Yeah, I was. Honestly, I really appreciate my room. A lot of people can be gruff (we draw from Philly and South Jersey so you can conclude that there's a lot of mooks in the room) but most are good folks. I can walk through the room and know dozens of people by name without seeing it at the Bravo. The amount of jerks I deal with there is so small, I could count them on one hand probably in two years - and that's if I wanted to waste a second trying to remember them. Too busy having fun...

As for the people in that thread, I read a study that might be relevant...

The other night I came to a $1-$2 table for the first time in the night. Some players from a table I had previously dealt at on the last rotation had moved to this other table since the first one had closed. Whenever this happens as I sit down instead of the standard "Good Evening everyone" I tend to make the same lame joke of "Hey, are you stalking me or something?" with a dumb grin.

Well, one of the guys who had moved is this one grumpy old bastard who I have dealt to/played with for about 6 or 7 years now. He is pretty much universally disliked in the rooms in the area because he's such an ass, but up to this point I have tolerated him and never mentioned the fact that he is disliked even when I see him at other places than the one I work at (this is notable because he is such an ass that many people tell him to his face that they can't stand him).

So this night as I wait for the hand in progress to finish so I can push the dealer I make my "Are you following me?" comment and this guy just about loses his marbles. Conversation went something like this:

Grumpy ass: "What the **** do you want from me?" <really surly voice>
Me: "Sorry, what?"
GA: "I said what the **** do you want? You know I don't ****ing like you, why the **** are you even talking to me?!?"
Me: "You don't like me? Why?" (at this point I am kinda egging him on but **** it, he is an ass and I don't care)
GA: "No I don't ****ing like you, you're always insulting me at the tables (I never have done so but maybe he is confusing me with EVERY other person that knows him more than as a casual opponent??) so don't ****ing talk to me!!"

At this point most of the other players are looking at me with Spock eyebrows as they all know that he is an ass and most suspect that I have never done anything of the sort, so I just brush it off with an "OK then" and sit in for my shift.

Within 10 minutes GA has lost his entire stack when he double-straddled, woke up with KK and got cracked by A7 and A6 when the board came out 2Q345 after he shoved pre-flop. Funny part is he seemed surprised that either of them had him beat on the river despite the fact that any Ace had a straight. As he stomped away for the night one of the guys muttered something about "How could he possibly think he would win with that board out there?" and one of my regs countered with "Nevermind that, how could he possibly think he could win after he blasted the dealer before he even sat down, he should have known he was leaving here broke when he did that!"

If only that were true, but the fact is unfortunately that I usually inflate the stacks of those I'd like to see destitute when I sit in the box for some reason...

When I dealt I noticed the same thing. And if you were a stiff you should follow me from table to table as you were guaranteed to win almost every hand.

Hi forum I'm home! How was your day? Mine was ok. Got a kiss on the cheek from a Hall of Famer today while dealing Omaha. That was new. Well I'm going to get started on the laundry. Let me know when dinner's ready.

Doyle Brunson?

hahaha maybe I'll get a kiss from a famous dealer who now works in same room I work at

THIS so badly. I don't even mind the stiffs, you get used to them and kind of anticipate. It's just the arrogant jerks who run like God when I'm dealing that tilt me

I wanna see what you guys would do in this situation. I'm dealing a 2/5 game at 8:30 in the morning. Half the table is up real big and obviously the other half is stuck real big. A guy who I'm sorta friendly with but can be a jerk, straddles. 6 or so limpers and he raises his option to $110 fold fold fold, guy ships and the guy next to the straddler(big blind) is thinking. While he's thinking the straddler holds his hand up way too high. Not as if to show the bb but not really hiding it. All the bb had to do was to look in his direction. Here's our exchange.

Me: Don't show your hand
Him: He can't see it
Me: I don't care whether or not he can see it. How bout you don't show your hand until the action is complete.
Him: How bout you shut your mouth.

What do you guys do here? I'll post what I did later.

Your approach sounds a little confrontational. You should ask him politely to protect his hand and keep his cards on the table. When he tells you to 'shut your mouth' is when you call the floor over to handle him.

Not a lot of options here ..... you can't let the player show his hand and you can't let him talk to you that way.

So option 1 is you call the floor and you explain as you did here.

or option 2 is you reach across the table and poke out his left eye ...... then say ..... "Don't make me tell you again put your god damned cards down"

So go with option 1, but tell your friends in the breakroom that you went with option 2

I've had it happen where a gentleman comes in to a 2/5 game (new player) right into seat 1. Right from the start by the tone of his voice everyone can tell this guy is in full blown tilt.
Couple hands go by and he keeps mucking out of turn, no matter what position he's in, small blind or even the button... He would muck when action was on player UTG!

After the couple of times I finally snap told him that "we play clockwise in this casino sir".
Didnt work, he keeps doing it! Wtf!

Me: Sir, I don't know where you play... But here in this casino we play clockwise and in turn.

Him: how about u shut the #%^* up and keep dealing?

Me: excuse me, I didn't exactly hear what u said sir

Him: yeah u heard me, shut the ^£¥% up and keep dealing.

Me: grab all the cards, spread them all in center of table and sit there leaning back comfortably. With a grin in my face "this is how I deal at home games". And called the floor over.

Floor: what's up what do u need? What's going on here?

Me: seat 1 who can't follow rules told me to shut the %+#% up and deal, so I did the opposite cuz he's obviously not my boss... And I'm not dealing to him period!

Floor: sir could u come take a walk
With me?

