Ok yeah, we're ****ed. Bovadadog refuses to admit they have a problem, and keeps blaming me for somehow causing a sitewide lag every hour.
Dear Adam,
Thanks for contacting Bovada Poker Customer Service.
We appreciate the time you have taken to contact us regarding your difficulty with the Poker Software.
We would like to apologize for any inconvenience caused, and thank you for your understanding in this matter.
Based on the information provided on your issues experienced, we are able to confirm that we are not experiencing any issues with the Poker software. The issue that you have highlighted, appear to be based on connectivity issues.
To help and address this matter, and to further identify what may be creating this issue, we suggest that you utilize a Windows based tool.
MSN AutoCare is a tool developed by Microsoft to help diagnose problems with MSN Messenger. The Bovada Poker software uses the internet in the same way so you can experience similar issues. In order to resolve any issues that you may be having with the software, please use the following steps:
Go to
http://************/L59GC
Click the link 'Download on Windows XP or later' if you have Windows XP or later.
Click 'Run' or 'Open'
From the drop down menu at the top, select 'MSN Messenger Related Issues'
Click 'Diagnose and Fix'
AutoCare will now prompt you to check the date and time. If the date and time are correct, please click 'Close'. AutoCare will now delete temporary internet files, clear cache and cookies, and flush DNS. Once AutoCare has completed this process, please click 'Save Result' and simply close the window.
You will now be required to do a Powercycle. To do this, please follow the steps below:
Turn off your computer completely
Unplug your internet modem for about 30 seconds
Once you have plugged your modem back in, wait for it to completely turn back on
Turn your computer back on and try logging into the Poker software
This should solve any issues that you are experiencing with the software. If you are still unable to log on, we ask that you please contact our toll-free Poker Customer Service line at 1-866-909-2237 and we will be glad to assist you further.
Again, please accept our sincerest apologies for the inconvenience. We thank you for your patience in this matter.