this is the 2 emails i got from then and nothing has been solve yet.... 5 buisness days have pass since this incident...
Joseph F (WPN Support)
To
jaime leon
Nov 12 at 10:35 AM
Dear Jaime,
We hope this email finds you well, it is a pleasure for us to assist you.
Thank you for your report and for providing the screenshot. Please be kindly informed that your report has been submitted to the team in charge and we'll get back to you soon.
We would also like to invite you to check out more information on our promotions' page by visiting the following link:
https://www.blackchippoker.eu/online-poker-promotions/
Please let us know if there is anything else we can do for you!
Kind Regards,
Joseph F
Customer Service Representative
and this is the second email...
Effy S (WPN Support)
To
jaime leon
Nov 9 at 7:44 PM
Hello,
We hope this email finds you well, it is a pleasure for us to assist you.
Thank you for your report.
At this time we're undergoing unscheduled maintenance, during which gameplay may not be available.
Rest assured we'll reconcile all issues that may occur due to this
You can check the rules of our games:
https://www.americascardroom.eu/tournaments/rules/
We assure you that this was as much an inconvenience for our network as it was for you. Nonetheless, we are committed to reconciling all problems as a result of the downtime fairly and evenly.
We sincerely apologize for this situation; your business is important to us and we are 100% committed to providing you with the utmost quality service.
Kind Regards,
Effy S
Customer Service Representative