Quote:
Originally Posted by donkatruck
Maybe because I play low stakes (1/2nl), but most of the dealers are friendly and most of the players are friendly. If 80% of the people you deal with are friendly even when you deal them bad luck, does the 20% of degenerate *******s cause enough problems? Serious question.
To me, hearing about how the casino treats dealers would be more depressing. I have been told where I play that if you miss a certain number (and it's not big like 5) shifts in a year you are fired. Don't care if you are in a car wreck, come down with the flu, parents die. If you are scheduled and don't show up that's it. They lost maybe 10 good dealers a while back when the poker manager decided to run this insane promotion at the same time big weekend tournaments were scheduled. The room was packed 24x7 for an entire month. Dealers were working 80 hour weeks and burning out.
You really nailed it with your 2nd paragraph. I worked in a room that was horribly run and where the upper management made zero effort to show any consideration or appreciation for the dealers. We would work 12 hour shifts and do 8 and 9 table pushes, get a 5 minute break, and then go back for another 8 or 9 tables. I'd come into work in a good mood and I'd be full of energy and smiles at the first 2 or 3 tables. By the 7th hour of work, I'd be miserable and I'd snap at players for the smallest of infractions.
In that environment, if a table had 3 friendly players, 5 players minding their own business, and 1 miserable player, I'd feed off of the energy of the 1 miserable guy.
The room I work in now is much better. Sure, there's room for improvement, but we get reasonable schedules (I'm not working from 5 PM to 3:30 AM and then expected to come in at 10 AM the next day, which wouldn't be uncommon in other rooms), the rotation is pretty fair, and they try to accommodate any kind of employee request unless there's a valid reason for them not to.
And so it's a lot easier to focus on the 3 friendly players and not the 1 jerk at the table and for me to enjoy the 30 minutes that I spend there.
It really is true - your boss and the managers in charge have the greatest impact on employee satisfaction, more than customers or hourly wages.