Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > > >

Discussion of Poker Sites General discussion of online poker sites.

Closed Thread
 
Thread Tools Display Modes
Old 09-11-2012, 09:55 AM   #1101
sajeffe
banned
 
sajeffe's Avatar
 
Join Date: May 2010
Location: A state that won't allow poker.
Posts: 5,058
Re: *** Official Bodog Network Support Thread ***

I still haven't received my missing funds. It's "only" $31.50 in winnings from two sngs, but that's money that should be in MY account.
sajeffe is offline  
Old 09-11-2012, 02:37 PM   #1102
Bodog_Ice
Deactivated rep account
 
Join Date: Feb 2012
Posts: 514
Re: *** Official Bodog Network Support Thread ***

Hey guys,

A bit about what happened Saturday. There was an issue in the system that affected a large part of the players on the network which resulted in system downtime, players being kicked off the system, and players being unable to log back in. The network finds this unacceptable, and worked hard to fix the issue as quickly as possible.

As a result of this issue, several things happened:

Many players found that funds were not returned to their accounts right away. The staff has gone through all accounts effected and have returned these missing funds. If you feel that you are still missing funds, first, you should be able to compare your hand histories from Saturday to your ecash statement to verify. If you are missing money, please contact your operator's support so that it can be made right.

Also, many tournaments and sit n go's were effected. As a result, the Bodog Network's tournament cancellation policy (which I will post at the end of this post) was enacted, which resulted in some big overlays for players that were able to continue playing. As many of you have noticed already, these payouts were still guaranteed, and those players should have their funds in their accounts. As with the ring games, if you see that you have not been paid the money owed to you then you need to contact your operator's support immediately so that it can be corrected.

Once again, the Bodog Network apologizes to all players effected by Saturday's issues.

Ice

Tournament Refund
This will occur if the tournament has been canceled prior to actually starting OR if the tournament is canceled prior to one or more players being eliminated from the tournament.
In this case, all players registered for the tournament will get their buy-in and fees refunded (including re-buys and add-ons if purchased). All refunds are done in the exact same way they were bought. If you bought in with a Tournament Ticket then the ticket would be returned to you.

Cancellation with No Players in the Money
When no players are in the money and a tournament is canceled, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:
1. 50% of the prize pool is distributed evenly among all players remaining.
2. 50% of the prize pool is distributed proportionally based on chip count.

Cancellation with All Players in the Money
When all players are in the money and we do a roll forward, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:
1. Each player receives the minimum prize not yet awarded at the time of cancellation.
2. The remainder of the prize pool is distributed proportionally based on chip count.
One-on-One (Heads Up) Sit and Go Tournaments
Because the outcome of a heads up tournament can be affected when one player stays connected while another does not, we reserve the right to do a chip count distribution if our site experiences a downtime that warrants the cancellation of tournaments.

Guaranteed Tournaments
If a tournament with a guaranteed prize pool is canceled:
1. When players are NOT in the money, the payout will be based on the prize pool composed of buy-ins only.
2. When players are in the money, the payout will be based on the guaranteed amount if the buy-ins fail to comprise the guaranteed amount.
Bodog_Ice is offline  
Old 09-11-2012, 07:05 PM   #1103
Christians4Cards
newbie
 
Join Date: Jul 2012
Posts: 33
Re: *** Official Bodog Network Support Thread ***

Wish Bovada had been down like an extra 24 hours or so. Logged back in ASAP it went up and lost $30 (~25% of my BR)
Christians4Cards is offline  
Old 09-11-2012, 09:35 PM   #1104
T-Dubs82
grinder
 
Join Date: Jan 2011
Posts: 449
Re: *** Official Bodog Network Support Thread ***

are there no more single table double up sngs? i see a turbo or 2-table but no single table double up non turbo
T-Dubs82 is offline  
Old 09-11-2012, 10:48 PM   #1105
Croggs
stranger
 
Join Date: Jun 2011
Posts: 13
Re: *** Official Bodog Network Support Thread ***

Hey Bodog Ice,

Have you heard anything about problems with sound alerts with Bovada lately? For the last month or so, I've noticed that I don't always get sound alerts. It used to work perfectly, but now its sporadic, and sounds are rarely made to indicate its my turn to act or that someone has sat at my table and I need to post the BB or sit out. So, I often automatically sit out and get removed from tables when I'm by my computer but not watching it.

