They're dogs. You show weakness, they get more aggressive. You take charge, they back right down.
Don't call the floor--tell them to **** off.
Of course, you can't use THAT word. But try this: next time a guy throws cards at you, stop the game; put your hand on the felt in front of him; establish eye contact; and ask him firmly, "Did I throw something at you, at I don't remember?"
He'll make a ridiculous defense--last time I used this line, he insisted he did not throw the cards at me. "If I was throwing them AT you, you'd know it!"
"You got a funny way of apologizing," I cracked, and let it go, because my point had been made. It was my first week working at this joint, and this guy is the almost-unanimous pick as biggest PITA to deal to--but he's very well behaved when I'm in the box. He still creates problems for other dealers.
This line (which I learned from Sipowicz, used on uncooperative interview subjects) can be used in any spot: "Was I discourteous or disrespectful to you, and I don't remember?" It accomplishes so much! It calls him out for being a jerk; it illustrates that you've done nothing to deserve such treatment; it reminds him that you're working together.
But above all, it sends the message to all the other dogs at the table: you're not afraid of these guys, and you're not taking their ****.
It sounds like calling the floor won't do you any good in your room. I've worked in rooms like this. It's on you to protect yourself from this stuff. Don't use the "I'm the new guy, I don't want to rock the boat" cop-out--you're not rocking the boat, you're trying to STOP the rocking! No one will have a problem with that. No one will think you're being the unreasonable one when you insist that you are treated like a human being.
***
Related note: I had a problem child last night, got him ejected my first hand of the down.
As I waited to push in, he dropped a loud f-bomb. The dealer gave him a warning. I sat down, dealt the first hand. He's on the button, raises pre-flop, can't stop running his mouth. As I spread the flop, he put his bet out into the betting area, but did not release it--remember, he's the button, he's wildly out of turn. Before I can say anything, his chatter includes another very loud f-bomb.
I stop the game, and ask him what he just said. He repeated verbatim. I reminded him that he was just warned about that by the previous dealer, less than a minute ago; and asked him to act in turn, as well.
"I know it's not my turn!", but did not retreat his hand. By now, it's his turn to bet, so he releases his bet, gets two callers. I pull in the bets, put out the turn card, and he does it again with his turn bet.
"FLOOR!"
He's shocked. "Are you serious?"
"Hey, this stuff is important. If you don't believe me, maybe you'll believe him."
He *still* won't pull back his bet!
The floor arrives, asks me what's up. "I can't get Seat 8 to act in turn."
"What do you mean?"
"He puts his bet out, and announces, 'I know it's not my turn,' and bets any way. He doesn't want to act in turn, he wants to bet when HE wants to bet. I can't dissuade him. Oh, and while you're here, he's had two f-bomb warnings in the last minute."
Hilariously, the player immediately disputed that number. He only got one warning from me, he said, and one from the last dealer. Either he thought 1+1=/=2, or he thought the first one didn't count because it was a different dealer?
At this point, the floor decided the next step was to ask the player to step away from the table for a brief chat. He told me later, he was planning a 5-second chat: "Look, you know you can't do this and you can't do that, so play nice, huh?" But the player would have none of it: he started racking up. He wasn't going to play in a place that won't let him do what he wants, I guess.
He took his time racking, kept running his mouth (called me a "little b****", lol). Floor tried again to pull him off the table, he refused again. Floor warned him that if he didn't step away now, he'd have security eject him. The player was skeptical, so the call went out immediately, and this guy got himself run (security LIVES for this stuff!).
The looks on the other players' faces was fantastic: they were so impressed, by both me and the floor. They know this is a place that doesn't put up with this nonsense.
The floor was incredulous when we spoke later. "Why wouldn't he just come talk to me? I was going to say three words and be done, but no, now he's out for 24 hours. SMH."
My point: you don't need to take this nonsense. Just know that no one is going to handle this FOR you, you need to step up.