It’s probably because there are so many dealers in Vegas and it’s easier to remember bad experiences.

I think there are significantly more rude and generally miserable dealers in Vegas than anywhere else, but that doesn’t mean it’s a higher percentage of the dealing population than in other places.

Rudeness is pretty subjective.

Some people may consider it rude if someone wastes their time with small talk. Others will consider it rude if someone doesn't engage in some pleasantries before getting down to business.

I have noticed people in Vegas - including dealers - being ruder (by my subjective criteria) than in other places. Everyone is really focused on money and the hustle, grinders, dealers, even people getting on the plane at LAS, etc. If a tourist sits down at the table, everyone turns into those cartoon animals where their eyeballs pop out of their sockets and have dollar signs on them.

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That being said, hitting a dealer with cards is pretty universally frowned upon. That you're focused on the way the dealer chastised you for hitting him with cards twice in a row instead of focusing on the fact that you hit him with cards twice in a row is weird.

Breaking the house rules is also pretty universally frowned upon. That you took offense to the way you were corrected when you broke the house rules rather than the fact that you broke the house rules is likewise weird. I don't deny that some house rules are unusual or even downright stupid. But I don't think the reasonableness of the rules should affect your response when you break them.

Its possible to pick the wrong casinos where dealers are concerned. I don't know Vegas well enough to know how the rooms rate as far as dealers are concerned.

Foxwoods used to have the worst dealers in the country collectively because they pooled their tips. Since dealers were allowed to keep their tips, they improved dramatically. Even awful dealers became friendly, faster, and less confrontational.

So one way to ascertain the quality of dealers would be to ask if they keep their own tips.

The Borgota has among the best dealers I have seen in the country. However there are one or two really bad dealers. And if you get one of them in a bad mood, its going to be an ugly half hour. Ironically their tournament dealers are horrible. Its because they run huge tournaments and have tons of inexperienced and bad dealers. I saw one dealer turn on her floor manager during a discussion (argument) at the table. Another dealer refused to keep track of who had put out their ante. Etc.

I am surprised at the comments about HU talk unless it was in a tourney. But I guess if its a house rule then you have to respect the rules. If you don't then the dealer's response is on you.

I have played a bunch of tourneys in Vegas in recent years at Planet Hollywood, Aria, Rio WSOP, Golden Nugget, Binions, Orleans, and the Venetian. And some cash games at the Bellagio. I can't remember one experience with a Dealer where I felt treated rudely or where a Dealer went out of his way to humiliate a customer.

When I play, I try to thank the dealers for their efforts especially when they handle a difficult situation. The only time I get upset with a dealer is when they make a mistake and then try to blame somebody else (a player) for it.

If I thought a dealer was mishandling a situation and the dealer is not copping to their behavior, I either talk to the Floor off to the side to let them know what is happening (if it is egregious) or usually I ask the dealer if they want me to call the Floor over to discuss their behavior.

As for hitting the dealer in his hands with your discards, just apologize and move on. Try not to hit his/her hands. I always try to help speed up the game. Maybe the Dealer wasn't nice about it. But maybe you were aggravated about something as well (like losing) and you weren't being thoughtful. I would also look at whether or not you blame dealers for your results (like getting bad cards)...

Sounds to me like you had a losing session. No? Hitting a dealer from seat one or hitting a player “sitting right next” to you requires a skill set that I admittedly don’t posses. Impressive. FWIW, I played @ MGM Vegas for six straight nights in early January & found the dealers to be very competent & efficient. Granted they did not spend (waste) time on “customer service” by yuking it up with the players, but to each his own.

Some people are rude. So I guess some dealers would be rude. In a profession where tips are a large part of your take home , I would think dealers would take that into consideration , in fact , I am certain that most likely do, and let a whole lot of BS slide.

Well, we've made some important progress here: we've got you to admit that YOU are the "annoying customer" in this story.

Now the next step is get you to aspire to be the Not-Annoying customer. This will go a long way in your quest to find Not-Annoying dealers!

EDIT TO ADD: Ah, who am I kidding? Guy has ten years in customer service, and still treats customer service employees like this when he's the customer? He's never going to "aspire" to be the decent person. He takes far too much joy in making himself feel more important than others.

Okay I will be happy to explain.

The cards did not flip over twice in a row. The cards only flipped in one instance. The dealer simply complained to others at the table that I had hit his hand with my card twice in a row. I didn't notice that I had previously but I'm sure I probably did since he said that.

I of course, I did notice when the cards did end up flipping and immediately apologized.

I'm also not completely understanding this notion the cards have to be traveling at an extremely high velocity to flip over. I see cards get exposed at casinos everytime I play and rarely does it appear to be caused by someone chucking their cards with Chris Ferguson like velocity.

In any case, I agree with what others have said, that from seat 1 it makes more sense to simply slide cards to the muck rather than tossing them and that's what I did after being called out in front of the whole table. Perhaps as a dealer, it would be a good idea to politely give that advice the first time someone lets their cards make contact with your hand.

I promise I didn't start this thread to justify the throwing of cards. I legitimately felt there was a bit of a cultural difference between Vegas Casinos and was genuinely curious if others had experience the same thing.

I am pretty sure we can agree that since you are sitting right next to the dealer, he could have said something about it to you instead of calling you out in front of the table.

It seems we have a misunderstanding.

I never broke House Rules. I don't normally engage in a lot of table talk while I'm in a hand or use profanity of the table.

