Quote:
Originally Posted by QuadsOverQuads
I still find it absolutely fascinating to read, over and over, how some players in this thread continue to seriously believe -- absolutely religiously -- there should always be *zero correlation* between service and compensation.
As a customer,
I care very little about the compensation of the employees providing my service, I only care about the product being delivered. What your casino pays you, my car-wash pays the guys with towels, or what Doctor's Associates pays their
"sandwich artists" is immaterial to me.
The thing we expect a high correlation between is
not your salary but the cost of the good or service we pay for and its quality. When you buy an iPad, you
do not care how much the guy at the Foxconn plant in Shenzhen makes.
It's $6 per half hour for poker, $17.99 for the best car wash in town, $5 on special for a sandwich, and $829 for the top-of-the-line iPad.
If you charged me more for those things, I'd want a better product.
That's where I expect a high correlation regarding service.
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Now, in the abstract, do I think I get better service from higher paid employees? In some cases, yes; in other cases, no. Often the baseline for performance is set, and people meet it regardless of what they get paid. I don't think a union guy making $40 an hour does an inherently better job than a non-union guy making $20 to do the same job.
If people are given the ability to hustle to earn extra money, some will, and some will be happy doing the minimum to get the baseline. I get that poker dealers can hustle to make extra money (and the good "hustle" here), but in the end, my agreement is with the casino. If I don't get enough hands per hour, I decide if it's worth the $12/hour I pay to sit in the chair -- the tips to a dealer aren't nearly as much of a factor. If you, the casino, employ bad dealers, I'll go somewhere else.
Out in the real job force, people do a good job because they want to demonstrate to the people that employ them that they're capable of doing more, and they're the sort of people deserving of raises and promotions. ...oh, and because most of us have a good work ethic. We always do our best.
[We try to always do our best, anyway...]