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Old 04-17-2012, 03:08 PM   #451
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Ice...this may seem like I'm taking it out on you but I'm not. You just happen to have the word Bodog next to your name, so it makes you an easy target

Why the **** can't this company test a software update before they release it? Jesus christ it's like 1st year programmers are working on this, with absolutely no management and no quality control. I have almost 20 years in IT and there's absolutely no way I would keep my job if I was involved in a project that had this many problems. It's flat out ridiculous.

It's one thing to just plain **** up things like sounds and action and such. It's another thing to have some system wide thing that runs every hour to lag the hell out of every single table. But now they've done who the hell knows what and you can't sit at a table without multiple tries, and reloading is next to impossible.

I won't even ask if they tested it because it's obvious that they didn't. I think it's great that they're trying to fix whatever it is that they're trying to fix, but the bottom line is that not fixing it is way better than putting in an untested "fix" that just makes things worse.
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Old 04-17-2012, 05:07 PM   #452
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Re: *** Official Bodog Network Support Thread ***

i cant even sit at a table right now because the cashier window doesnt pop up in time smh. and why is there a unofficial and official bovada thread?
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Old 04-17-2012, 05:34 PM   #453
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by r0eKY View Post
i cant even sit at a table right now because the cashier window doesnt pop up in time smh. and why is there a unofficial and official bovada thread?
+1
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Old 04-17-2012, 05:42 PM   #454
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by r0eKY View Post
i cant even sit at a table right now because the cashier window doesnt pop up in time smh. and why is there a unofficial and official bovada thread?
+2
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Old 04-17-2012, 06:27 PM   #455
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by r0eKY View Post
i cant even sit at a table right now because the cashier window doesnt pop up in time smh. and why is there a unofficial and official bovada thread?

+3

Just to clarify the problem. You open a table and click on the red "seat open" and the seat becomes "reserved." Then the circle spins in the middle of the table and the cashier window doesn't pop up. Then it says "the seat is no longer reserved." I went through this several times and was eventually able to sit but quite an effort.

Also it appears to be cashier related as the rebuy is also failing very often.

And as far as the lag, are we seriously going to write down times and hand numbers. How could that possibly help? The whole network grinds to a halt multiple times a day every for everyone. It is not individual computer specific. How hard can it be for a bovada programmer to bring up a few play money tables and see it for themselves?
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Old 04-17-2012, 06:29 PM   #456
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by BodoggedOut View Post
+3

Just to clarify the problem. You open a table and click on the red "seat open" and the seat becomes "reserved." Then the circle spins in the middle of the table and the cashier window doesn't pop up. Then it says "the seat is no longer reserved." I went through this several times and was eventually able to sit but quite an effort.

And as far as the lag, are we seriously going to write down times and hand numbers. How could that possibly help? The whole network grinds to a halt multiple times a day every for everyone. It is not individual computer specific. How hard can it be for a bovada programmer to bring up a few play money tables and see it for themselves?
Well, since they just released a software update where you can't ****ing sit on the ****ing tables, I'd say it's pretty ****ing hard!

LOL

Last edited by XaQ Morphy; 04-17-2012 at 06:31 PM. Reason: Morphy
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Old 04-17-2012, 07:34 PM   #457
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Re: *** Official Bodog Network Support Thread ***

Not to mention the new:
"Check/F
old"
button...
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Old 04-17-2012, 07:42 PM   #458
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Re: *** Official Bodog Network Support Thread ***

can't sit at tables????? wtf bonada?
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Old 04-17-2012, 08:17 PM   #459
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Re: *** Official Bodog Network Support Thread ***

Network wide stall in progress...
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Old 04-17-2012, 08:19 PM   #460
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by DunlopFuzzy View Post
Network wide stall in progress...
:17 after the hour? What a coincidence!
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Old 04-17-2012, 08:32 PM   #461
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Re: *** Official Bodog Network Support Thread ***

Sorry guys, I emailed them and they said it's my fault. Not sure what it is that my computer is doing, but it's apparently causing the system wide lag, even when I don't have the software running. Sorry about that!


Dear Adam,

Thanks for contacting Bovada Poker Customer Service.



We understand your frustration that you are having technical issue in our Poker Software.



In order to run the Poker games without experiencing connection issues you may want to consider some system maintenance to try to keep your connection to our network servers as strong as possible. We recommend cleaning out your computer on a regular basis. This can include clearing your Internet cache, de-fragmenting your computer, or even having it professionally cleaned out. As well, simply turning it off at least every few days will help to free up memory on your computer. If you are low in memory, your computer may not process the software in real time, which is essential for online poker as you only have 28 seconds to respond when playing your cards. Running other programs while you play poker will have the same effect because your processor is trying to keep up with all applications.

