So I'll start by admitting that I did something dumb. I haven't played online poker since the days of Party Poker, when all of the major sites were shut down. I looked into a few of the sites over the past couple years, but didn't get good vibes from any of them. Enter Global Poker, which I discovered earlier this week. I signed up and blew through the free $2 bonus checking out the site. Then I signed up for another handful of accounts and played the $2 bonus for each.

No luck. So the next day, I figured I'd give it a try with enough money to actually play a table. I deposit $50 via Paypal using the first account I created. I lost the $50 and deposited another $50 via Paypal. Lost that $50. I gave it a rest for a few days and then deposited another $20 via Paypal. Since that time, I've had some better luck and grew my account to nearly $600. I figured it was time to test withdrawals, and it hasn't gone well.

I submitted my withdrawal request earlier today and shortly thereafter received the email for ID verification. I immediately sent over scans of my drivers license and electric bill, then continued playing on the site. A few hours later, I get disconnected for an extended period of time, so I logged out and then tried logging back in. That's when I get the dreaded, "Your Account has Been Blocked" message. So I email their support team asking what is going on and they reply back quickly (maybe 15 minutes), here is the reply:

Please be informed that your account has been blocked due to creation of multiple accounts.

This is discussed in item number 4 of our Terms of Use which states that:

* * 4. "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion."

Please be reminded that you agreed to the said terms when you created your Global Poker account. Please feel free to refer to the entirety of our Terms of Use via https://www.globalpoker.com/page/terms-of-use.

Please feel free to let us know if you need further assistance.

Where do I go from here? I realize it was dumb to make multiple accounts to try out the site, but frankly, I didn't really expect the site to be legit and didn't anticipate that I'd end up depositing real money and playing the site for any extended period of time. The truth is, I like the site and would like to continue playing there. Aside from my messing around the first night I discovered the site, I've only used 1 account to fund and play from. I clearly wouldn't have deposited real cash if I thought there would be no way of ever getting it out.

Can someone advise how I can fix the mess? They haven't replied to my most recent email when I asked how I can get my account unblocked. When I try logging in to the support ticket, it won't allow me to even log in to see the ticket (#940877). I would really like to resolve this and continue playing on the site. In hindsight, I did something stupid. I imagine this happens quite a bit and I really wish they would highlight the important aspects of the TOC when you first sign up at the site, so people don't get caught up in this hole. Honestly, I just wanted to demo the site and the free $2 made it easy to do that a couple times. But I'd like to keep playing here and would be satisfied if they could reinstate my account and let me play from that going forward - I'd be happy to pay a significant penalty for my stupidity, just seems that account closure takes it too far when you have so many new people finding the site that aren't familiar with their policies and how that can impact you and the real money you end up depositing with no way of ever getting back.

Is there any hope for me or should I just move on and resume my trips back to the casino?

There's about a million other threads like this. You deserve the ban

Sent from my SM-J700T using Tapatalk

Have to second that.

Why should they highlight the fact you can't multi account? It's the users responsibility to read the ToS, if you didn't read it, that's on you.

You broke the TOC and had your account banned...nothing you can do about it and the site is in their right to keep your money and ban you.

I'm not arguing that I didn't do anything wrong here, I obviously screwed up. My issue is that the punishment doesn't seem to fit the offense - I didn't try and move chips from one account to another or anything like that. I'm honestly not even worried about the money in my account, I emailed them saying I'd be happy to forfeit that as a penalty. I'd just like my account reenabled and verified so I can continue to play on the site.

I believe that is fair (and a costly mistake I'm happy to own).

You cheated them out of multiple $2. Even not knowing the TOC, common sense would suggest that obviously the site does not want people creating multiple accounts. You broke their TOC and they are enforcing it as they should. Doesn't matter what you think is fair.

I've highlighted the part above I'd like to address, and I'll use your own quote from the OP to address it.

* * 4. "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion."

You obviously read this section of the TOC and it clearly states they have the right to terminate the account.

If Walmart was offering a free candy bar to customers who walked in, but it was one per customer, and you decided to walk in and out a dozen times taking a candy bar each time, would them banning you from their Walmart be justified. Absolutely it would, because you stole from them. In fact, they'd probably bring law enforcement in and charge you with shoplifting. This is exactly what you have done to Global Poker.

I think you deserve a second chance, you seem like a reasonable guy (sadly this doesn't hold much weight or matter at all with you actually getting unbanned). Not sure what you can do other than maybe continue to email support though man

That would seem to be a fairly reasonable compromise. The one difference between you are several other multi-account people is your deposits. They seem to be fairly reasonable and your offer isn't exactly empty in sacrifice.

It would be an expensive lesson, but definitely well learned.

