Quote:
Originally Posted by DucksFullofCrabs
OK, log was emailed to me. Just wanted to update that.
Strange way of doing it though. I understand if he stayed logged on some people may have wasted his time further or been cantankerous, but simply waiting a few seconds for a reply would have left me knowing more of what was going on instead of feeling I got hung up on and posting a negative image on here.
Just one man's opinion haha.
OK 888rep, so I finally got around to calling today and was just on the phone for nearly 40 minutes with support and no resolution.
They want to "find out what's going on, on their end..."
That's unacceptable. They've verified my hand history of having met the requirements of the 30 raked hands daily for god knows how many days and yet they won't give me my owed free roll tickets until they figure out why I haven't been getting them.
WHAT??!!
She told me it usually takes them at least 24 hours to get back to me and to go through this, yet she could only give me 1 as a "goodwill gesture". Well I'm owed double digit tickets to the 10K free roll. Not cool.
I asked why I couldn't even just get 2 so that I can play today and Sunday figuring they're never going to get this resolved in time for tomorrow and that the free rolls are over January 7th?
She repeated, sorry, can only give 1 as a "goodwill gesture."
This is your promotion, why is it unreasonable I get what's owed to me under it?
Let alone all the free rolls I already missed out on playing that I can never get back the chance on?
I'll tell you what, I'm cashing out ASAP and never will I deposit on this site, whether they resolve this in timely matter or not.
I'm a 2/5 cash player live and play $100 to $400 entry tourney's on the regular. I've held off on making any big deposits before bugs are worked out of the software on all the sites and also because I liked 888 and there just aren't any big games or tourney's worth buying into yet. I was hoping the player pools and traffic would pickup here for the cash games and increase the payouts in the tourney's.
But at this point, nah this is bunk. You really expect me to deposit a G plus on this site after something like a simple free roll ticket mishap is not immediately taken care of and I'm told to pound salt?
Verified my hands, can see I've only played the original tickets given and my most recent 2 for the 5 MTT's and still won't just send me what's owed til they see why your software isn't working.
Absolutely ridiculous.
Hell, I played over 30 raked hands of cash this morning! Told her this and she still wouldn't even send me that ticket!
And these are free rolls. They go on no matter how many tickets are sent out. They go on and are paid out no matter how many runners jump in on any given night. What is the problem sending them to me?
So done with 888.
And man can I be an effective word of mouth advertiser.