Open Side Menu Go to the Top
Register
Call-ins, Seat/Table Changes, Wait Lists Call-ins, Seat/Table Changes, Wait Lists

08-13-2019 , 08:35 AM
This spawned from a vent in another thread and IMO it's pretty universally handled the same way ... but it never hurts to just toss it out there. (And certainly room size will factor in policy, as it should.)

1) Do you allow call-ins? How far in advance? Is it limited to 'Diamond' Players only? Do 'Diamond' Players get put at the top of the list automatically? Is it limited to only certain higher stake games?

2) When there's an open seat ... and a table change request ... can that Player 'play one more hand' or do you require them to move even if they are in the Blinds? (Do you walk them over to make sure they don't change their stack?)

3) When there's an open seat ... Do you page/text Players? How long do they get to show up?

4) If a Player doesn't show up do you drop them or leave them at the top of the list? What happens if they show up 'right after' you pass by them?

Most rooms have the technology to text a Player while some text and use an audible paging system. I think allowing the poker rooms to use an audible paging system helps spawn interest and covers any delays in the texting 'system' (I've had many a time that I got a text that my seat was open while I was playing my 3rd hand!!)

I play in one very large room where they call a name and if they don't respond within 15 seconds they move to the next name ... but keep the other name at the top of the list. While I don't think a room should, nor casino management desires to, keep waiting Players 'hostage' there also needs to be limits put in place as well.

Communication is the key ... Players don't tell the room they left the building and I've had some 20-30 minute craps rolls in my time as well. Both contribute to other Players rubber necking the systems.

What are your room's rules, size, and thoughts on effectiveness? GL
Call-ins, Seat/Table Changes, Wait Lists Quote
08-13-2019 , 08:41 AM
I think it’s fine to put people back up on the list at the top if they come back within ten minutes of their name being called. Obviously, they were using other parts of the casino, so it’s a good curtesy to allow guests to do that without being overly penalized.
Call-ins, Seat/Table Changes, Wait Lists Quote
08-13-2019 , 11:11 AM
1. Yes, one hour. We have to manually delete name from Bravo list, and normally give the player 15 minutes of leeway. If they call and say they're running late at :55 we let them slide a bit longer. Sometimes a case-by-case basis especially if it's a Friday evening. We have certain perks for certain player cards. Top-level go to the top of the list when they walk in. 2nd level can call and not get erased after an hour like normal people. For 3rd level, if they are next on the list for a 9-handed game we will make it 10-handed for them.

2. Both for this and must move games, we used to let the player have 2 more hands, but it kept getting abused. So now they go immediately unless they've paid their BB and then they can play their button.

3. Mostly page, but some give their number for a text and then they go to the bar across the street or back to their car for a refreshment.

4. Not typically, although I will finagle the system somewhat based on certain factors like how regular the player is and how long it's going to take them to get in. We page 3 times over an 8-10 minute period but that sometimes varies as well. If it's crazy busy and we need to get the list moving or depending on whether the player is only a poker player and we know he's coming. Case-by-case with some logic.

Sometimes the pit will call us if the player we've called is in the middle of a roll, and of course we give them some leeway.

No system is flawless because by their nature people are flawed. They leave or change their mind without telling anyone but you still have to wait them out. Other times people will call and say they're parking so don't take them off the list but then they walk in 20 minutes later.
Call-ins, Seat/Table Changes, Wait Lists Quote
08-13-2019 , 01:42 PM
Fwiw wind creek (formally sands) in PA allows players to request a specific seat when they go on a list. Ie if a new game is opening that seat is automatically locked up for them. I think it's the worst rule ever

Sent from my SM-G950U1 using Tapatalk
Call-ins, Seat/Table Changes, Wait Lists Quote
08-13-2019 , 01:58 PM
Quote:
Originally Posted by socccer4life3
Fwiw wind creek (formally sands) in PA allows players to request a specific seat when they go on a list. Ie if a new game is opening that seat is automatically locked up for them. I think it's the worst rule ever