Any info on whether this is a common problem/if it will be resolved would be useful.

Thanks!
Croggs is offline  
Old 09-12-2012, 12:07 AM   #1106
5thStreetHog
Carpal \'Tunnel
 
5thStreetHog's Avatar
 
Join Date: Sep 2006
Posts: 7,687
Re: *** Official Bodog Network Support Thread ***

I wish someday theyd fix the glitch that unchecks the autopost after reloading. Thats the only time I wish I had an alert, beep!!!, your autopost has been unchecked!!!, you`re about to miss your turn and be forced to miss six hands waiting for the next BB!!! Of course, it wouldnt even be an issue if they just offered auto reload like every other site that isnt trying to scare poker players away, but I digress.
5thStreetHog is offline  
Old 09-12-2012, 05:45 PM   #1107
whamboozled
centurion
 
whamboozled's Avatar
 
Join Date: Jul 2008
Posts: 133
Re: *** Official Bodog Network Support Thread ***

Yo Ice

Did you ask them why they continue to hide tables and not having waiting lists since becoming an anonymous poker room?
whamboozled is offline  
Old 09-12-2012, 06:09 PM   #1108
drexah
Pooh-Bah
 
drexah's Avatar
 
Join Date: Nov 2004
Location: boston
Posts: 5,958
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by Croggs View Post
Hey Bodog Ice,

Have you heard anything about problems with sound alerts with Bovada lately? For the last month or so, I've noticed that I don't always get sound alerts. It used to work perfectly, but now its sporadic, and sounds are rarely made to indicate its my turn to act or that someone has sat at my table and I need to post the BB or sit out. So, I often automatically sit out and get removed from tables when I'm by my computer but not watching it.

Any info on whether this is a common problem/if it will be resolved would be useful.

Thanks!

+1, i said this in previous page.
drexah is offline  
Old 09-12-2012, 08:52 PM   #1109
HomeStar
veteran
 
HomeStar's Avatar
 
Join Date: Nov 2003
Location: White House Sub Shop
Posts: 2,155
Re: *** Official Bodog Network Support Thread ***

I'm trying to log in on the new mac client and it keeps prompting me with "Your login can't be processed at this time. Please try again later" over and over again. What gives?
HomeStar is online now  
Old 09-14-2012, 01:49 AM   #1110
drexah
Pooh-Bah
 
drexah's Avatar
 
Join Date: Nov 2004
Location: boston
Posts: 5,958
Re: *** Official Bodog Network Support Thread ***

IT DOES NOT BEEP LIKE IT USED TO WHEN IT IS YOUR TIME TO ACT.

basically it pops to front and has a quick beep. then if you click on another window it completely goes silent and doesn't pop to front again...
drexah is offline  
Old 09-16-2012, 12:24 AM   #1111
Bodog_Ice
Deactivated rep account
 
Join Date: Feb 2012
Posts: 514
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by T-Dubs82 View Post
are there no more single table double up sngs? i see a turbo or 2-table but no single table double up non turbo
I'll ask about this.

Quote:
Originally Posted by Croggs View Post
Hey Bodog Ice,

Have you heard anything about problems with sound alerts with Bovada lately? For the last month or so, I've noticed that I don't always get sound alerts. It used to work perfectly, but now its sporadic, and sounds are rarely made to indicate its my turn to act or that someone has sat at my table and I need to post the BB or sit out. So, I often automatically sit out and get removed from tables when I'm by my computer but not watching it.

Any info on whether this is a common problem/if it will be resolved would be useful.

