"Your table has been closed, sorry for the inconvenience" - Page 3 - Global Poker -- Two Plus Two Poker Forums

Our team is already working on the refund process for all affected players. If you feel that there's still a discrepancy with your current balance after the refund, please create a support ticket via goo.gl/syvpZX so we can assist you further. Thank you.

09-11-2018 , 08:48 AM

#52

lgalley

centurion

Join Date: Nov 2004 Posts: 129

My account is missing over 1 k this morning I dont like this ...

09-11-2018 , 09:08 AM

#53

dmcviquinini

newbie

Join Date: Oct 2016 Posts: 37

Quote:

Originally Posted by GlobalPokerCSKimbr

Not to sound snarky but how are we to know if there's a discrepancy if we don't know when the process has been complete?

09-11-2018 , 10:22 PM

#54

kidgolfer

journeyman

Join Date: Oct 2010 Posts: 294

just had a table close on me and my money wasnt in my balance, unlike last time. didnt take any pics but emailed them

09-12-2018 , 12:32 AM

#55

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by dmcviquinini

Not to sound snarky but how are we to know if there's a discrepancy if we don't know when the process has been complete?

You can create a support ticket via https://goo.gl/hqQEwv and request for a full accounting to make sure that your current balance is correct.

09-12-2018 , 12:38 AM

#56

swelly

enthusiast

Join Date: Feb 2014 Posts: 55

This just happened to me for the first time in the middle of a hand with all the money in the middle. Not sure if i was shorted the amount i would have won or the whole amount on the table. Sent a screen shot of the table just in case.

09-12-2018 , 01:39 AM

#57

RalphWaldoEmerson

Pooh-Bah

Join Date: Sep 2014 Posts: 5,954

Quote:

Originally Posted by GlobalPokerCSKimbr

Quote:

Originally Posted by GlobalPokerCSKimbr

You can create a support ticket via https://goo.gl/hqQEwv and request for a full accounting to make sure that your current balance is correct.

We're not doubting the veracity of your accounting, we just want to know when the refunds are complete.
You're making this confusing by alluding to refunds already having been completed. I for one have not received my refund.

Have refunds been (supposedly) completed, or not?
You don't need to handle a million support tickets if you can communicate effectively.

09-12-2018 , 02:27 AM

#58

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by RalphWaldoEmerson

Can you please provide your Zendesk ticket id so I can follow up on your concern regarding your account? Thanks.

09-12-2018 , 02:48 AM

#59

RalphWaldoEmerson

Pooh-Bah

Join Date: Sep 2014 Posts: 5,954

I had not previously created a support ticket. I have now done so. The ID is #2630392. Thank you.

09-12-2018 , 07:42 AM

#60

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by RalphWaldoEmerson

I had not previously created a support ticket. I have now done so. The ID is #2630392. Thank you.

Thank you. I will ask someone from our CS team to look into your account and get back to you. Thank you.

09-12-2018 , 12:24 PM

#61

swelly

enthusiast

Join Date: Feb 2014 Posts: 55

Anyone else still have an incorrect balance? Mine didnt change this morning after the update.

09-12-2018 , 12:29 PM

#62

RalphWaldoEmerson

Pooh-Bah

Join Date: Sep 2014 Posts: 5,954

Quote:

Originally Posted by GlobalPokerCSKimbr

Thank you. I will ask someone from our CS team to look into your account and get back to you. Thank you.

Thank you for the speedy resolution. Balance is all good now.

09-12-2018 , 03:07 PM

#63

pokerONETWO

banned

Join Date: Mar 2018 Posts: 589

my funds came back yesterday within a couple hours of writing a ticket

I think they bump you to the front of the queue when you do that.

09-12-2018 , 03:08 PM

#64

pokerONETWO

banned

Join Date: Mar 2018 Posts: 589

Yesterday I was playing like 4-6 tables and only one of my tables closed with the "your table has been closed" message; every other table worked fine all night. I got the money back immediately but it was odd. It was a full ring nl table, either 200 or 400 can't remember.

09-12-2018 , 08:35 PM

#65

swelly

enthusiast

Join Date: Feb 2014 Posts: 55

Ive been going back and forth with support all day today with this problem. Only one of my tables did this but it was in the middle of a hand in which i stacked the other player. The table froze and the pot was never pushed to me. I got a screen shot and sent it in but they keep saying i was credited the money from that table. I was credited what i started the hand with and not the full pot.

09-12-2018 , 08:40 PM

#66

zxjaexz

old hand

Join Date: Nov 2006 Posts: 1,369

Quote:

Originally Posted by GlobalPokerCSKimbr

Thank you. I will ask someone from our CS team to look into your account and get back to you. Thank you.

My balance is also missing. ticket 2631702

09-12-2018 , 09:11 PM

#67

swelly

enthusiast

Join Date: Feb 2014 Posts: 55

Support gave me a link to terms of service saying the hand is void during a malfunction even though the money went in and the hands were turned over. So the other player gets his full stack back like the hand was never played. I have clear evidence in the screen shot.

09-13-2018 , 03:23 AM

#68

zxjaexz

old hand

Join Date: Nov 2006 Posts: 1,369

Quote:

Originally Posted by zxjaexz

My balance is also missing. ticket 2631702

Got it back, ty.

09-15-2018 , 04:17 AM

#69

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

Inf tables closing today

09-26-2018 , 03:23 AM

#70

Trump2020

banned

Join Date: May 2018 Posts: 137

Uhhh that was weird, just happened to me, never happened before , and all these weird symbols popped up, seems to be working now? Oh well

09-26-2018 , 03:28 AM

#71

pokerONETWO

banned

Join Date: Mar 2018 Posts: 589

just happened to me too at 3/6

I had just stacked a guy after a long tank and I'm unsure if the balance was credited to my account; got the message and screen froze before I even saw his cards, and after about 2 minutes his bluff was shown but no chips moved.

Now I can't log on, I can see the main screen but I can't click anything because an MTT page pops up. I can see my balance.

same on two different computers and a different browser

09-26-2018 , 03:31 AM

#72

niosocket

journeyman

Join Date: Nov 2017 Posts: 226

ffs, best NL100 tables that I've seen in 2 months and they all crashed. To make it worse there is no option to create new 6 max NL100, like wtf

09-26-2018 , 03:32 AM

#73

niosocket

journeyman

Join Date: Nov 2017 Posts: 226

I didn't even get the message, all tables just froze. After restart I created 3 new 6max NL100, and now there is no option to create new tables. But there are 2 0/6 tables for NL10 and NL20. ****ing A