Hello, I'm Rapidesh123, a brazillian grinder, I've waited for 9 days since the ban to create this post, giving bodog an opportunity to at least send me the reason of the ban, and my funds too. So far they have done neither, they haven't given any explanation, they banned me and said it was final:
Translated it with google translate:
"Hello,
After a thorough review of your account activity, the decision has been made to terminate our business relationship with you. As such, your account will remain permanently disabled.
Withdraw your remaining balance in cash and avoid creating additional accounts.
Any additional accounts created or accessed by you will also be deactivated and the associated balance forfeited.
This decision was made with careful consideration of the evidence and is final.
Yours sincerely,
Security Team"
I've emailed them and accessed the chat twice so far and they didn't respond me with the reason of the ban. They only sent me this (translated with google translate):
"Hello everything is fine?
In connection with the recent disabling of your account, our finance team has exceptionally agreed to pay the available balance in your account. This amount will be transferred to your Agent.
Yours sincerely,
Validation Team."
Some context:
- I've recently joined a cfp, metagame, they asked me to change the currency from brazillian real to usd.
- Bodog asked for my documents again, I had already verified the account before. In the first time (long time ago) I sent my ID, in the second I sent my driver's license.
- I've opened 2 verifications at the same time and sent my driver's license twice to bodog, it was taking too long, so I asked their chat, so 2 teams probably verified my account.
- After they verified, everything was fine, I started playing, after 2h I got disconnected and banned. I've received this email after the verification was over (translated with google translate):
- I've changed my strat since joining the cfp (1 month ago), my redline went up, historically my redline is negative and turned positive/breakeven.
- I've recently installed mammoth hand converter and bought pt4 for bodog, started using a HUD in there, in the last 2 years I've played without a HUD.
- Never broke the TOS of bodog, never bought HH, never even opened a preflop chart while playing, I have piosolver on my computer, but never opened while the bodog client was open (not even sure if that's possible).
Here are my results from the last 12 months:
Graph (in BB)
Stakes and games played
Here are my recent results (last 2 months):
I want my account back, I'm an honest person and I believe it was a mistake by bodog's security team, I hope they fix this situation.