Quote:
Originally Posted by SantaCruz
The OP was claiming that his money missing was an inside-job. Of course the site's reps are going to want to clear that up. The rep simply asked the player if he wanted to handle this publically or privately. The OP decided to handle this privately. It's not the posters in this thread who decide if info is given out or not; it's the OP.
He's not claiming it's an inside job but that it'se either an inside job or chip dumping. Minor distinction but important. To me it just seems like what he's complaining about regarding ACR mainly is how inept they were through the whole thing. When someone handle's something like this as poorly as OP said ACR did it can cause one to wonder.
First, while he's trying to work out the wire transfer, nobody bothers to look at his account and tell him, "hey you's no gots no money".
Second, when he asked for IP addresses that logged into his account he was first told that the ip addresses matched the addresses that he normally logs in from. When he finally sees the ip addresses it's clear to him (and should be clear to most competent people) that those are not his normal home ip addresses.
Third, they claimed they didn't find anything suspicious with the play to make it look like chip dumping and OP disagrees.
Based on the reps responses so far in this thread and that OP says he can confirm the above, I'm leaning more towards the idea that they don't really handle these situations well. Seems like a very unprofessional way of handling this which is what OP conveyed.
I would expect a good company to:
1. Quickly provide information regarding the loss of funds. IP address where the account was logged in from along with times. Hand histories and any other related information.
2. After the alleged hackers IP address has been obtained they should search to see if that IP address has logged into any other accounts or visited the website in hopes of trying to identify who that person might be. This information can help the victim get their money back or seek legal recourse.
Also, it's important from a security standpoint to make sure it's not somebody that's raiding multiple accounts.
3. While the site can absolve all responsibility for these types of hacking it's still good to try and keep OP's money from leaving the site while they investigate the matter further. Not that it seems like you can get money off of the site that quickly, which to me makes it seem less likely that OP would try to pass off his money to another player intentionally.