Posting an update on my account status. I've had a back and forth dialogue with their support team explaining my situation and being totally upfront and acknowledging my mistake. I didn't have much hope that they would reconsider my ban and was totally caught off guard today when I received an email informing me that they are reinstating my account.

Not only that, but I essentially offered to forfeit all of the money in my account as a penalty and they reinstated my account with the full amount of money that I had when the account was closed. I honestly can't say enough good things regarding how they handled the situation and wanted to share my positive experience with everyone here. Kudos to GP for the fast and thoughtful support!

Thanks ahmir,

We hope you enjoy playing on Global Poker.

Just so everyone is aware, there is no blanket rule on this. We look at this items on a case by case basis by looking at how forthcoming the person is, the data we have on the play that was done by the accounts.

We try to balance the fine line between allowing everyone the opportunity to enjoy our site whilst getting rid of people playing with the wrong intention and ruining other players experiences.

thats really good service , another option could be - if someone who obviously didnt read the TOS , just remove the excess $2 from their initial deposit?

I mean if someone opened 75 accounts obviously they're dildos , but if they opened 2 or 3 , just take the 4-6 dollars from initial deposit?

It's not that simple, sure they stole $2 for each account they have. But the question is, what was the impact of that $2 on the poker economy? Every hand that was played involving that $2 was impacted, some players won money while others lost money.

About two million last time I counted.

I don't know what a "handful" is but this doesn't look good for you. Here's what I read: "I keep signing up and losing, once I win I want to take the money I won." Also you deliberately attempted to circumvent the rules system put in place on the site. It wasn't an accident. I think it's going to be tough for you to play on this site again.

supraman215, welcome to the global forums on 2+2, as a courtesy in the future please read through all of the comments before you comment on something above. As you will see if you read, his account was in fact re-instated.

I read to the bottom but missed that post from him. Glad to hear!

Quote:

Originally Posted by GlobalPokerCSadmin

Thanks ahmir,

We hope you enjoy playing on Global Poker.

Just so everyone is aware, there is no blanket rule on this. We look at this items on a case by case basis by looking at how forthcoming the person is, the data we have on the play that was done by the accounts.

We try to balance the fine line between allowing everyone the opportunity to enjoy our site whilst getting rid of people playing with the wrong intention and ruining other players experiences.

I had an account with GP through my facebook. Deposited plenty of money on multiple occasions. For work purposes I then needed to delete my facebook entirely, hence losing my GP account.

I then went on to create an account on GP not using facebook (because I deleted it for work). This weekend, I win $6,000. I submit a cashout this morning and they are telling me the account is blocked and the current cashout has been denied. Mind you, I deposited $100 this morning which was accepted, and within 5 minutes my account is blocked. I no longer can reach the support team. I just want to know where my $6,100 is?

So you multi-accounted?

I think we could find a more delicate way to put it, but yeah I can also see from the Support side why they have concerns.

New OP, look at it from their side. Multi-accounting is prohibited, and you just hit a decent score. I can see why they would lock accounts, even ones that had recently deposited, so that they can figure out what is going on.

The good news is they are around on these forums and will likely see this post and get involved.

Thats a pretty bad business model if you allow someone to use facebook, but if they need to delete facebook for whatever reason, you can never play on the sit again?

They can search EVERY SINGLE TIME I was logged in, I know they can. I want them to check if both accounts were EVER logged in together. They will find nothing malicious about what I did. So, if this is indeed a case by case scenario, they should find I did nothing wrong. They will see the other account was never logged into once the 2nd was opened. I strictly did this because I wanted to continue to play and was not able too using facebook anymore.

I understand the reason they do not allow multi-accounting also. I also know they have the software and knowledge to monitor playing. They can clearly see I have never done anything fraudulent or suspicious. They also might want to consider putting in some software that stops you at the registration area of creating the second account rather than after $100/s-$1,000's of deposits go through with no problem, but they want to do this to me when I win? I get it, I missed something in the Terms that I agreed too. It was a dumb mistake, but if they do their research, they will see I did nothing wrong and was not cheating.

I had a $6,000 cashout waiting and deposited this morning (which was accepted) and then my account was immediately shut down. I am not worried about the $100, obviously, I am worried about a 6k cashout.

Maybe I'm missing something. What was the point of depositing $100 into an account that has $6,000?

The $6,000 is a "pending approval cashout", therefore leaving $0 balance to play with.

Instead of digging into the $6,000 and potentially letting my stupid ass lose it all back, I was going to put $100 on this morning to mess around with lower limit games until the $6,000 hits my bank account. Then potentially re-deposit a larger amount. I do not typically play higher stakes, which is why $6,000 is a big deal to me, even though it may not be to others.

Also, I can see it being a little more suspicious if I just opened this account Friday and won all this money this weekend. This account has been opened for weeks-months long and has been deposited into plenty of times and lost plenty of times. They didn't flag my account when I was losing, of course.