Thanks alobar, just to let you guys know I am continuing to press sbr, my first message that was ignored is as follows:
I have had a payout request for a bank to bank transaction of 15,000.00 USD approved over a month ago. For over a month I have been in contact with betonline since the funds never arrived in my account. Furthermore, for over a month they have been claiming the funds have indeed been sent and have insisted each time i have inquired, that the funds will be available soon yet they have ignored my request for a photocopy of a bank receipt or details entailing the corresponding bank and swift number so that I am able to track the alleged transaction that was supposed to have taken place. Due to the extent of time this has taken I am afraid that the issue will not be resolved by itself. I want to prevent any prospective customers from having to deal with the issues I have been having to deal with which has burdened me with a loss of my own time and effort having to chase a very possible lost cause with no acceptable outcome being reached. I feel that contacting you is the appropriate response to the situation as I have given betonline more than enough time to resolve this issue, I hope that doing so may enhance the prospect that a justful outcome is met. Fundamentally failing to pay customers as you are aware is unacceptable.
All the best.
I just sent them another message that reads:
Betonline is rated on your site as B+ which given the amount of complaints is unjustifiable. The enormous scandal is currently being exposed on 2+2, via the following link regarding hacked accounts and payouts unpaid etc
http://forumserver.twoplustwo.com/28...d-etc-1224459/
I hope you address this issue soon to maintain your credibility before our community decide to take legal action and have betonline's domain removed. Their behaviour is absolutely inexcusable and unacceptable be. Furthermore, they have gone too far and this will not be overlooked and most certainly will not go away if it continues to be ignored. No site is infallible/irreplacable and/or above the law.
Fundamentally I have no reason to continue to be civil and polite since I am well within my rights and our situation is one where we have endured more than we should have, been overly patient and forthcoming enough is enough
Last edited by Mike Haven; 07-21-2012 at 02:24 PM.
Reason: 2 posts merged