Thanks!
Same with this. If possible, can you please send me details about when you aren't receiving sound alerts (times, tables, player number)

Quote:
Originally Posted by whamboozled View Post
Yo Ice

Did you ask them why they continue to hide tables and not having waiting lists since becoming an anonymous poker room?
I'm pretty sure I did.. but I have no problems about bugging them a second or third time

Quote:
Originally Posted by drexah View Post
IT DOES NOT BEEP LIKE IT USED TO WHEN IT IS YOUR TIME TO ACT.

basically it pops to front and has a quick beep. then if you click on another window it completely goes silent and doesn't pop to front again...
Right now the sounds should only occur on the table with focus. This was discussed before... and I passed along a suggestion so that all sounds occur at all tables.
Bodog_Ice is offline  
Old 09-16-2012, 05:44 AM   #1112
5thStreetHog
Carpal \'Tunnel
 
5thStreetHog's Avatar
 
Join Date: Sep 2006
Posts: 7,687
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by Bodog_Ice View Post
Right now the sounds should only occur on the table with focus. This was discussed before... and I passed along a suggestion so that all sounds occur at all tables.
+1000000000

This would be great Ice.
5thStreetHog is offline  
Old 09-16-2012, 07:26 AM   #1113
drexah
Pooh-Bah
 
drexah's Avatar
 
Join Date: Nov 2004
Location: boston
Posts: 5,958
Re: *** Official Bodog Network Support Thread ***

Also really annoying is the bug where you can't add on chips if you win the hand you are currently in or chop a pot or whatever (basically anything but lose the current hand.)
drexah is offline  
Old 09-16-2012, 09:03 AM   #1114
tercol58
journeyman
 
Join Date: May 2011
Posts: 320
Re: *** Official Bodog Network Support Thread ***

I have been looking for the knock out tourneys and cant find them any one know about them I am looking for low lvl
tercol58 is offline  
Old 09-16-2012, 08:20 PM   #1115
Bodog_Ice
Deactivated rep account
 
Join Date: Feb 2012
Posts: 514
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by 5thStreetHog View Post
+1000000000

This would be great Ice.
I thought this had sounded familiar... from my post a month ago

Quote:
Originally Posted by Bodog_Ice View Post
-The network has agreed to look at adding an option so that players can hear all sounds on all tables instead of just active table. They will also look into adding another warning sound when the time bank kicks in.


Quote:
Originally Posted by drexah View Post
Also really annoying is the bug where you can't add on chips if you win the hand you are currently in or chop a pot or whatever (basically anything but lose the current hand.)
I agree.. I suggested that they change the logistics to pre-software update so that you tell it to "top up to $x" instead of "add $x"

Quote:
Originally Posted by tercol58 View Post
I have been looking for the knock out tourneys and cant find them any one know about them I am looking for low lvl
It looks like there are three of them.. a $16.50 at 22:45, an $11 super knockout at 23:50, and $11 plo super knockout at 14:05
Bodog_Ice is offline  
Old 09-17-2012, 01:08 AM   #1116
roundstallion
banned
 
roundstallion's Avatar
 
Join Date: Sep 2012
Location: .
Posts: 70
Re: *** Official Bodog Network Support Thread ***

does anybody know when the next package promotion is gonna be? And what is it gonna be thanks
roundstallion is offline  
Old 09-17-2012, 11:35 AM   #1117
Online Veteran
Pooh-Bah
 
Join Date: Jun 2009
Location: USA
Posts: 3,500
Re: *** Official Bodog Network Support Thread ***

Hey guys, remember the issue where someone could use a program to see a players account number at the table? Basically, the "hacker" would be anonymous to us, but they would always know who we are. Has this issue been corrected? Thanks.
Online Veteran is offline  
Old 09-17-2012, 11:52 AM   #1118
VBAces
veteran
 
Join Date: Dec 2007
Posts: 2,187
Re: *** Official Bodog Network Support Thread ***

I haven't read through everything in this thread, so I don't know if other people have this problem.

