Hi everyone,

My response:

I pretty much never traveled or accessed Global Poker besides my home address or gave my info out to anyone. I just share a computer with my family member because that's all we have. I'm bummed out about this. Is there anyone that could help direct this to a representative, aside from e-mailing customer support@globalpoker? We both own and verified our own accounts, and play seperately. I may have paid for his sign-on bonus with my credit card. Having no communication between myself and my support, I was just banned indefinitely regarding any questions that could have been asked me. In reality, it's just two boys who share the same roof and IP address, with one working computer in the living room.


I've reached out to the GM David Lyons and responded to Cassie.

Could I get some advice here?
Thanks all.

I must have brain damage. That was tough to read.

I may have paid for his sign-on bonus with my credit card.

Good point.

Well...I went to investigate further and it shows that I never made a purchase using my own credit card. So I never overlapped any credit card payment info with his. We've kept both our accounts separate in every single possible way, except that we share the same living space.

Thanks for the suggestion.

Why can't you use someone else's credit card?

IF u brake the rulez.................. U R A cheat................ n U get BANNED....................

No one cheated though is what OP is saying. And it's "break" not brake.

That is staking.

Really? They consider that staking? That's pretty stupid

Global lol. Good luck with their support staff.

What else would it be?

It could be a brother A (who has no credit card) giving money to brother B in exchange for brother B depositing via credit card for him. Or brother A borrowing money from brother B. If you borrow $100 and your plan is to return $100 when you have it, that is not staking. That is just a normal transaction between brothers.

I have no idea what actually transpired - just throwing out some "what else would it be" scenarios.

If I understand, the definition of "Staking" is it providing money for someone else to play poker. I don't think it matters if it is a gift, a loan or long-term agreement with make-up etc... If you put someone in a game, you staked them.

Not that this is a big deal, but I would totally disagree with that definition, or at least your interpretation. If I loan you money, you can do whatever you want with it. If you choose to play poker, that is the same as if you use it to buy groceries (from my perspective). My assumption is that you will someday return the $100 (possibly with interest, if that is the deal) regardless of how many groceries you bought or how much you won or lost at poker.

If, on the other hand, I give you money to play poker, with the expectation that you will return to me some portion of your profits - that is staking. If I put up $100 for you to play poker, and you give me $100 worth of Euros, I have also not staked you at all. You simply had the appropriate currency to enter, and I didn't. If I owe you $100 and you want to buy into a $100 tournament, I could give it to you to give to the house, or I could give it directly to the house. These are identical situations, but one of them you would call staking and the other you wouldn't. I wouldn't call either of them staking.

The only thing that really matters here is how Global would view it.

No you don't understand then. You have no "stake" in the game if you are not going to win or lose any of the money you put out there. He did not stake his brother, he loaned him the money, even if it was for 5 seconds till he got the money back.

I could gift SC for my mother, who is a saint, and would never cheat in anything in life, but we'd still get banned. Conversely, I could gift money to a high stakes crusher with whom I have a profit-sharing agreement with, and also get banned. This policy has to be in place if they have any shot at policing staking rings.

Can argue the semantics of the word "staking" all you want, but more to the point, OP is saying he did not use his credit card on his brother's account.

Looks like they are accusing you of playing on each other's accounts, did that happen OP?

I am a simple man and simple explanations work the best for me. We are in the Global Poker forum and I am reasonably confident Global Poker's definition is similar to mine.

Update:

Either way. I confirmed I did not stake at all. So Global's stance on staking does not apply to this scenario. It seems to me that Global is quick and swift in banning anyone they do not want on their site for whatever reason. I do feel like I wasn't listened to and both support and GM David Lyons choose to ignore my request for help.

Sucks this happened but it is what I expected from support. Of course, no help was offered, seeing how they want to 'look for the stars' to expand the definition of their ToS and ban anyone they like, for whatever reason.


Be careful out there and watch who you trust, including websites. I give up trying to come back...



Thanks all.

I was holding around $3000 in the account at the time they suspended me and took my funds away.

If you read the ToS, it states that the Coins are not considered real money because even though you bought it with real currency.. You were buying the Gold coins and the rest is a 'bonus'.

They didn't let me a time to withdraw what I had inside no matter what. I can't believe it guys and gals.

The TOS are in place to protect us believe it or not. They do help to stop colluding, bots, multiple accounts, RTA software etc. It is unfortunate that they seize funds and at times will not even listen to the players reason for breaking the TOS. However even if we don't read the TOS we have to use our judgement and common knowledge when we do things. Without me reading the full TOS I knew when my son moved back in with me to not play at the same times in the same house under the same ISP and to let him use his own forms of payment to the site.
They have reversed the decision on seized funds in the past for players and for some it took a long time and many attempts to resolve their issue. So don't give up. Unless there is more to the story and they have justification after an internal investigation. Sometimes people leave out other details in what actually occurred just to get their story out there. Not saying this was you, just that some other facts, however small they may seem, (or may not have even been realized) are often omitted from the story.

I can. You're lucky it was only 3k.

can you post a photo of the two brothers playing on the family computer to submit as evidence?

If you can prove you're twin brothers and didn't do anything implicitly wrong, then you should go make noise on twitter and keep plugging away at their support team until you at least get your money back. It's a weird situation so they might be more willing to admit they goofed up and POKER SITE BANS BROTHERS FOR BEING TWINS! is the kind of clickbaity bad press they wouldn't want. On the other hand, if you got got trying some funzo business, you got got. Anyway though yeah social media pressure if you're actually right will get you somewhere.

interesting.

I asked them but they sent an automated message back. I guess they didn't want to see my ugly mug. lol