Please note, that the software cannot tell when a player is simply lagged behind in their connection, or if they have actually stood up from their computer. Thus, if it does not receive a signal within the allotted time, and you have not actually disconnected from the network, you will be folded as if you had stood up from your computer and also put on auto-fold until your return. Again we do understand your concern that these issues may be originating from our end; however, when one player experiences connectivity issues, and the game continues on with all other clients still being able to take action when it is their turn, the problem obviously originates from, and is isolated to, that one player.
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Old 04-17-2012, 08:41 PM   #462
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Re: *** Official Bodog Network Support Thread ***

Oh wait, now it's not my problem. At least they're consistent...


Dear Adam,

Thanks for contacting Bovada Poker Customer Service.



We are truly sorry to hear that you are having problems accessing our tables today. We can confirm that we are having problems and are working feverishly to resolve them.


We hope that we can have this matter resolved as soon as possible. We do apologize for any inconvenience caused and look forward to serving you again in the future.



Thank you for your email. Should you have any questions, or require any further assistance, please do not hesitate to contact us.
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Old 04-17-2012, 09:09 PM   #463
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Re: *** Official Bodog Network Support Thread ***

I told them that the lag has nothing to do with the issue "today" and that it's been going on for several months. I asked them to just reply letting me know that they are aware of the lag issue. Reply below. On the plus side, it's now confirmed that Bovada's CS is the same as Bodog.


Dear Adam,

Thanks for contacting Bovada Poker Customer Service.



We are sorry to hear that you're experiencing technical difficulty while playing poker on our software and it's happening for some time now. We do understand that you've tried several troubleshooting steps and none of them worked. We apologize for any inconvenience this may have caused you. The troubleshooting steps you've provided are correct. If none of the troubleshooting steps did not resolve your connection issue, then a program installed on your computer is blocking your poker software to run smoothly. They're usually Windows firewall, Antivirus software like McAfee or Norton and User Account Control if you're using Windows Vista or Windows 7.

The security settings on your computer are too high that's preventing your computer to connect to our server successfully. We kindly ask you to call the vendor of your Antivirus software so they can assist you on how to configure their software to allow Bovada Poker to have a full access on your computer to avoid disconnections. We do understand that this sounds complicated but we can assure you that this is the usual cause and resolution of disconnection issues with Bovada. Lastly, to set your User Account Control settings to default, please follow the instructions on the link below:

http://windows.microsoft.com/en-US/w...trol-on-or-off

Thank you for your email. Should you have any questions, or require any further assistance, please do not hesitate to contact us.
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Old 04-17-2012, 09:10 PM   #464
Bobo Fett
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Re: *** Official Bodog Network Support Thread ***

You need to stop using that AV software that blocks connections at 17 minutes after the hour, LDO.
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Old 04-17-2012, 09:12 PM   #465
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by Bobo Fett View Post
You need to stop using that AV software that blocks everyone's connections at 17 minutes after the hour, LDO.
FYP lol
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Old 04-17-2012, 09:44 PM   #466
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Re: *** Official Bodog Network Support Thread ***

so a bunch of dates are missing after i requested the hand history downloads and this is what support had to say

We do understand that some of the dates on your hand history report are incomplete and that you're requesting for another copy of this file. Please be advised that you can only download each hand history once with no exceptions. With this, we are sorry but we're unable to process your request to have it send in a .txt file format or to any file format. We understand that you don't have time to call us regarding this issue; however, we will still encourage you to call us so we can discuss this matter in detail. Our friendly Customer Service Representative will be more than happy to assist you.


such a joke i want my fing hands
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Old 04-17-2012, 09:48 PM   #467
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by r0eKY View Post
so a bunch of dates are missing after i requested the hand history downloads and this is what support had to say

We do understand that some of the dates on your hand history report are incomplete and that you're requesting for another copy of this file. Please be advised that you can only download each hand history once with no exceptions. With this, we are sorry but we're unable to process your request to have it send in a .txt file format or to any file format. We understand that you don't have time to call us regarding this issue; however, we will still encourage you to call us so we can discuss this matter in detail. Our friendly Customer Service Representative will be more than happy to assist you.


such a joke i want my fing hands
what?
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Old 04-17-2012, 10:00 PM   #468
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Ok yeah, we're ****ed. Bovadadog refuses to admit they have a problem, and keeps blaming me for somehow causing a sitewide lag every hour.


