Ok 888rep,

What is going on with the online store? You guys have been up and running for 6 weeks and still come up with the same excuse (it will be up shortly)! I have over 1500 points and unable to use them!

Here is my email to 888 support:

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Hi -

I played 5 tournaments on January 5th and should have received 2 more $10,000 freeroll tickets but have not received them.

XXXXXX

Username: XXXXXXX

- - - - - - - - -

Here is the response:

- - - - - - - - -

Dear XXXXXXX,

Thank you for contacting us and please accept our apologies for the delay in response.

Sorry to advise you.

If you play and complete a 10k tournament you would receive one ticket for that game.

Should you require any further assistance, please feel free to contact us.

For information regarding how to use our products or services, please visit the 'Online Help' section at our website: 888nj-en.custhelp.com/app/home/p/455/track/AvM7~woqDv8S~c~9Gv4e~yIIev8K~S75Mv9E~zj~PP_N

Sincerely,

Tiana C.
Member Support Representative
http://us.888.com/
supportnj@888.com

************************************************


What the **** kind of response is that?? What does that even mean?

1. Sorry to advise me??? huh?
2. If I play and complete a 10k tournament you would receive one ticket for that game. Every time I play I get another ticket? What does it mean to complete it?
3. What does any of that have to do with my issue?

Tina C - you're going to do great in life.

what happened to my last post???

*

Edit/MH: See http://forumserver.twoplustwo.com/sh...postcount=5663

Please stop repeating your posts in different threads. The Rep is not authorised to help in such cases.

I have sent this issue over to be looked at again.

You put in in another thread but you should have put it in this one.
http://forumserver.twoplustwo.com/28...hread-1076775/

Yes. Sorry about that. I'm was trying to get the correct thread.

Sorry but I can't add anything more at the moment except to say that they are working on it.

If you send me your poker user name I will see if I can get an answer for you.

Sure. user name: chipsdonator.

Thank you in advance for your assistance

For those of us playing today, are we going to be paid the 50% rakeback for today the 7th or is it over? I'm curious because I don't want to risk playing if I'm not going to get the RB. I get disconnected constantly and its the only thing that makes it worth dealing with this site at this point.

Also, what is the next promotion you guys are going to roll out? I don't want to sound like a jerk but with all of the issues with the site you guys need something to entice players to stay. I am one of them. I put in 8+ hours a day and the rakeback has been great, but once that's over, what's the point? So I can randomly lose whatever I have invested in the pot? Kind of ridiculous.

So rakeback is officially over. No reward program in site, just the same old blah blah we are working on it blah blah. No rewards and no rake make jack a dull boy. With traffic already not high on this site compared to party and wsop i guess it looks like 888 will be losing mine and many other peoples business.

888 had much better connection today! Didn't get knocked off once in 7 hrs. Whatever you did, keep it up lol

oh and 888 rep the fact that all you can do with your points is trade 1,000 in for $10 is almost criminal. You guys do realize that we pay $500 in rake for 1000 status points. All we get back is a worthless ten bucks for out loyalty. Get your stuff together 888

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Are you fun serious ? Hope this is not true! 1000 points = $10 wtf ! If this is true I won't be playing cash games here any more. No wonder why the rep told me they are working on the points store, he probably is too embarrassed to tell us all we get is $10. Not looking good for 888 esp when the 10k free-rolls and 50% are done, I hope they come out with another great promotion!

i magically got 2 extra 10k freeroll tickets today getting an email from support saying they are sorry lol. even though i never complained or contacted support about getting tickets. bet hey i will take it

888 Rep,

Those of us who earn 2 freeroll tickets a day obviously can't use them all. Will we get something for our unused tickets when the freeroll promotion ends?

They better offer something. Once these 10k freerolls end the traffic on this site is going to drop to zero.

im not an 888 rep but i know you will not get anything for extra tickets

I kinda figured but thought it couldn't hurt to ask.


Also, tournament traffic doesn't appear to have dropped off today. I am pleasantly surprised.

if i withdraw some money from 888 (even only like 20% of what i have on there) does that cancel out my 1st time deposit bonus? or do i have to clear that 1st?

Tonite in the freeroll was good until the final table bubble, then lots of disconnects.

Brilliant, it was good playing with you. I ended up 2nd.

Yea it was brutal when we were on the bubble of the 10k final table, and we were all disconnecting. Congrats on the second place, you played great! I finished fifth, lost that JJ to A8 allin pre for the 1.2million chip pot at final table . Was a fun tourn, will be sad to see it go on Sunday. Please add a leaderboard with prizes, it would be awesome!!!

You have to clear it first or you will lose the bonus.

Regards!

I'm happy it all was resolved. Thank you again for all your help with this

Is this standard policy across most all internet poker, or a seldom seen house rule?

This seems like really awful policy.

Like if I deposited $200, ran it up to $1100 and wanted to withdraw $650 but still haven't cleared $120 of my bonus I just lose that?

Hey 888,

A superbowl promotion without even a single pair of superbowl tickets?