Yeah funny after all that temper tantrum you don't even share what the problem/resolution ended up being.

Oh yeah and @Global, #GiveNicoleARaise

Well put...he's one of those guys on Global's fb ads typing in all caps.

I can not log in to my account either using facebook log in. What support was given by this Nicole that helped? Please post to help me and others.

Glad we were able to work this out for you Mr_Gr33n, thanks for your patience.

I have passed this on to Nicole and she certainly agrees with your point of view!

Glad we could help.

How did she help you? I can't log in either.

I have just had a chat with Nicole and it seems like for some reason a few players FB login is not syncing up with their GP login.

This is strange as it only seems to be effecting a few players and the majority are still working fine.

If you are having an issue logging in and you use Facebook please contact support@globalpoker.com (You can attention it to Nicole if you like, she is lovely, but so is everyone else).

They will organise a log in for you through email and password instead of Facebook.

In saying that we are hoping to have this issue resolved shortly so hopefully it is a non issue moving forward.

Thanks

this is not a problem for me, but its clear by now that due to some updates by global a small number of players are now unable to access their accounts. there are multiple reports of people getting the run around from support, or support not acknowledging any issue.

this should be the NUMBER ONE issue being taken care of by global right now! either get this fixed, or allow these people to cashout and start new accounts (deactivate their old accounts). throwing them a little something for this inconvenience would be nice too.

here is the other thread which discusses the issue. you have other players attempting to help these players, yet no help from anyone actually employed at global:
https://forumserver.twoplustwo.com/2...dates-1692970/

OP's problem is legit, Global needs to get all over this.

For anyone having this issue, it is fixed easily by switching to Google's DNS servers.

Go into Network & Internet > Network Connections > Right click your connection, mine is Ethernet > Properties > Select "Internet Protocol Version 4 (TCP/IPv4)" > Select Properties > At the bottom select the radio field button that says "Use the following DNS server addreses" > Type in these DNS server addresses; "Preferred DNS server: 8.8.8.8" "Alternate DNS server: 8.8.4.4" > Click validate settings upon exit then click okay > shut down all windows and reload browser > vuala!

This works for more than just this issue. I use Googles DNS servers because they are usually better/faster than your ISPs DNS servers. Doing this will also help with issues on Twitch that I have noticed in the past as well.

I will repost this in the correct forum to help others.

You think you are helping "everyone" but you are not. Global REP may see this and think we are all good to go when that is not the case. Please do not post the same message in different threads as well.

I've been locked out since Wed... nothing's worked to get me back in yet.

Thanks OP for posting this, and completely agreed. Its not good that people are locked out and support isn't helping anyone.

Railbird, I think there was a DNS issue, but it is resolved now. That was the problem keeping me from logging in, and now I am fine.

But others are not, and I agree its a super bad look for Global. Come Global, get these guys back up and running.

Hi guys,

I appreciate that this is a frustrating situation for those involved. I have relayed the issue to our back office team almost daily in the hope of a quick fix. They are working around the clock and my understanding is that they are very close. Until this is resolved there is little else we can do at this point.

We have asked for feedback about players setting up new accounts in the interim. We are hopeful that the issue will be resolved quickly and that this will not be necessary.

Thanks for your understanding and patience. I will do my best to get more information to you shortly.

Team Global Poker

They are not allowing us to set up new accounts and delete our old ones. Tried logging in today (Day 6) and no luck

ok, well this is some good progress at least. we all particularly appreciate the global rep responding I'm sure.

I really hope you have a hard date in mind for when alternate action can be taken. ie at some point these people need to be allowed to get at there funds or create a new acct if the situation isn't resolved.

Thanks for pushing the issue. Glad they finally responded.
I am still unable to log on, fwiw

Agreed, it is good to see a response from Global directly on it. I am sure they are doing what they can, this stuff can be tricky. But its been almost a week. Hopefully they give something to the players that have been put out for so long. Maybe a freeroll just for them or something like that.

Yes so frustrating these last 6 days. I wish I realised that when I couldn't log in from my cell phone (or friends and familys) that it was not an issue with my network settings here at home and stopped stressing then and there. And a freeroll would be nice as I think it has so far been 18 Eagle Cup tournaments I have missed.

Hi guys,

We are still unable to determine what the issue is causing a small number of players to be unable to log in using their existing accounts.

We have a list of the players effected so, in line with suggestions from you guys, have decided to allow those players to set up a new account. We will transfer their balances over to the new account.

If you are an effected player, please set up a new account using the same registered email address that you have used for your current account and then email support@globalpoker.com from this account letting them know both your old and new usernames.

We would obviously rather not have players creating new accounts but given these players have already been unable to play for a week we don't want to delay this even longer whilst we determine what has occurred.

If anyone needs further assistance with these please let us know.

Thank you for your patience and your support of Global Poker.

I am still unable to login.

I have been e-mailing CS daily. They have been responding in a timely fashion.

Today, CS requested I tell what type of device I use, what browser I use, and if I reset my password. I use a tower computer and a laptop, the browser is Chrome, and I have not reset my password. I hope the info helps.

I'll just wait.

Meanwhile, my house got painted and my gutters repaired. If the problem continues, the neighbor kid is will lose his job raking my leaves.

In addition to this please use the subject: "Attention Login Issue" when emailing in as the team is treating these with a priority.

Thanks

Yeah I can understand the want for people not to create another account, but I also think you are making the correct decision here. Not that you need or seek my approval With that said, it is still good to see.

I have tried using my same email but it is no t sending me an email to verify my account

bravo on this decision.

Did you do this?