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Where is customer support?

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07-28-2017 , 06:28 PM

#76

don gotelaere

stranger

Join Date: May 2017 Posts: 5

I had 60 dollars in my account last night. It is now 2 dollars. WTF

07-28-2017 , 06:31 PM

#77

don gotelaere

stranger

Join Date: May 2017 Posts: 5

I had 60 dollars in my account when I quit last night. There is now 2 dollars in it. WTF

07-28-2017 , 07:27 PM

#78

splayaa

old hand

Join Date: May 2017 Posts: 1,546

Quote:

Originally Posted by don gotelaere

I had 60 dollars in my account when I quit last night. There is now 2 dollars in it. WTF

I would send an email to support to ask that question, which you probably already have. Also they are in Australia so don't expect to hear back until Sunday afternoon sometime.

All the same, that stinks with your account, I hope they get that cleared up for you in a timely manner.

08-04-2017 , 01:50 AM

#79

tx_noodlelRiver

centurion

Join Date: May 2015 Posts: 101

Support / Admin not here anymore ?

08-04-2017 , 09:29 PM

#80

TooTall84

enthusiast

Join Date: May 2017 Posts: 62

Bueller bueller

09-22-2017 , 11:54 AM

#81

vetra66

stranger

Join Date: Sep 2017 Posts: 3

I'm having trouble cashing out. I was going to recommend this site to friends, but seeing how things are going now I do not recommend this site.

A customer support rep name Arci was helping me with updating my profile and cashing out. I sent in 3 forms of verification. Things were going well and then my cash out request got canceled. They stop replying back to my emails. Now my money is still in Global Poker's site.

Quote:

Your request (#1212452) has been updated. Reply to this email or click the link below:
https://globalpoker.zendesk.com/hc/requests/1212452

Hello Jimmy,

Thank you for your understanding. Here's what we can do, if you can provide a proof of address with matching details on your account, that would be great. But if you wish to update the address on your account as per the supporting documents you have previously provided, we can also do that. We just need your confirmation on this matter so we can update your account and push through with your cash out request.

Should you have any other concerns, please contact customer service at support@globalpoker.com and we'll be glad to assist you anytime.
Kind Regards,
Arci

My Reply

Quote:

Hi Arci,

Thanks for providing the clarification. I will definitely create a new account and am happy with Global Poker up to this point. Please update my profile or let me now how I can proceed to cashing out. I'm testing this poker site before I recommend this to my friends. I appreciate and would like to continue with your service if we can get this sorted out. Please let me now what I can do.

09-22-2017 , 11:58 AM

#82

splayaa

old hand

Join Date: May 2017 Posts: 1,546

Quote:

Originally Posted by vetra66

I guess I am confused. To me it looks like those emails are going well. Perhaps there is more to it than I am seeing?

09-22-2017 , 02:53 PM

#83

Rutledge Smitty

old hand

Join Date: Oct 2009 Posts: 1,415

Vetra the support guy literally told you what you need to do....don't see what the issue is here.

09-22-2017 , 03:06 PM

#84

splayaa

old hand

Join Date: May 2017 Posts: 1,546

Quote:

Originally Posted by Rutledge Smitty

Vetra the support guy literally told you what you need to do....don't see what the issue is here.

Maybe Vetra needs someone to tell them 3 times what they need to do, one for each of the posts they made in 3 different threads, with the same confusing story.

09-08-2018 , 10:05 PM

#85

KushPyro

stranger

Join Date: Jan 2018 Posts: 5

I can not believe how ridiculous Global poker has been to cash out.. I have made 3 attempts to cash out this last time and everytime they deny me I contact customer support and they say im ok to cash out than I get an email from the cash out department claiming I haven't used all my sweeps cash yet and the previous rep says I did. I have cashed out 4 times with every single time being a nightmare. This is such a joke... I have taken screen shots of ALL the back and forth emails and I wish I wish I was full of ****...

09-09-2018 , 01:02 AM

#86

RevengeoftheDonks

grinder

Join Date: May 2012 Posts: 481

Quote:

Originally Posted by KushPyro

What they mean is probably you have not met the play through requirements to cash out would be my guess. Yes worst customer support I have ever personally dealt with. Having said that cashouts have been smooth in general for me.

09-09-2018 , 10:52 AM

#87

Tuma

Worships Amon-Ra

Join Date: Aug 2012 Posts: 16,390

Quote:

Re: Where is customer support?

Kimber doesn't work Saturdays, Joey just had a baby. Can we all be a little more understanding?

ETA - They're probably counting money from being able to market cheaply on 2p2 + pretending to co-exist with the forum.

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