So I have had my account with 888 poker for around 20 years. Never really put much volume on there, just played a few series now and again. Usually deposit around $1000, play a few MTTs and withdraw the balance after or spin up a little on the casino if I am bored.
Anyway I did this a few weeks ago, played a couple of mystery bounties finished around $80 down and with the remaining I played some live casino BJ. This resulted in me finishing around $450 in profit so I withdrew the lot that evening. The very next day I receive this email:
What has confused me is they know nothing about my financial circumstance. They have not asked for bank statements, done a KYC check or anything along those lines. Infact I have not had to send anything to them in 20 years so why is there a problem now? Whenever I email I get the same cut and paste response.
Has anyone here had anything similar? Have you managed to get your account back? Am I wasting my time trying to get it back?