Bye bye, 24hr ban! Should of been 6mo IMO, but haven't seen him after that so he was either just a tourist or he's embarrassed to ever show up again

Sounds like there were two jerks at the table.

Admittedly, you knew he was on tilt and you didn't even try starting with the soft approach.

I can see you're quite proud of the story though, well done, the room didn't need that tourist anyway. You really showed him!

EDIT: I'm not saying that 86'ing him wasn't the right thing to do after the fact. I'm merely saying that the situation may have been avoided with a little subtlety.

Fishfry,

Your post is probably going to attract the segment of non-gaming personnel to this thread who can't wait to tell dealers what they did wrong. Try your best to ignore them and we can keep this thread on a positive track.

Instead, here's some advice for that type of situation.

I have found that the fastest and most effective way to deal with a player who is yelling obscenities at you is to just deal around him while you call the floor over. No need to stop the game for the rest of the guys at the table. The floor can deal with him while you deal your game. And after he's gone, you will always get compliments from the remaining players for how smoothly and calmly you handled the situation.

This to be sure.

We've all heard the story of the player who berated the dealer and the dealer dealt the player out, all the while enduring continued verbal abuse.

The floor was summoned and the dealer explained that he wasn't sure what the player said, either he called the dealer a dumb mother****er or he asked to be dealt out. He then looked at the player and asked him what it was he said?

I've got a couple of questions for the dealers here, concerning supervision and training of dealers by the floor.

It seems at our casino that the only time a supervisor actually ever supervises a dealer is if a player complains to a supervisor about a dealer. Then he'll say "I'll talk to him". So it's sort of a "by exception" system. But there are a few dealers who have consistent problems and make mistakes that irritate a lot of players, but since many players don't want to take the extra step of finding a supervisor and lodging a complaint, nothing ever changes.

So my first question is, do supervisors ever actually attempt to observe dealers throughout the day and evaluate them in an attempt to improve their skills, or is it just a "if no one complains, I'm happy" type of system?

My second question is about how info is put out to dealers. We have a recurring problem where something will happen, and a player will say "I thought the rule was X" and the dealer will say "they changed that last week". So then the next dealer will say he never heard about any change and rules the old way. Typically how are changes to house rules handled? It seems that our dealers are as likely to hear about a change from a player as from management.

Just wondering how these things work at other casinos, or if ours is about the same as most others. While I like and respect over 95% of the dealers at our casino, it is frustrating to see the same few year after year doing the same mistakes without any apparent interest from management.

Thanks.

Here's what I ended up doing. I called the floor, they didn't come over. So I dealt him out and he flips out and goes and talks to the only floor on duty. He came back and told me my days are numbered here. I kept cool and laughed to myself and just kept dealing, he won a medium sized pot and tipped me three bucks. I think he realized he was wrong and he will probably apologize next time I see him.

If there are any employees who work in or have worked in a cage at Las Vegas casinos (preferrably at Rio for WSOP): How long roughly does it take for a large cheque ($300K+) to clear to a UK bank account (Barclays fwiw)

Thanks for any feedback.

This was my m.o., until I asked a couple floor managers about it. Both told me not to deal someone out, stop the game, call the floor over. I didn't even bother to try to explain to them how ultimately the house loses money in those scenarios.

Um, do you work where I work? We have a few seriously incompetent dealers, all of whom are known to be incompetent by management. And yet, they do nothing. I don't think I've ever seen a dealer being supervised, really.

Also, changes in rules are not often discussed between management and dealers. "That's news to me" is something I've uttered more than a few times. Fun, huh?

Question for poker employees: Dealer apron, or no dealer apron?
While it's optional for us. I personally like them. It's a classic look, makes a dealer look like a dealer, and they do protect your pants while in the box.
I know some places don't allow them anymore. What's it like where you work?

Thanks for the reply.

I guess I should clarify that I'm a fulltime player, not a dealer. I say "our casino" or "my casino" as reference to where I play. So I was wondering what, if anything, happens behind the scenes on this topic.

Funny, at first, I thought you were a player. Then, it seemed like you were a dealer. But yeah, it's that way at a lot of casinos, apparently.

We have aprons, but they're optional. I'd say 90% of the dealers use them. I always will. Hey, you never know when your fly might be down.

It wasn't 1 or two times that I asked him nicely to play in turn please. He was literally open muckin from the button when let's say UTG was throwing chips as a raise (somewhere in seat 5 or 6) and I see cards flying under my arm from seat 1.

I must of not put that out there as the story is long and was typing it from Phone... And this reply also from my phone. Always on the road!

Good supervisors do .... but there is a problem. In many casinos supervisors are spread thin with many tasks. In a small room you may only have a shift manager on duty with no other help ..... who may be the list attendant, cashier, tournament director, guy who answers the phones, takes food orders, runs chips etc and has a bunch of paperwork to take care of...... that supervisor has no time to actually watch games...... even with a dealer up and brushing in a small busy room its just too much going on ....


This has been an issue everywhere I have worked. Sometimes it is the dealers fault...... They simply never read the memo that was posted.

Sometimes it is the fault of management .... they never posted the memo. Sometimes this is caused because most dealers aren't. Supervisor tells the dealers for 5 days in a row about a new policy. But doesn't say a word on day six ... but many of the dealers haven't worked for the past 5 days.

Sometimes this is caused because there isn;t a real policy change, What has happened is that a supervisor interprets a long standing rule differently then previous supervisors have interpreted it. They don;t feel there has been a change in the rule .... so they just assume everyone understands the rukle the same way they do.