I sign up for a SNG, I begin playing. Everything is cool.
Then I sign up for a heads up SNG, the table doesn't pop open. WTF. Also there's no button to click on, like the usual one when merely observing a tournament.
I go to 'registered in tournaments' , NOTHING IS LISTED. However, my balance has deducted the buyin for the heads up SNG. I say oh my god, this better not be a problem. I close Absolute Poker, I reopen it, upon reopening the client, neither SNG pops up.
I go to "find player ID" and enter myself, NOT ONE table comes up, nothing. I go to 'registered in tournaments' again, again nothing. Not one table is displayed, simply a blank white screen with no content.
I reopen again, nothing. I close every single thing, my AIM, my music, I reopen again, NOTHING.
Then I look for a number, can't find a number. I quickly write an email detailing the problem, no response yet.
I'm not sure if this bug is widespread right now or what, but I am steaming. I even requested the hand history of the heads up SNG where it's clear I did not play one hand, I also was in good condition in the single table tournament at the time.
Is anyone else experiencing this? My version of Absolute is current, I'm so furious right now because I'm out the money and in the one tournament, I NEVER got the chance to play, nothing was listed under "registered in tournaments", I tried finding myself and nothing worked.
I really, really hope this gets handled because I was really enjoying Absolute. I understand they may not credit me the original SNG since I "technically" played a few hands, although I'm sure I was blinded out when I likely would've cashed. But the heads up SNG I didn't even have an opportunity to play, the table never popped up and no matter what there was absolutely no way to make it. I really, really hope they credit me back the buyin, because that's [censored] up.
Same problem here, 9pm PST. I just entered 1, though, and the table never came up. The tournament has been running for a while, but no one has any chips according to the tournament lobby window.
That is so refreshing to hear, not the situation, it obviously sucks, but this means other people are having this problem we are having too, there is NO WAY they can be asses here and not credit us our buyins back.
Dude it sucks the one tourny I was doing good in, my stack wasnt huge but I really felt comfortable and in good position, then the darned other tournament I never got a chance to play.
Signed up for a $100 HU match, table appeared empty, both of us in the lobby had 0 chips for about 20 minutes and when I reopened the table it was Freeroll table -0 empty. Lobby just vanished.
Did it deduct the $100 from your balance also? I'm sure they'll resolve this situation as the emails start coming in, and we always have this thread for players to comment on who have been shorted tonight.
I'm sure this is just a freak error, they recently updated their client so perhaps something was out of whack. Haven't had a reply back to my email yet though, not sure how long it usually takes, hopefully not FTP long.
Money back in account now. Thankfully I keep records in my own excel spreadsheet so I knew that my account had been upped to the correct dollar amount.
Now I just hope this isn't a frequent problem. Anyway, I played a cash table and won a bit there; it's good to practice on them once in a while anyway.
Still not credited back, such BS. The guy emailed me 11 hours ago asking for more information, I replied within 10 minutes with the tourny ID. Should I write another email to complain or do they generally reply within one day?
It's funny how there's a number to call to complete deposits with CC, they can't wait to answer the phone then, but when they screw up you have to wait over two days to even get replied to.
In hindsight, it didn't take too long. I was just worried that I may have slipped through the cracks and left to wait for weeks, as other sites have done in the past.
