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BetOnline Finding Ways to Cheat players out of bonuses... BetOnline Finding Ways to Cheat players out of bonuses...

10-17-2013 , 11:11 PM
I generally stay away from ring games. However today BOL was running $40 promotion for any player that hits a 4 of kind on any cash table. The dialog prompt clearly stated ANY cash table!!

This is what the online chat rep told me when I inquired about this bonus today... Total scamming scumbags!!

Quote:
Chat InformationHi! Welcome to BetOnline! How can I help you?
Chat InformationYou are now chatting with Shad
Chat InformationYour Issue ID for this chat is LTK171290190044X. Please record it in case of pending issue.
Shad: Thank you for contacting Live Chat Service. How may I assist you today?
ph3nology: I just got 4 of a kind on a cash table. Am I eligable for the $40 bonus?
ph3nology: hello?
Shad: Please note that you will need to provide us with the hand number so that we may check if you qualify for the 4 of a kind bonus.
ph3nology: sure one second
Shad: Thank you.
ph3nology: BetOnline Poker Game #1210425109: Hold'em No Limit ($0.01/0.02) - 2013/10/17 22:46:40 Eastern Daylight Time
Shad: Thank you. Please aslo provide me with your screen name.
ph3nology: Dealt to ph3nology [9c 9s]
ph3nology: *** FLOP *** [7s 9d 9h]
ph3nology: ph3nology
Shad: Please note that you do unfortunately not qualify. The 4 of a Kind promotion is only valid for tables with stakes of $0.10/$0.25 and higher.
ph3nology: :-/
ph3nology: bs
[Closed Chat Window]

Hand History:
Quote:
BetOnline Poker Game #1210425109: Hold'em No Limit ($0.01/0.02) - 2013/10/17 22:46:40 Eastern Daylight Time
Table 'Monsters ($0.40 Min)' 10-Max, Seat #6 is the button
Seat 9: 316little (2.85 in chips)
Seat 8: LeGrosEsti (1.89 in chips) - Big Blind
Seat 7: ladyiris (0.88 in chips) - Small Blind
Seat 6: RATT-TRAP (0.90 in chips) - The button
Seat 5: dingcherry (0.59 in chips)
Seat 4: deanherr (1.51 in chips)
Seat 3: ange76 (1.57 in chips)
Seat 2: junnnylove (0.27 in chips)
Seat 0: AllOutAim (2.00 in chips)
Seat 1: ph3nology (0.98 in chips)
ladyiris: posts small blind 0.01
LeGrosEsti: posts big blind 0.02
*** HOLE CARDS ***
Dealt to ph3nology [9c 9s]
316little: raises 0.04 to 0.04
AllOutAim: folds
ph3nology: calls 0.04
junnnylove: folds
ange76: folds
deanherr: folds
dingcherry: folds
RATT-TRAP: calls 0.04
ladyiris: calls 0.03
LeGrosEsti: raises 0.16 to 0.18
316little: calls 0.14
ph3nology: raises 0.94 to 0.98 and is all in
RATT-TRAP: folds
ladyiris: folds
LeGrosEsti: raises 1.60 to 1.78
316little: calls 1.60
*** FLOP *** [7s 9d 9h]
LeGrosEsti: bets 0.11
316little: calls 0.11
ph3nology said "lol"
Total pot 1.64 | Rake 0.48
*** SHOW DOWN ***
316little shows Qh Ah
LeGrosEsti shows Jc Jh
ph3nology shows 9c 9s
*** SUMMARY ***
Total pot 2.72 | Rake 0.48
Board [7s 9d 9h 6c 8d]
Seat 9: 316little showed [Qh Ah] but did not win
Seat 8: LeGrosEsti showed [Jc Jh] and won (1.64)
Seat 7: ladyiris folded before Flop
Seat 6: RATT-TRAP folded before Flop
Seat 5: dingcherry folded before Flop
Seat 4: deanherr folded before Flop
Seat 3: ange76 folded before Flop
Seat 2: junnnylove folded before Flop
Seat 0: AllOutAim folded before Flop
Seat 1: ph3nology showed [9c 9s] and won (2.72)
BetOnline Finding Ways to Cheat players out of bonuses... Quote
10-18-2013 , 12:27 AM
What did the terms and conditions say?
BetOnline Finding Ways to Cheat players out of bonuses... Quote
10-18-2013 , 12:53 AM
Quote:
Originally Posted by MonkeyPox
What did the terms and conditions say?
This.

I mean, it's far from shocking to see a negative thread about BOL; we've had many before. But the T&C's are going to win out over any "dialog prompt".
BetOnline Finding Ways to Cheat players out of bonuses... Quote
10-18-2013 , 03:11 AM
I play on Betonline too. It certainly isn't my site of choice though. The Terms and Conditions is in fact what determines what the actual rules are. But at BOL anyone who can actually find the T&C should win a BadBeatJackpot because that's about the odds of actually finding information like that on that site.

I think that there is a serious lack of US online poker sites taking responsibility for their actions. In a store, often if a product is mispriced, a customer can get the item for the price that it was mislabeled and then the store simply goes over and prices it correctly. It would only cost them $40 for them to give you the prize and then correct their mistake. That's just good business.
BetOnline Finding Ways to Cheat players out of bonuses... Quote
10-18-2013 , 05:31 AM
Quote:
Originally Posted by SantaCruz
In a store, often if a product is mispriced, a customer can get the item for the price that it was mislabeled and then the store simply goes over and prices it correctly.
While that may be some stores' policy, that's not law anywhere I'm aware of.
BetOnline Finding Ways to Cheat players out of bonuses... Quote
10-18-2013 , 06:17 AM
Never said it was. I only said it was good business.
BetOnline Finding Ways to Cheat players out of bonuses... Quote

      
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