Quote:
Originally Posted by madlex
The other 99 out of 100 times he’ll lose a solid part of his buy-in to the 2/4 rake trap instead of a 1/2NL reg. Pretty sure the casino is OK with him being upset that one time.
Pretty sure that even if your numbers were accurate, the casino would exactly mind.
1. There are all sorts of stats along the lines of "a happy customer will tell a friend, an unhappy customer will tell 10 friends."
2. Unhappy customers threaten to sue or whatever and even if it's totally baseless, it saps a huge amount of time and energy. I'd guess that 90% of problems a business faces comes from the worst 10%, and probably half from the worst 1%.
Corporations do these cost-benefit analyses all the time, that's why you end up with counterintuitive rules like bank security guards being forbidden to stop bank robberies.