Hi, Kathy. Can you please try to log in to your account again and let me know if it works? Thank you.

YES! Thank you. It started working this morning after I sent the video last night. No one ever told me what the problem was, but I’m back in again. Grueling couple of days trying everything and nothing worked. If you ever find out what the problem was, please let me know.

Thanks for your help. I sent a video of the login last night and it started working this morning. 🥂

Hi, my account has been blocked and I do not know why. My ticket ID is 2974805. Can someone from Global please contact me to resolve, thanks.

love adam

<3

Hi, Adam. Please check your inbox. I already replied to your private message. Thank you.

Hi, my ticket ID is 2997210. My account got blocked last Sunday. 3 days ago I received an email saying that my account was under security check. Now 72 hours have passed and my ticket is going to be closed. Could you please help me to keep the ticket active and check updates on my account?

Hi there. I will have this looked into. We will let you know via email in case there is an update. Thank you.

Hi Kimbr,

My account was also just banned after being “under investigation” for about a week. I received an email that I am banned as a result of collusion with a player who is a friend of mine, with 3 hands from February 2018 and 1 hand from March 2018 (over 15 months ago) to back it up. They accused me of colluding with this friend who was also a reg on the site in the first half of 2018. I am assuming the way they got this is from IP address, as we go to the same school, live near each other, and have played in the same house, and we both played Gwens ($2 hyper turbos) on Global Poker regularly during that period. We have obviously never colluded, as I have other friends who have played on the site starting months before I started, and warned me of storys like this that they had read on 2p2 and facebook.

The 4 hands they appended were clearly played poorly by me, with me making extremely tight folds in all 4 spots. With 3 left in the chip lead, I folded A7o after my friend bet 2 streets in a row. He didn’t have much behind but I presumably wasn’t confident enough. Another one I folded pocket 10s on a 5 7 9 board when he bet flop (again, I had him as a tight player. Bad play but it was over a year ago). The other 2 I folded AQ and AK pre because I presumably didnt want to risk bubbling with a flip. Clearly a bad move again, but same as before: I fold because I was risk averse and a semi new player. Again, I was a semi new player then and was down a decent amount on the site at the time, and was also putting in a large volume. I reset my sharkscope graph in the beginning of this year, but I can guess that I played approximately 3,000 sngs from the end of 2017 to the middle of 2018, so a solid volume. Me and the friend that I an accused of colluding with both played a solid volume of gwens in the first few months of 2018, and played in at the very least dozens of the same ones. A few bad plays by new players who know eachother should not mean collusion, ESPECIALLY with the fact that I have played 4,000+ sngs at this point and this is all they have accused me of.

I have cashed out on global and chumba well over 10 times since March 2018. They have all been approved. Since recently playing mostly with mail in credits and less with deposits, it is possible that VGW decided to look for/make up dirt on my account, as I have costed them money instead of generated recently (could be wrong but it’s a theory), and did this by finding someone who had played in the same area as me by tracking ip addresses, and picking out a few hands that were played terribly to pin on collusion. I am assuming they could come up with more hands if they wanted, as we played in a lot of the sane games against each other, but they could literally find poorly played hands against any opponent with that type of volume.

The first question is: why now? A year and a half later this randomly gets detected? I get that gp sometimes waits until a player attempts to cash out to ban them, as detecting collusion right when it happens would be tough. However, I have never seen a situation where GP suspects collusion and then continues to approve even 1 cash out request. Like I said, I have proof that they have approved 10+ cashouts. The second question is: With me denying these claims of collusion, what can I do if global just says they disagree and think it is collusion? I simply have not colluded, and them banning me for this will cost me a lot of credits and will make me unable to play in the future.

If they respond with more appended hands, I can post the hands they send me as “proof” of collusion and give potential thought processes behind each of them. I wont even mention that some of them could’ve been a result of timing out (I usually multitable so this happens), as all of these hands have somewhat logical reasoning behind them being that I was a semi new player looking to play conservative and with an opponent that I personally knew to almost always only bet with well made hands, usually only the nuts, when we played live.

