https://forumserver.twoplustwo.com/284/betonline-ag/
Try this forum - I don't think Chris will look @ this General forum
He is very responsive and eager to make things the way they should be (unlike the old Rep) so you'll probably be in luck
My personal opinion: Chico has never done crediting in T$ afaik, but you should have gotten a ticket for the very Same tournament to use the following week