I received the below email from Global customer support earlier this week:

We are writing in regards to your Global Poker Account.

Our investigation indicates that your account is connected to another account that was found to have breached our rules.

Please be reminded that any chargeback claim received from your bank is a violation of Section 20 of the Global Poker Terms and Conditions and may result in the permanent deactivation of your account/s on all of our platforms.

As you are a valuable player to us here in Global Poker, we will permit you to keep your account open.


Thank you.

Cassandra

Here's the thing -- this absolutely never happened. I've expressed to the support team that I went through my credit card transaction history and there is no transaction that was initiated that wasn't used to fund my own ONE existing account. They didn't want to hear it and basically told me their processes are very thorough and that there was a transaction used to fund another account (and from the looks of their emails, accusing that transaction of being charge backed as well).

Despite this accusation, they did allow me to keep my SC balance of roughly $200 which I promptly withdrew. I have no intention of ever playing on this site again, and maybe that was the play here all along. I am a micro stakes winning player having cashed out roughly $3,000 in profit over several years of sporadic play on the site. I honestly think they just want me gone and came up with some bogus accusation to get me to leave.

There has been no ability to dispute this accusation, it has simply been met with the same rhetoric when I try to tell support that their information is wrong and that neither the funding of a second account with one of my cards or a subsequent chargeback on said card ever happened.

Did you read the email? It says you’d account was connected with another account who had an issue. It’s basically saying “don’t try it.”

And he is saying there is no other connected account.

$1 bill says he plays on a mobile device.

I don't play at Global. But do agree with jb1aze on what their wording means "don't try it". Not saying you ever would. Since you say there's no connected account(no reason to not believe you) so I wonder what their definition of "connected" is or means exactly. For example have you ever transferred money or anything to another player thru the site? If so might support tag you as connected for that reason. Another thought have you ever referred another player? I'll bet that counts as "connected."

At face value does seem like an odd email and I have to admit for a number of my early years playing being a micro/low stakes winning player wondered if I'd ever get such an email, something like it or have a hard time withdrawing. Never did then after about year 5 I stopped worrying and wondering about it.


Cheers!!!

No connected account. No family or friends to my knowledge that play on the site. Here is a follow up email from support where they explicitly state a card tied to my account (there is only 1 card I use) is for some reason tied to another account that "breached their rules". It's all very vaugue:

Our investigation indicates that one of the cards you are using is connected to another account that was found to have breached our rules.

We also would like to advise you to avoid sharing your card(s) with other players as this may flag and restrict your account from purchasing, and may also affect the status of your account in the future.

I have only ever had one account on global and no idea who the tied account would be. Whoever it is, they certainly have no access to my credit card information or have ever used it.

It's unfortunate that there isn't more transparency around investigations but partially makes sense they don't want to give cheaters insight to their process.

But I would wager a sizeable amount that you being a $3K winner over several years in the micros is not enough for them to want you gone

I 6-8 table on a desktop.

That explains the "connected" part. Well no idea how your card got connected to the other account but I do know one thing time too cancel that card, get a new one and fund your account with that card or directly thru your bank via E-transfer if possible. At least that's what I'd do.

EDIT: I'd also very very closely go over the transaction history of that card. Hopefully he hasn't used it before and you cancel the card before he does.


Cheers!!!

I appreciate the feedback. No fraudulent transactions on the card. It seems really unlikely someone else on Global would have my compromised card information on file. I'm still thinking global just messed up somewhere or wants me gone.

I would have lost my dollar. In the past people that play on mobile devices have experienced issues with the mobile company's policies regarding IP addresses and Global thinking two completely unrelated people are colluding. I am not an expert on this, I just remember a few threads about something similar.

Why would they want you gone? You arent that important and thats the last thing they want is to scare you away or scare anyone away and have less traffic.

Even if noone else used your card and its an honest mistake on their part, they literally didnt ban you or do anything to you besides send an email, so im not sure why you are making such a huge deal out of it, withdrawing everything and planning to never play again on a site youre winning on seems like a pretty big overreaction. Just go on with life and tell them you think they are mistaken but you will use a different card in the future.

They literally told me they were keeping my account open as a one time courtesy, as if I have done something against their TOS. Who would keep playing after that? Is it that strange to think perhaps they don't want winning players who cash out and have a high BB/100 win rate around? Trying to make sense of it myself, but nothing adds up.

yes that is very strange to think, especially when youve barely cashed out anything. If they were actually doing that to people regularly there'd be tons of stories about it and the site would probably start dying. And if you are paying rake, they want you on the site, no matter your winrate or if youre cashing out or not. You arent anyone special they want to get rid of, your 3k cashout is literally like 1 penny to VGW. So either it was an honest mistake by them which the odds seem pretty low to be honest, as theres not really a track record of them constantly doing this to random people, or someone used your card and you should just put a stop on that card, get a new one and go on with life.

So the logical explanation is some one in a million chance that my card is compromised and someone attempted to use it to deposit on global poker? There is no fraudulent transaction on my card and I've went through the transaction history extensively.

I got this exact email about a year ago. At first I thought my card number was stolen but there wasn’t any charges other than my own. No one other than me plays poker or has a global account in my household. The only conclusion was that maybe I signed in on my cell and used the same tower as someone else. I ended up sending a direct message to the GM of Global on twitter telling him that something was wrong with the process they use. He said he would contact his management and try to get the issue resolved. I received an email a few days later saying as a valued customer my account will remain open and the matter is closed. I still am not 100% sure why I received the original email

This is super helpful. At least it gives me some reasonable explanation for what went wrong. Do you know his twitter handle by chance?

I will send it to you in a private message. Don’t want to post it here without his permission

It says you can’t receive private messages here?

If you want to post your twitter handle I will follow you and I can send it there

@Spitzer0001

Much appreciated!

3 zeros or two? There is an account with 2 zeros but not 3. You need to follow back after I follow you so I can send a DM

Never mind I found it

that or it was an honest mistake, and not something worth getting super paranoid about and never playing on the site again imo.

It does appear to be an error on global's end. If they threaten to ban me for an error on their side, they can help me sort it out or I won't play on the site any more. I wouldn't call that paranoid, so we'll have to agree to disagree there. It's nearly impossible to get a helpful response from global support so glad I came here.

A site that has the ability to confiscate all your money in your account and you don't see why you would withdraw it all when they send that? If a mistake the fact they make mistakes and have no meaningful mechanism to correct or any legal consequences for failing to correct means you should take it out. If correct given the data OP has posted it means the site allowed his card information to be used to create a different account. Given no fraudulent activity on his card this would likely mean someone internal to the site did it using the data on the site to verify the card was real but not requiring the card be accessed thus leaving no visible trace outside their system unless the account created lost.