I thought I made it clear in my initial post and one of my follow-up posts that it was other players at the table having these issues with the dealer over House Rules. I was just reporting that the way they communicated these rule in fractions seemed overly aggressive, at least in comparison to the way I have seen dealers at other casinos interact with and correct players.

Thanks for the insights Rick.

I assure you I wasn't aggravated about anything on my vacation, and I never had a losing day at the tables while in Vegas.

I have seen players blame dealers for being card dead or getting sucked out on and think this makes those players look like ******s. The fact that this even happens blows my mind. As a player with primarily an online background, I wasn't even aware that blaming dealers for your cards was a thing that happened until I started playing more live games.

I'm not sure why you are so bitter and angry over this post. Trying to make it personal by saying I need to Aspire to be a decent person, when you know virtually nothing about me, shows that we are beyond the point of rational discussion.

For anyone else in the thread reading you're annoying customer allegations, I do want to clarify that I did not complain to any of the dealers, argue with any of the dealers/casino staff, or otherwise disrespect anyone at the casino. I simply kept my mouth shut and chose to post about my experiences in an online forum.

Stop being so apologetic. You came across a sour dealer/s and as is your right you complain about it here. Did the diddums snowflake dealer have cards hit their hand? Aww! poor dealer. Notice all the dealers who've posted on here jumping to put you down. This forum has plenty of bitter and cynical casino workers that will be salivating at this thread to get there bit in.

You work in customer service how do you not understand? these dealers were probably "on auto pilot" so to speak. You throwing your cards at a dealer in seat 1 is just so dumb it probably annoyed hell out of dealers. I always sit in seat 1, I can't even imagine how it is possible to muck by throwing your cards when you
re that close to the dealer. Seat 1 has certain responsibilities other seats do not. These include, sliding your cards in, moving your hands when dealer is dealing and keeping an eye on seat 10 for his action.

i think you just caught some dealers "going through motions" so to speak.

It's too bad this thread has (sigh, predictably) turned into taking sides and going on the attack, cuz Venice's explanation makes sense to me. The two (non-Vegas) casinos I play in have very different standards for what and how they enforce things. And when I go to Vegas, no matter the room, I run into stricter dealers than what I'm used to in either local.

Twin River in RI has a no talking even while heads up rule in cash games. That was the first time I encountered it, but it's out there.

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So, here is what I have seen

1) Very often, a dealer tries to be subtle 'Guys, there's still action', 'C'mon, don't talk about the hand'. Poker players are oblivious and are not even sometimes aware of what they do (I am a player, I once told two players who were playing the last hand before bagginf that they couldn't agree to check it down, and that if a floor heard them they would be penalized...they denied doing it even though they had just done exactly that). I have seen dealers finally get noticed when they are frustrated. You say that the dealer started off scolding, i find it far more likely that you missed previous attempts to fix the behavioor gently. As a player who is also a reformed rules nit, I appreciate a dealer who enforces the rules, and does whatever is needed to get their point across.

2) This is a common problem with players. They are so oblivious that they fire the cards right into the dealers hands. I am told that this can cause painful paper cuts in addition to risking flipping the cards. Did the dealer handle it correctly, don't know, wasn't there, but try tobe more aware of the dealer's hands. I always apologize when I time it wrong and accidentally hit the dealers hands (they sometime pause their hands unexpectedly right as I am discarding)

3) Side with dealer here. Table talk has a tendency to get out of hand if not nipped in the bud, and talking general strat is never as removed from the hand in question as you think it is. Also, calling the floor when a player argues back is perfectly fine. Dealers work for tips, floors don't. If someone has to be the heavy, it should be the floor.

I play mostly at Winstar in OK and love the dealers. The times I have played elsewhere, Vegas, New Orleans, etc., I have not noticed a significant decline in manners. SOme casono's have more indifferent and less skilled dealers (was explained to me that they pull untrained dealers from the pits, and they don't make as good of tips in the poker room, so they are untrained and unmotivated), but it has rarely been an issue that the table couldn't handle.

I find that Las Vegas dealers are rude but not for the reasons that you have mentioned. I've seen dealers object when they were only given a $1 tip on a sizeable pot and I've also seen them mumble under their breath when players are not tipping to their satisfaction.

I've played all over the world and I have never seen dealers as pushy for tips - personally I find this off-putting and rude.

One small thing really changes the entire hand and ends up costing hundreds of dollars or more to a player. It really does. So I think the Aria is going for regular skilled player base not recreational.

I actually like it when they are tight with the rules.

Yes, that’s totally what a resort is going for. Why would they want to have tourists on their premises?

I think they might as well close the poker room if they do that. The tourist/Rec players in the "Big" Hotel casinos are the ones who drop the most money at the tables. Doubt that Aria is going to do anything intentionally to discourage them.

And that’s not even the biggest factor in today’s Vegas. Tourists are the ones who spend absurd amounts of money to eat/drink/shop on the Strip while locals just head home after gambling. Would be a new golden age of poker if the rec to reg ratio at the Aria poker room was the same as at Jean Georges or Caebone.

I find service people in Las Vegas to just be rude in general. I travel around the US quite a bit and I can usually count on at least one rude encounter with someone in the service industry when I go to Las Vegas. It rarely happens anywhere else but it seems to be commonplace there.

Sounds like the dealers conduct was pretty out of line to me but it doesn't surprise me.

Actually heading there next month with friends and we hope we have better service tha. You.

I play MGM once a week. One of my favorite rooms. There is one or two dealers some may perceive to be rude. But that is in every room in America. Most of the dealers are decent at MGM.

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