I have somewhat been in communication with support, but they have just marked almost every ticket as solved and have not given an answer to any question in a week. The only email that I’ve received with any information is the one saying that I was banned. I can’t even respond to any thread. It is locked. The only way I can send a message is by creating a new thread each time. I have also sent both Global Poker and Chumba a message on Facebook around 1 time every day to every other day, and have not received a single response in around a week also. I know that support on 2p2 seems to be more helpful, so I will focus on mainly fixing this through 2p2 instead of zendesk for now. Thanks.

My account is RubenTejada by the way

Can you please check on ticket #3091557

TY

So, out of nowhere, a few days ago, I get an email saying my account is being investigated, and that it is suspended. I've barely played at all in the last few months, and I can't possibly imagine what the issue could be. I've not gotten a response when I emailed them. I was just about to start playing more frequently this summer, as I used to, but then this happens. I've not had any explanation or even a response, and so I am posting here, as I'm pretty pissed.

Did you win too much money?

Bump. Still no response whatsoever. A bit aggravated.

Sorry to hear if legit. I'd imagine you're biting your tongue. I feel for you and am concerned for online poker. This sounds like it goes right along with pstars developments. now there can't be winning players anymore? I know I've fought throughout my "career" to have a chance to win in fair and honest games and now if I ever do better I might get banned?

No, you won't. LOL

Please check the private message and the email we sent you. Thanks.

I also got my account blocked today, and I’m getting asked to send a picture of myself, pictures of cc and photo id, seems extreme? I just have one account playing mid level sngs and multi table tournies a few times a week. Why did this happen? Kwansolo@yahoo.com

I was just banned yesterday. "Your Global Poker account has been temporarily blocked due to a routine security check". I've been on this site since 2017. I have never had this happen to me. I was told by rep Skylar to provide information, when i provided the information required, i then get a response from robert and this what he said "
Robert (Global Poker)

Jun 11, 6:52 PM AWST

Hi ,

Thank you for your patience

We understand that you are no longer in possession of the card ending in XXXX and XXXX.

Since you are a valued Chumba Casino player, we have now waived the said cards, ID and POA.
We have now activated your account.

Thank you for your patronage.

Best of luck on your future games and have a great day!
Regards,
Robert "

My account is still blocked! CAN I GET HELP HERE!

KIMBR, I PM'ED YOU.... TICKET #3129119


P.S - I GUESS EVERYONE GOING THRU THIS SMFH

Brahh.... I officially been blocked for 24 hours.. I submitted another ticket cause my first ticket isn't getting any attention and they responded with "Hello,

Thank you for contacting Global Poker Support.

We do apologize for any inconvenience this may have caused.

Your concern has been forwarded to a relevant team who will be in touch with you with further information within the next 24 to 48 hours.

If you need further assistance, please don't hesitate to contact us again.

Regards,

Dirk"

THIS JUST MADE ME VERY AGGRAVATED

Hello, I just joined 3days ago the Global Poker world and everything was going well until this morning. I been playing completely normal like in the other sites without doing anything shady. This morning I woke up and tried to Log In and it says that my Account is BLOCKED! Why??? Please help me, let me know who should I reach and what should I do.

Hello Kimber, first of all I'm sorry for opening a new page about that my account was Blocked but I just saw that it was one already open so I'm gonna reach you guys here to. But yeah, I joined Global Poker 3 days ago and everything went well, this morning I tried to log in and it says that my account is been blocked. Please HELP me so we can figure this out. I don't have multiple accounts or did anything shady, I was just using the website normal. Also you might have to know that I been playing from my laptop and my phone as well. That's all about it, please help me.

My Ticket ID 3149659
Global Poker name: joeyD1990

Contact GlobalPokerCSKimbr on here. She is the only rep I know who is of any help.

This has happened to others before too. Once you follow the steps they tell you to do, your account should be opened up again.