Dear Adam,

Thanks for contacting Bovada Poker Customer Service.



We appreciate the time you have taken to contact us regarding your difficulty with the Poker Software.

We would like to apologize for any inconvenience caused, and thank you for your understanding in this matter.


Based on the information provided on your issues experienced, we are able to confirm that we are not experiencing any issues with the Poker software. The issue that you have highlighted, appear to be based on connectivity issues.



To help and address this matter, and to further identify what may be creating this issue, we suggest that you utilize a Windows based tool.



MSN AutoCare is a tool developed by Microsoft to help diagnose problems with MSN Messenger. The Bovada Poker software uses the internet in the same way so you can experience similar issues. In order to resolve any issues that you may be having with the software, please use the following steps:

Go to http://************/L59GC
Click the link 'Download on Windows XP or later' if you have Windows XP or later.
Click 'Run' or 'Open'
From the drop down menu at the top, select 'MSN Messenger Related Issues'
Click 'Diagnose and Fix'
AutoCare will now prompt you to check the date and time. If the date and time are correct, please click 'Close'. AutoCare will now delete temporary internet files, clear cache and cookies, and flush DNS. Once AutoCare has completed this process, please click 'Save Result' and simply close the window.



You will now be required to do a Powercycle. To do this, please follow the steps below:

Turn off your computer completely
Unplug your internet modem for about 30 seconds
Once you have plugged your modem back in, wait for it to completely turn back on
Turn your computer back on and try logging into the Poker software
This should solve any issues that you are experiencing with the software. If you are still unable to log on, we ask that you please contact our toll-free Poker Customer Service line at 1-866-909-2237 and we will be glad to assist you further.



Again, please accept our sincerest apologies for the inconvenience. We thank you for your patience in this matter.
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Old 04-17-2012, 10:13 PM   #469
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by XaQ Morphy View Post
Well, since they just released a software update where you can't ****ing sit on the ****ing tables, I'd say it's pretty ****ing hard!

LOL
Is that kind of talk necessary? Cant we get our point across in a positive way without all the extra nonsense.
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Old 04-17-2012, 10:16 PM   #470
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Re: *** Official Bodog Network Support Thread ***

I hardly ever Lag at all and I play 3 or 4 games at a time.
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Old 04-17-2012, 10:31 PM   #471
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by kingpin316 View Post
Is that kind of talk necessary? Cant we get our point across in a positive way without all the extra nonsense.
Agreed - I'm having a hard time actually reading any updates / clarification from Bodog and Ice, and actual feedback / discussion without all of the garbage from one person.
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Old 04-17-2012, 10:53 PM   #472
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

My apologies for trying to report this issue to Bodog since we haven't gotten any feedback here on the lag issue. If you can't handle it feel free to put me on the ignore list.

Anyway, back to it. I asked them to forward the email thread to a supervisor, and got the reply below. I asked one more time for them to forward it to a supervisor or manager, and after that I'm giving up. Seriously considering getting an alarm type program and just sitting out for 5 mins at :15 after the hour.


Dear Adam,

Thanks for contacting Bovada Poker Customer Service.



We understand your frustration with regards to the technical issue that you have been encountered in our Poker Software. Please be advised that we strongly suggest to give us a call at 1-866-909-ACES (2237) and one of our Poker Customer Service to better assist you with your concern.



We apologized for the inconvenience and thank you for your patience on this matter.



Our Poker Customer Service Team is available by phone and e-mail at poker@bovada.lv 24/7 to help if you need anything else.
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Old 04-17-2012, 11:02 PM   #473
kingpin316
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by XaQ Morphy View Post
My apologies for trying to report this issue to Bodog since we haven't gotten any feedback here on the lag issue. If you can't handle it feel free to put me on the ignore list.


Our Poker Customer Service Team is available by phone and e-mail at poker@bovada.lv 24/7 to help if you need anything else.
Do you think we are objecting to you reporting the issue or the cursing and over dramatic antics? Use your head please.
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Old 04-17-2012, 11:04 PM   #474
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by kingpin316 View Post
Do you think we are objecting to you reporting the issue or the cursing and over dramatic antics? Use your head please.
I don't really give a ****?
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Old 04-17-2012, 11:10 PM   #475
kingpin316
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by XaQ Morphy View Post
I don't really give a ****?
You want help with the Lag? go buy a new computer its clear that you are the problem. I hope Bovada tells you to stop bugging them with your nonsense
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