Sent from my SM-G950U1 using Tapatalk
We allow that too. Don't see too much wrong with it. There could be vision/handicap issues that you want to take care of. Mostly I have that with the opening game of the day. You'll have arguments one way or the other because, well, they're poker players.
Call-ins, Seat/Table Changes, Wait Lists Quote
08-13-2019 , 02:24 PM
1) Yes, for $2/5 and above and when we're starting games in the morning.
2) If they've already paid a blind they can finish playing through their button. They can't bring their full stack in my room so no monitoring stack size. From a must move they have to bring their full stack but I can't say we monitor it that closely.
3) We never could get our texting system to work reliably so it was abandoned. Officially they get 2 minutes but sometimes it gets stretched because we're busy. Often the thing we're busy with is being repeatedly called to the table so the players can ***** about there being an open seat.
4) If they don't show up in 2 minutes they get dropped. If they show up right after and nobody else has been sent to take the seat they'll get it. If the seat is gone we may put them at the top of the list depending on how long its been.

We do allow players to lock up a specific seat when opening a new game in the morning. They have to be there when the game opens to retain it. We have an older morning crowd and some of them have vision or mobility issues.
Call-ins, Seat/Table Changes, Wait Lists Quote
08-13-2019 , 10:03 PM
1) Do you allow call-ins? How far in advance? Is it limited to 'Diamond' Players only? Do 'Diamond' Players get put at the top of the list automatically? Is it limited to only certain higher stake games?

Yes, one hour and not a second more. No, VIPs don't go to the top of the list. Last thing the casino really wants is VIPs in the poker room. Also giving VIPs priority seems like a good way to ensure you get no new VIPs.

2) When there's an open seat ... and a table change request ... can that Player 'play one more hand' or do you require them to move even if they are in the Blinds? (Do you walk them over to make sure they don't change their stack?)

If they've paid their BB, we let them play their button. Otherwise it's move immediately or forfeit the table change.

3) When there's an open seat ... Do you page/text Players? How long do they get to show up?

Yes, but it's spotty and not guaranteed. I will give a grace period if they call or somehow communicate they are on their way from the pit, restaurant, etc. 5 minutes.

4) If a Player doesn't show up do you drop them or leave them at the top of the list? What happens if they show up 'right after' you pass by them?

Bottom of the list. Like the call-ins, it seems harsh, but if you give one person a break, you have to give them all a break.

Most rooms have the technology to text a Player while some text and use an audible paging system. I think allowing the poker rooms to use an audible paging system helps spawn interest and covers any delays in the texting 'system' (I've had many a time that I got a text that my seat was open while I was playing my 3rd hand!!)

The big problem here is most places that text you do so via the Bravo system. You input the number and carrier and then click a button to send the text. Sometimes they don't work, sometimes they are extremely late.
Call-ins, Seat/Table Changes, Wait Lists Quote
08-14-2019 , 12:16 AM
Quote:
Originally Posted by answer20
1) Do you allow call-ins? How far in advance? Is it limited to 'Diamond' Players only? Do 'Diamond' Players get put at the top of the list automatically? Is it limited to only certain higher stake games?
Call-ins allowed. 1 hour max. No benefits for top tier players.

Quote:
2) When there's an open seat ... and a table change request ... can that Player 'play one more hand'
Only if they paid their BB and then they must move after they play their BTN. I do not babysit table changers for going south.

Quote:
3) When there's an open seat ... Do you page/text Players? How long do they get to show up?
Page them. They get 10 minutes unless they call and let me know they are held up (hot roll on craps, waiting for food at restaurant to bring back with them, etc.). If they are in the pit playing, they will usually have a pit supervisor call me which is the preferred method.

Quote:
4) If a Player doesn't show up do you drop them or leave them at the top of the list? What happens if they show up 'right after' you pass by them?
They are deleted from the list if they don't show up. If they show up right after I gave their seat to the next player, I will put them back on top of the list as a courtesy.
Call-ins, Seat/Table Changes, Wait Lists Quote

      
m