888poker, Account blocked, 5700usd left in. [Resolved]
Join Date: Jun 2023
Posts: 10
Hi,
Please read this before considering playing on 888 poker.
My account was blocked by 888 operations team for a month.I cant log in and i get automatic emails from their bots. I sent couple of emails but i cant get in touch with an agent.
Account closed [Reference #: 230817-003112] always the same auto email.
I dont know for what reason im blocked. They say i used prohibited tools but thats not true. I am using only holdem manager 3.
I had a bankroll around 5.700 usd and i cant acces it.
Im using gto wizzard for study and i think accidentally i remained logged in to 888 desktop app.i had no tables open and no hands dealt.
I did nothin illegal wtf.
The main problem is i cant even talk with them.
I am considering contacting uk gambling comission to share my story.
Any suggestions? Thank you, Zoltan
Official 888Poker Representative
Join Date: Jul 2011
Posts: 8,603
Quote:
Originally Posted by Zozinho
I sent this over to be checked for you.
Regards
Join Date: Jun 2023
Posts: 10
After 10 days i receieved the money.
I dont know what fees are 888 charging but i got 200 usd less, converted in gbp, whatever.
My account is still closed, for that bullshit reason,but its fine. After this i not planning play here.
With the 50% rakeback and with so many fishes and weak regs,888 was the real deal.
I see my case is not isolated, good luck for you guys who are in the same situation
Join Date: Sep 2023
Posts: 15
Hello, I am in the same situation as you, and they don't tell me why they closed my account, he published a post and they responded with this: "I sent this for you."
Greetings
Did you have to do anything other than wait? thank you