You will thank yourself later for getting banned. Your right though that was pretty dumb.

I can confirm this.

When I first signed up on Global, I used a gmail account that I keep isolated from my regular email for poker matters. However, I eventually linked my account to my facebook profile which shifted my account email to my main gmail account. I wasn't trying to gain a free $2 (I don't even know how that promo works to be honest), I just wasn't being all that careful at first with Global cause I really didn't think I was going to be sticking around.

When I went through ID verification, I got a *similar* message about multiple accounts - but they didn't ban or block me, they just shut down the other accounts. I honestly don't even remember their login info and asked GP about that cause I'm so fuzzy on the initial setups - but they refused to provide any details. Nevertheless, my withdraw WAS ultimately approved and, of course, I've never multi-tabled using multiple accounts.

But all that said - response time on all the above with support was a little slow - so just be patient and calm and explain the situation.

Thanks, please send this information to support@GlobalPoker.com and they will assist you as quickly as possible.

Let me know if there are any issues.

Hi global Poker my name is Ethancarter .I was playing poker with my iPhone then switch to play on iPad back and forth.Suddenly this morning around 5 am my account was blocked.Can you please help to unblock it so I can start playing again .Thank you very much and have a Merry Christmas

Why is my account blocked ?I don’t understand

I just wanna global support ask this again .Why is account being blocked?Is not like I’m trying create multiple account but I just switch playing from my phone to my iPad .Can you please unblock my account?

Please refer to the last email we sent you. Thanks.

I've been haggling with GP support all day. My account is blocked for no reason. please HELP!

Global Support says my account is in good standing and active but I get disconnected every time I login with a message that says Your account has been blocked. Please contact support.
I have contacted support but am getting the runaround.
PLEASE CHECK SUPPORT TICKET #2957308.

It's been 24 hours, and I have had my Global Zendesk support ticket closed 3 times, even though nothing has changed. I was told to reboot, change browser, use another device, change password, clear cache, check my ip address, all of which I have done, but still cannot get onto the site. Every time I log in, I am able to connect and then am immediately disconnected. I attached screenshots showing the message that my account is blocked and telling me to contact support, which I did, and they closed the ticket with no response. What more can I do?
Please help!

Try a different browser

I have tried Firefox, Chrome, Safari and Opera. Any other suggestions?

https://globalpoker.zendesk.com/hc/e...quests/2957308

Hi Kathy,

Thank you for your email.

We appreciate the screenshot you provided and we apologize for the inconvenience caused.

However, we suggest that you access our site using "New Incognito Window". Also, just make sure you're using www.globalpoker.com.

Please let us know if you're to log in.

Sincerely,
Behati
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Kathy Burke
18 hours ago
Thanks for the suggestion, but that doesn't work either. I even tried a new browser (Opera) but that didn't work either. It connects 100% but then immediately disconnects. When I try to login with Facebook, it says the account is blocked. I was on the site last night and this morning the disconnected message was in the browser.

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Dirk
14 hours ago
Hello Kathy,

Thank you for contacting Global Poker Support.

We sent you a separate email to help you set up a new password.

Please let us know how it goes.

If you need further assistance, please don't hesitate to contact us again.

Regards,

Dirk

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Kathy Burke
14 hours ago
The link does not work, but I had already tried changing my password. That is not the problem. My account is blocked, as you can see from the previous messages. I still cannot get into the site. I can log in and connect, but am immediately disconnected. And I receive a message that says my account is blocked, as you can see in the screenshot.
Please reopen the case.

Sent via the Samsung Galaxy S9, an AT&T 5G Evolution smartphone

-------- Original message --------

This request is closed for comments. You can create a follow-up.

You logging in through Facebook?

No. I login with my username and password. I get connected and then immediately disconnected, and a message appears on the login screen that says my account is blocked. I only tried Facebook as a last resort. The site tells me that my account is blocked, but support says the account is active. I guess they don't know what to do but they keep closing the ticket without fixing it.

No error message? Any errors on the website page?

No message on the web page except that the account has been blocked. The point is that the login is accepted, and I get to 100% on the connection bar, but I am disconnected as soon as I connect. Then, a "Your account has been blocked. Please contact support" message appears on the login screen.
I have sent screenshots of the login and the message. It's like looking into a black hole. No response, just close the ticket.

No, I mean errors on the page itself. Right click, inspect, and see if there are some errors. Then you can forward them to support. Not sure zendesk support is capable of IT assistance anyway.

What I don't understand is why they keep closing the ticket. I would be willing to wait if they said they would escalate to someone who can fix it, but they just close it. And the rep here has said she would look into it but I haven't heard anything there either.
I see that many people have had complaints resolved with intervention from 2+2 reps, but that isn't happening for me. And I didn't do anything wrong at all! It seems like they don't even read the ticket, because they keep offering the same solutions. Most of these solutions would apply to someone who was not putting in the right credentials, or using the site for the first time. I've been successfully logging in to the site for two years.

They are in Australia, it's middle of the night for them.

Go to FB and physically log out. Open global poker and if you can get to profile page, log out. Browser settings, then clear cache and cookies. Close browser, close every thing manually. Then turn off computer, not restart. Once it's fully off, turn it back on and try again. I don't think it's from your side. It seems the error is likely on their end since they generate the message that your account has been closed/suspended.

I wasn't ever able to login from the login page or Facebook (through the link on the login page) so there's no way to get in to the profile page or to log out. And, believe me, I have turned off the computer, reversed updates, dumped cache and done every logical thing to fix this from my side. The odd thing is that they keep telling me that my account is not blocked, but I keep getting the message. I've pored through the forum and seen that this has happened before, so I hope that Nicole or one of the Global admins will take pity on me and try to help.
And thank you for your concern. At least I know someone cares

That message is from their side, obviously. Kimbr is usually very helpful, when she gets on today, hopefully she can direct you to the right place. Regular support will just give canned answers

Hi, katypoker. Apologies for the inconvenience. I know that this is frustrating for you. I have already reviewed your previous correspondence and have escalated it to our devs. We will let you know in case we need anything else from you. Thank you.

Thank you. I recorded a video of the login and sent it to support.
Please keep me posted if you hear anything.
Kathy