awarded the difference between the cancellation payout and the finish payout. All of this should be in accounts now. If you feel something is incorrect, please contact operator support.
Quick example, since that is wordy: You played the $11 1k on Saturday evening. The tournament was cancelled, but played on. As per cancellation policy, you received $17.28. Fortunately for you, the cards fell your way and you finished 3rd (but didn’t receive 3rd place payout), for $217.28. Bodog has now credited that player with the $200 difference.
If you have any questions, comments, or suggestions.. please let me know!
Ice
Quote:
Originally Posted by XaQ Morphy
This has been there since day 1 of the anonymous software. They've supposedly fixed it a few times, but my guess is they just don't know how.
This is the first time I remember reading anything about this specific bug. If I could get some hh #s on when it happens.. I can pass them along.