I have not gotten a reply for days. Email support and a PM here in this forum. Yikes?

A couple pressing problems:

1. The 1000 flops 50nl weekly counter of which I was half way done with yesterday, has inexplicably reset to zero. My hands were there last night, what happened? The counter just opened up yesterday for pete sake, the first game is next weekend. I put in a lot of volume for this counter yesterday as I had the whole day off, not happy to see my 500+ hands gone from the record now. What gives?

2. I have not been able to deposit since Friday. I continue getting the User not found error when I click pay in paypal. I have been through this before and have tried all your troubleshooting advice already... log completely out, clear cache and cookies, open new browsers, try different browsers, restart my computer, etc. I even tried logging into global from a completely different computer just to deposit and got the same error.

Would really appreciate some help with both these things......

I had the same issue with depositing. I also used all the troubleshooting to no avail. If you don't have cash in your Pay-Pal account try loading some in it and then making a deposit. That is what worked for me.

Good Luck !

We apologize for the inconvenience as we ask for more time as we investigate this matter thoroughly. Rest assured that our Technical Specialists are working feverishly to check on this matter.

As regards your deposit issue, may I know your username so I can check your account? You can send us an e-mail to support@globalpoker.com if you don't want to post it here.

I have the money in my paypal account for the deposit, thanks.

I'm emailing right now.

Asked for a cash out on Sunday. Sent the needed verification yesterday. Got an email today asking for the proper verification. Resent it so hopefully it doesn't get missed again.

CS seemed to be on top of things here. Could be the user you PMd has not logged in, and its possible a reply email may be going to your junk folder? Not making excuses for them, just stating they have been doing good with replies.

I also lost my hands as you did, but it was only has counted for that tournament and not the others.

Neither the case, the user I PM'd posted here over the weekend but still hasn't replied to my PM from Friday. Not going to spam.

CS has been on top of things, which is why this is surprising to me.

Did finally get an email regarding the deposit issue. Unfortunately the rep who responded doesn't seem to know anything about the ongoing deposit issue and their tech team doesn't either lol. They asked me for a screen shot of the error to investigate further, we'll see what comes of it. As this problem has come up before, CS has troubleshooting steps they've both emailed out prior and posted in this forum (which don't work for me anymore), and I was told last time their tech team is working feverishly to fix.... I was discouraged by their reply last night to say the least that there's no problem and they know nothing about it.

I'm not always free to play the depositor challenge, but when I am, I'd like to be able to actually make a deposit. Hope they can take my screenshot (again) and figure this out.

I know I sent a PM and then went back and forth a couple of times. The last one said to be patient and they would get back to me in a day or two. That was two weeks ago. Maybe it is just from being inundated with some new players/requests or something. I always like to give the extra benefit of doubt.

From day 1 of my experience, they have been lightning fast to respond/assist. Hopefully, this is just an aberration and things will get back to normal soon.

Have your Tech people figured this out yet? I still don't have my 500+ hands back in the counter...

It's not just you. I'm just under 200 hands short (think it was 176 or so hands that I played Sunday night that got reset and I'm still missing). I was on Pomona, St. Petersburg and Fremont for the tables.

Guys, we had a time issue with that particular tournament. It got reset one week to early... so it basically reset day after it got started. Please contact me and I will compensate for this embarrassing mistake. It runs now though so its ok to start over, but I make sure you get something for your missed flops.
thanks guys

Thanks, PM has been sent.

2.5 days, no reply and nothing's been done.

I'm waiting about two weeks for one and sending a different one today.

BUMP. PM sent 3/16 no reply yet.

Still nothing, and the admin account that promised to take care of this hasn't even logged into 2+2 since the 20th. Can another rep please pick up the ball and run with this?

I received a PM overnight from CSMOD.

It is odd the storm out the gate of constant contact and assistance to once every several days.

Hey, glutenfree! We're sorry if you feel like we kept you hanging with your concern. GlobalPokerCSadmin is currently out of the office but, let me make a follow-up of your concern with him. Hopefully he'll get back to you in no time.

Still waiting for either yourself or admin to reply to my PM about this.

Hi there, My name is Sam and I have had a Pending Cashout for 4 days now......I have sent 6 emails with not one response but when I buy more chips I get the receipt to my email.

Can I please get an Customer Service Rep to please tell me why I am getting no response to any of my emails ?

thanks for your time

Uh Oh

There have been instances in the past where they were responding, but the ISP had a filter that blocked them out. Have you ever received an email from them in the past? If you haven't, you could try to send them an email from a generic account like GMail and reference all your prior emails and with your complete
account info. Check your spam/junk folder, too.

Are you fully verified with proper documentation? If you have received emails in the past, that could be the delay. I know someone that had to repeatedly contact them to get their paperwork verified. It seems they may be growing a bit faster than their infrastructure can handle.

CSMOD has replied to my PM that the issue is with management and he'll get back to me as soon as they provide a resolution. Although this thing seems to have stalled with CSadmin leaving, I'm hopeful they will resolve it for me now.

There's nothing wrong with cashouts. I initiated withdrawal last night and it hit my PayPal in less than 2 hours.