Hi guys,
We are still unable to determine what the issue is causing a small number of players to be unable to log in using their existing accounts.
We have a list of the players effected so, in line with suggestions from you guys, have decided to allow those players to set up a new account. We will transfer their balances over to the new account.
If you are an effected player, please set up a new account using the same registered email address that you have used for your current account and then email
support@globalpoker.com from this account letting them know both your old and new usernames.
We would obviously rather not have players creating new accounts but given these players have already been unable to play for a week we don't want to delay this even longer whilst we determine what has occurred.
If anyone needs further assistance with these please let us know.
Thank you for your patience and your support of Global Poker.