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Originally Posted by browser2920
So my first question is, do supervisors ever actually attempt to observe dealers throughout the day and evaluate them in an attempt to improve their skills, or is it just a "if no one complains, I'm happy" type of system?
Good supervisors do .... but there is a problem. In many casinos supervisors are spread thin with many tasks. In a small room you may only have a shift manager on duty with no other help ..... who may be the list attendant, cashier, tournament director, guy who answers the phones, takes food orders, runs chips etc and has a bunch of paperwork to take care of...... that supervisor has no time to actually watch games...... even with a dealer up and brushing in a small busy room its just too much going on ....
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My second question is about how info is put out to dealers. We have a recurring problem where something will happen, and a player will say "I thought the rule was X" and the dealer will say "they changed that last week". So then the next dealer will say he never heard about any change and rules the old way. Typically how are changes to house rules handled? It seems that our dealers are as likely to hear about a change from a player as from management.
This has been an issue everywhere I have worked. Sometimes it is the dealers fault...... They simply never read the memo that was posted.
Sometimes it is the fault of management .... they never posted the memo. Sometimes this is caused because most dealers aren't. Supervisor tells the dealers for 5 days in a row about a new policy. But doesn't say a word on day six ... but many of the dealers haven't worked for the past 5 days.
Sometimes this is caused because there isn;t a real policy change, What has happened is that a supervisor interprets a long standing rule differently then previous supervisors have interpreted it. They don;t feel there has been a change in the rule .... so they just assume everyone understands the rukle the same way they do.