Poor choice of wording on my part saying I don't track things well. More clarified wording is that I track all of my individual session results in my iPhone pokermate app, but I don't update my bankroll well in the sense that if I buy a slice of pizza I don't update that expense in my roll.. gona start tracking every little thing on an excel sheet due to this experience.

Also, the person who called me was a cage supervisor/manager. There are a couple poker room floor managers who I trust and will be asking if they would be kind enough to look at the tape for me as I head to the room shortly.

Typical process at the poker room cage is i request X amount of chips, pull money from my wallet and spread on table, usually 100$ bills, push money toward cage employee. Cage employee counts and spreads money on table, then will SOMETIMES puts money in the machine that counts it(idk what's it's actually called but I'm sure everyone knows what I'm talking about), and then push chips across table to me.

so you can;t tell if you have $200 extra that day because you might have bought a slice of pizza?

I would undertstand if you said ... hey I don;t keep records and by the time they called me I forgot how much I cashed out for, "I just grabbed a handful of bills that day and i'm not sure how much I started with", or "I had took all my cash out of the wallet and combined it with the rest of my money, or something like that .... but when you start talking about "pizza money" it doesn't make a lot of sense.

Actually it says "casino wrongly accuses of overpaying me?", and the question mark seems to indicate that you're not sure. And your post leaves a lot of doubt as well.

Did you or the cashier not follow the same procedure this time? In my opinion, the times I've been overpaid or underpaid by a cashier, myself or the cashier catches it immediately. One day, I asked for 800 (3 in red, 5 green) and the cashier who knows me by name at my regular casino gave me chips without counting the cash. Turns out I gave her 720, not 800 and she called me back less than 20 seconds later because she started counting the cash as I walked away. It seems like someone screwed up in this situation, but I can't believe the cashier didn't catch the mistake until so much later on.

How did things go talking to the poker room floors?

Agreed.
I also agree with this except it's more like 1,000,000-1 that the casino is right. They do not go to people asking for money back on an overpayment unless they are 100% certain.

Wanting to see the proof on tape is very reasonable, but the fact of the matter is that this just will never happen. What they are protecting by not showing the public their video footage is far more valuable than what they are trying to get back. That is why they say pay up or don't come back. They know they are correct and don't care if you ever play there again or not.

Just a couple months ago I walked up to a player and handed him a $100 bill because he was underpayed on his last visit. He was shocked, asked if I was sure, and thanked me. It goes both ways.

Lol thread. how about call the casino, say they usually buy in for 500 and ask to see fottage that he otherwise?

Because, as at least 10 people in this thread have already stated, the casino won't show him the video anyway. That might happen in court if the casino is out 5 figures but not for $200.

I see nothing wrong with the OP wanting to have proof of the overpayment before he pays them back.

Agreed entirely with this. I know nothing of OP or whatever casino he was at. I would take greater than 20-1 odds though that once they call him up and says he owes them $200, they're right. They just would never call someone up over $200 if they weren't sure, it's not really enough money for them to try to cheat anyone. Not crazy to want proof, but as noted they won't provide it so either pay up or don't play there.

So the casino made a mistake and then calls OP to tell him he has to pay $200 back without proof.

I don't know, I'd rather not give someone the benefit of the doubt when he just admitted he made an error in keeping track of money and wants money back.

Kelvis, that's how banks/casinos work. Are you surprised?

Some people don't get out much.

Seems some people bend over rather happily. That´s okay.

Life isn't always fair and sometimes it's going to bend you over no matter you do.

Would you feel this way if he knew he was overpaid?

And that's fine...as long as you're ok with never being allowed to play poker there again

Seems some people don't realize that this phone call is pretty much never being made without absolute certainty that this is where the discrepancy is.

This reminds me of the people who make fun of the people who get robbed/raided. They always say that would never happen to me! Then next week they are the first one handing over there stuff when it does happen to them. The issue here is the casino has all the leverage just like getting robbed. Good luck trying to negotiate/get a better deal with someone when you have zero leverage.

cool analogy bro. Who is really robbing who in the OP?

I definitely don't "realize" that. With apologies to the OP, I don't really care what happens to him because his story is not sympathetic based on the totality of his posts. But if the casino paid me out correctly and then later claimed I owed them $200, I would have no reason to assume that they know with "absolute certainty" what happened, especially if they refuse to provide proof.

Caveat: they probably won't be calling you at home asking for money.

assuming i didn't know i was overpaid-if it was my regular place i'd be extremely annoyed at not being able to see the video but reluctantly pay. if it was some place nowhere near where i live they're showing me the tape or they can go **** themselves.

Does that make it right though? If they ask you to pay them because they made a mistake but now tell you they are aren't making a mistake and refuse to show proof, you don't feel weird about that? Not only do they tell you when you go into the casino but they call you on your phone that you have to pay up for crying out loud. It shows a lack of respect in my opinion and I don't think they should treat their guests that way.

Basically they give you no explanation and give you the option to pay or gfto. They have that right of course but maybe people shouldn't find this "normal" and it should cost them customers.

Do I think the casino is correct when they make such a call? Highly likely. Do I personally trust companies that are out there to offer games that they have rigged in their favors and use every psychological measure to get my money in their pockets? No. Same goes for banks by the way. How can you fully trust banks that tried to basically screw everybody over selling products they fully well know are absolutely horrible for their customers financially. When it comes to money there are just too many reasons people can have to screw you over and I am sorry but I am not just going to take their word for it.

I find it interesting that the OP posted five times to defend himself about being "wrongly accused" within the first 24 hours after he received his phone call from the casino, but hasn't been heard from since his last post two days ago when he stated that he was going to the casino shortly.

I'm not disagreeing with you at all. Is it right? No, not really. I don't see the harm in showing at least a picture of the transaction, but then again, it isn't my casino. This comes down to the fact that they will not show you and will not let you play until you pay it back and whether that is right or wrong doesn't matter one bit.

I believe the casino takes the stance that you likely knew you were overpaid and said nothing. They don't want customers like that anyway. If it was an honest mistake on the customer's part they are willing to take that risk I guess.