Quote:
Originally Posted by GlobalPokerCSKimbr
Hi there. I will have this looked into. We will let you know via email in case there is an update. Thank you.
Hi Kimbr,
My account was also just banned after being “under investigation” for about a week. I received an email that I am banned as a result of collusion with a player who is a friend of mine, with 3 hands from February 2018 and 1 hand from March 2018 (over 15 months ago) to back it up. They accused me of colluding with this friend who was also a reg on the site in the first half of 2018. I am assuming the way they got this is from IP address, as we go to the same school, live near each other, and have played in the same house, and we both played Gwens ($2 hyper turbos) on Global Poker regularly during that period. We have obviously never colluded, as I have other friends who have played on the site starting months before I started, and warned me of storys like this that they had read on 2p2 and facebook.
The 4 hands they appended were clearly played poorly by me, with me making extremely tight folds in all 4 spots. With 3 left in the chip lead, I folded A7o after my friend bet 2 streets in a row. He didn’t have much behind but I presumably wasn’t confident enough. Another one I folded pocket 10s on a 5 7 9 board when he bet flop (again, I had him as a tight player. Bad play but it was over a year ago). The other 2 I folded AQ and AK pre because I presumably didnt want to risk bubbling with a flip. Clearly a bad move again, but same as before: I fold because I was risk averse and a semi new player. Again, I was a semi new player then and was down a decent amount on the site at the time, and was also putting in a large volume. I reset my sharkscope graph in the beginning of this year, but I can guess that I played approximately 3,000 sngs from the end of 2017 to the middle of 2018, so a solid volume. Me and the friend that I an accused of colluding with both played a solid volume of gwens in the first few months of 2018, and played in at the very least dozens of the same ones. A few bad plays by new players who know eachother should not mean collusion, ESPECIALLY with the fact that I have played 4,000+ sngs at this point and this is all they have accused me of.
I have cashed out on global and chumba well over 10 times since March 2018. They have all been approved. Since recently playing mostly with mail in credits and less with deposits, it is possible that VGW decided to look for/make up dirt on my account, as I have costed them money instead of generated recently (could be wrong but it’s a theory), and did this by finding someone who had played in the same area as me by tracking ip addresses, and picking out a few hands that were played terribly to pin on collusion. I am assuming they could come up with more hands if they wanted, as we played in a lot of the sane games against each other, but they could literally find poorly played hands against any opponent with that type of volume.
The first question is: why now? A year and a half later this randomly gets detected? I get that gp sometimes waits until a player attempts to cash out to ban them, as detecting collusion right when it happens would be tough. However, I have never seen a situation where GP suspects collusion and then continues to approve even 1 cash out request. Like I said, I have proof that they have approved 10+ cashouts. The second question is: With me denying these claims of collusion, what can I do if global just says they disagree and think it is collusion? I simply have not colluded, and them banning me for this will cost me a lot of credits and will make me unable to play in the future.
If they respond with more appended hands, I can post the hands they send me as “proof” of collusion and give potential thought processes behind each of them. I wont even mention that some of them could’ve been a result of timing out (I usually multitable so this happens), as all of these hands have somewhat logical reasoning behind them being that I was a semi new player looking to play conservative and with an opponent that I personally knew to almost always only bet with well made hands, usually only the nuts, when we played live.
I have somewhat been in communication with support, but they have just marked almost every ticket as solved and have not given an answer to any question in a week. The only email that I’ve received with any information is the one saying that I was banned. I can’t even respond to any thread. It is locked. The only way I can send a message is by creating a new thread each time. I have also sent both Global Poker and Chumba a message on Facebook around 1 time every day to every other day, and have not received a single response in around a week also. I know that support on 2p2 seems to be more helpful, so I will focus on mainly fixing this through 2p2 instead of zendesk for now. Thanks.