Quote:
Originally Posted by psandman
My point is that providing customer service is not the same thing as laughing, smiling, chatting, telling jokes etc.
You've seen me deal, you know I'm mostly business in the box, and that I don't suffer distractions.
However, I don't see it as an all-or-nothing kind of thing. I do what I can to adjust myself to what every customer needs, without infringing on the needs of other customers. It's a delicate balance, for sure. No two tables are exactly the same.
You're a poker player. You understand certain things. You also probably wouldn't play most of the games that you deal, at least not on a regular basis. Is it fair to say that what you look for in a dealer is not what your customers are looking for in a dealer? We're here to serve them, not serve us.
And again, I'm mostly a dummy-up-and-deal kind of dealer. I'm not talking sports or leering at club girls or sharing details of my family or whatever else is going on with all those "fun" dealers. But I do feel that smiling, laughing, and interacting with the customers is part of my customer service and hospitality job.
When I deal 100/200 PLO, I'm a poker dealer. When I deal 1/2 NLHE or a $40 tourney, I'm a poker-themed hospitality worker. That doesn't mean I shouldn't be as good at the poker as I know how to be, but these jobs require different skillsets.
Why are you against smiling and being friendly?