Good to know

Requested my first cashout early this morning. Just sent in two pieces of ID. Will report back on how long the process takes.

Hi, pokerbrat637! Have you got assistance from our Customer Support? If not, PM me your screen name and/or email address so I can look into your concern personally.

pokerbrat637 does not have PM privileges so I have sent one on his behalf.

I'm pleased to say this issue has finally been resolved in a fair manner.

Thanks to CSMod for picking up the ball and running with it.

@glutenfree, anytime

How long does it normally take for GP to respond to emails. I sent an email about the "ghost" glitch at your tables on Monday. And still no response.

Any updates on if the issue is still being looked into / what causes the error and / or is it fixed ?

The glitch is costing your customers money. I have spoke to many cash players about the issues mentioned and they confirm it has happened to them also. I am not the only player this issue is effecting.

When can I expect a response from someone ?


http://forumserver.twoplustwo.com/25...68/index3.html

The "ghost" glitch issue is being looked into by our Soft Dev team. Once we hear an update from them, we will update everyone about it. We understand that it is a hassle on your end that's why the investigation is set to top priority. Rest assure that the guys are doing their best to solve the issue in no time.

Thanks for the response. A response to my email saying the above would have been nice.

Since my post I had to email support from a secondary email and finally got in contact with them and my cashout has been put through..........but right after my cashout I tried logging in and it kept saying my password was wrong so I emailed support 2 days ago and they tell me something about they sent it to a team and a ticket something.......well now going on 3 days of not being able to log on and even know if my account was hacked if my money is even still there......I'm pretty pissed its been 2 days already with not being able to get into my account.

Please resolve this Global as I'm losing out om playing my weekly amongs playing !!!

Another night of no poker and not being able to sign into my account.

Thanks again Global Poker

Hi pokerbrat637. Can you please send us your Global Poker email and username at support@globalpoker.com so we can check it for you. Thanks

Anyone else still having issues depositing ? I have to try multiple times before one finally works.

It could be due to my GP email and PayPal Email not matching.

Should be fairly easy to add the email used at GP to your Paypal account. I have multiple business emails going into the same PP account and can use any of them to log into it.

Thanks for trying to help. I do know about adding emails to PayPal, unfortunately that is not an option with the email I used when signing up to GP. It looks like having different emails might not even be the issue.

I did some research and it seems like there are allot of others with this issue and it's not limited to purchasing from GP. No-one found a solution and paypal support couldn't resolve the problem for anyone thus far. From what I can tell this issue is more likely to happen if you have a newer Paypal account and is some sort of security measure.

Here is a solution that someone said worked for them. Use at own risk:

Log into your PayPal Account
Click ‘Profile’
Click ‘More Options’
Select ‘My Selling Tools’
Click ‘Block Payments’
Under the Payment Receiving Preferences, find the “Block payments from users who:” section
Uncheck the “Initiate payments from the Pay Anyone sub tab of the Send Money tab” option
Click ‘Save’

I don't have the “Initiate payments from the Pay Anyone sub tab of the Send Money tab” option so this didn't work for me.

PayPal topic:

https://www.paypal-community.com/t5/...n/td-p/1052766

Thanks for a response finally from someone, how can getting a password issue take going on 4 days now.......I just want to be able to get back on to play please make this happen I'm withdrawling.......and I just emailed to your poker team telling them I spoke with you and copy/pasted what ya asked for.

The 5th day of not being able to play on global......I keep getting an email ty for my understanding and patience......well my patience is very thin at this point......5 days of no response over a password issue is absolutely ridiculous !!!!

Are you getting an error message at all?

The password issue could be an internal issue in your computer, too. Have you tried all the usual steps, like clearing cookies and rebooting, using a different browser, etc...? Was the password saved into the browser? If so, try manually typing it in and see if that helps. You could try to clear the password by typing a new one in and saving it. Once that doesn't work, type in the correct on and try logging on. With having so many hotkeys, it is possible that a typo somehow activated something that changed it on you. I speak from experience on that one.

It may very well be some issue on their end and your IP address/password is not registering correct. I get that they are busy, but asking people to always send an email to 'support' makes it impossible for the client to specifically follow up with someone. It removes accountability from any single person.

Again, there is a need for Global to appoint a moderator here so they can handle issues in a more expeditious fashion. They can send a single email to a specific person to look into these problems. I'm not trying to be rude, but what is the point of trying to solicit US players, specifically 2+2 members, if there isn't a coordinated effort to have support. If internal staff is swamped, then appoint a 2+2 user as mod and give them a direct email for someone at Global. It frees Global up from babysitting this forum and gives the players an actual person to speak with directly. I am not throwing my hat into the ring, just makes the most sense.

Some kind of support presence is absolutely needed especially on this forum, and I agree that "send an email to support" is definitely not getting the job done. This just makes their system backlog more.
It seems like their support is only around a handful of hours throughout the day so it would take days to get something straightened out if that is the case.
It really is sad to see such a decline when they started out so well.

U guys think there can really be a cs rep here 24/7? I didn't go to the beginning of the thread but the last response from them took 1 day...

When u have a chance global poker rep I just submitted my information(utility bill and drivers license) to get approval for cash outs. Do I need to submit anything else?

Good first post. At least you admitted to not reading the whole thread.

Response times in this forum have gone on the order of multiple days, sometimes close to a week or even longer, not 1 day. No one is asking for or implying 24/7 forum coverage. Within 1 day response time would be totally reasonable. U really think these guys don't think that?

Well ya if it's multiple days then that's a problem then. You'd think a daily check in to answer whatever questions shouldn't be that difficult. What are the response times for the other sites?

Sent from my VS987 using Tapatalk

I wasn't trying to imply they were only on this forum a couple of hours a day, more like every couple of days here.
Every response to emails I have received, and any cashout that I have had processed had been late night / early morning EST so I would think this is the times CS is working. I don't think they have an 8 hour work shift is what I was trying to get at.
With the email load I am sure they are receiving they cannot possibly get problems straightened out in a timely manner this way and there are only a few hundred players on the site. How can they possibly grow without changes to the current CS system?
Then on top of that some email servers are not letting their reply get to the customer so these forums would be another means of communication to get problems solved.
No phone support, no chat support and nobody watching these paid forums just looks bad on them is what we are saying.

I'm not exactly sure what happened on there end but I had an email issue with global and then nojgib helped me through it and I got my documents through on a secondary email since my email wasn't getting any responses.......after getting verified with my documents I tried logging in and it said invalid password.......so I reset my password thinking it was an easy fix but then forgot I can't get emails from the site and can only communicate through a secondary email........now I'm locked out of my account for 5 days with no way of getting a new password to get into my account and no responses from global except thank you for your patience.........

Can I just make a new account under the email that I can communicate with them on and they just credit my account what I have in the account I'm locked out on and then remove the old account?

I mean a password issue seems like something so minor to be taking this long.

Ah, ok. When you reset your password, websites typically send a hotlink to your email account on file. What happened is your ISP has a filter and it is blocking their emails to you. Several people have had that happen and needed a generic account like GMail or Yahoo.

The fastest way would be for them to change the email on your account and then start over again. They may have a fail-safe thing to prevent multiple accounts, so if you just try to set up another account...you may get flagged and account would be frozen.

Maybe send the admin person here a PM and ask them to forward the email to your secondary email address. You could also email them from your second email account, explain out the problem, all the particulars and ask if they can either change your email address or allow a new account with the same PayPal account.