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Originally Posted by Mr Rick
I reread every post written by OP and nowhere does he say the guys who spoke up were on their phones during the hand.
I did add that for emphasis that the other players at the table were likely not paying as much attention as the dealer was.
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At no point according to OP does Dealer say that he heard villain say "Fold".
The OP said this:
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I asked the dealer if my opponent folded or called. The dealer confidently tells me that he folded at which point I mucked my hand
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Then he further compounds his mistake by not turning over villain's hand before pushing the pot. Another mistake the dealer made was not to ask villain if he folded when OP asks the dealer if villain has folded.
Clearly many mistakes made by this "experienced dealer."
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In general when the Floor comes over for any decision and needs player input to make that decision, it takes three or more witnesses to confirm something. So if a players hand gets mucked by a dealer and it was the winning hand it will take 3 people other than the dealer to confirm it was the winning hand in order for the Floor to rule it was the winning hand. And it doesn't matter if people who witnessed it were on their phone or not.
The floor could also ask the players on OP's side of the table whether they heard the dealer tell OP that V had folded. And I disagree with the notion that it doesn't matter if the players were on their phone or not. The key is whether they were paying enough attention to take
their word for it (which may and probably is biased) over the veteran dealer who is or should be impartial. I've never heard of the "3 player" thing anyway. Maybe that's a general way of doing things I suppose, but it's going to take a lot for me to not back up my veteran dealer in a situation like this one.