It seems to me that Bovada has built in some form or randomizer for how long it takes before it acts - after you have acted. If I click check, or fold, or bet, it takes anywhere from milliseconds to 30 seconds for that action to actually happen. 1) I don't like this, but 2) sometimes it times me out for posting my BB when I have it set to autopost.

I can't really think of any reason for this to happen except that there is a random time element, and sometimes it goes longer than allowed. If this isn't happening to anyone else, it could be specific to my computer, but that doesn't really make any sense, either.

Has anyone else had this - and is there a fix?
VBAces is offline  
Old 09-17-2012, 02:25 PM   #1119
Croggs
stranger
 
Join Date: Jun 2011
Posts: 13
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by 5thStreetHog View Post
+1000000000

This would be great Ice.
Seconded.
Croggs is offline  
Old 09-17-2012, 08:56 PM   #1120
vegasbound
enthusiast
 
Join Date: Feb 2007
Posts: 59
Re: *** Official Bodog Network Support Thread ***

Question:

Are Bovada and Bodog using the same player pool?

Thanks.
vegasbound is offline  
Old 09-17-2012, 08:59 PM   #1121
Bodog_Ice
Deactivated rep account
 
Join Date: Feb 2012
Posts: 514
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by VBAces View Post
I haven't read through everything in this thread, so I don't know if other people have this problem.

It seems to me that Bovada has built in some form or randomizer for how long it takes before it acts - after you have acted. If I click check, or fold, or bet, it takes anywhere from milliseconds to 30 seconds for that action to actually happen. 1) I don't like this, but 2) sometimes it times me out for posting my BB when I have it set to autopost.

I can't really think of any reason for this to happen except that there is a random time element, and sometimes it goes longer than allowed. If this isn't happening to anyone else, it could be specific to my computer, but that doesn't really make any sense, either.

Has anyone else had this - and is there a fix?
If you are consistently having this issue.. please send me whatever information you can about it: table, your player number at the table, where in the hand it happened etc.

Quote:
Originally Posted by vegasbound View Post
Question:

Are Bovada and Bodog using the same player pool?

Thanks.
Yes.. Bovada is part of the Bodog Poker Network.
Bodog_Ice is offline  
Old 09-18-2012, 01:17 AM   #1122
thenorcaljew
 
thenorcaljew's Avatar
 
Join Date: Feb 2011
Location: Lost Vegas, NV
Posts: 6,725
Re: *** Official Bodog Network Support Thread ***

how come i cannot click the sit out next big blind option?

also it does randomly take off my auto post bb
thenorcaljew is offline  
Old 09-18-2012, 04:00 AM   #1123
5thStreetHog
Carpal \'Tunnel
 
5thStreetHog's Avatar
 
Join Date: Sep 2006
Posts: 7,687
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by thenorcaljew View Post
also it does randomly take off my auto post bb
Just a heads up norcal, when you reload it kills your auto post if you do it at the wrong time. So pay extra attention to the check boxes after reloading.
5thStreetHog is offline  
Old 09-18-2012, 04:20 AM   #1124
thenorcaljew
 
thenorcaljew's Avatar
 
Join Date: Feb 2011
Location: Lost Vegas, NV
Posts: 6,725
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by 5thStreetHog View Post
Just a heads up norcal, when you reload it kills your auto post if you do it at the wrong time. So pay extra attention to the check boxes after reloading.
oh ok cool thx!
thenorcaljew is offline  
Old 09-18-2012, 04:41 AM   #1125
5thStreetHog
Carpal \'Tunnel
 
5thStreetHog's Avatar
 
Join Date: Sep 2006
Posts: 7,687
Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by thenorcaljew View Post
oh ok cool thx!
Np. And just to be clear, Im not claiming thats the only time it will uncheck it lol. But that is for sure the most prevalent.
5thStreetHog is offline  

Closed Thread
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 03:41 PM.


Powered by vBulletin®
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Copyright © 2008-2020, Two Plus Two Interactive