Quote:
Originally Posted by RedStrip
Their lack of customer service is frustrating. On both their poker and casino site I see "play for free" everywhere. You'd think they'd find a way to do things in a timely manner or at least be able manage expectations better.
I'll update whenever I start to receive credits again. Please do the same. Thanks!
As posted in the other thread, I recieved credit for 2 envelopes a week or 2 ago. They're apologizing for the delay and said they're getting to all of them. As far as month by month, I'd say the delay started toward the beginning of April 2020. Hang in there they'll get to them all
P.s if you're really curious read through prior threads and posts on this topic; I have never seen a specific max amount of envelopes anywhere posted anywhere, nor any admin say point blank what the limit is. I have personally always assumed it ls 5, have mailed in 5 every month since the middle of 2018, and have gotten credited for every single one. They WILL honor them, as long as you've properly followed all the directions.