As many of you know global ran a promotion where you had to play 500 hands on Wednesday and/or Thursday to receive a SC Invitational entry. I played well over 500 hands but when I clicked on achievements they had not been tracked and it said I had played 0 of 500. I emailed global about this on Wednesday and they acknowledged the hands weren't tracking:

Thank you for reaching out to Global Poker Support.

We acknowledge your concern with your Ring it up promotion and we would like to assist you further.

We apologize if this has you worried and we are aware of a known issue with the Ring it up counter. Rest assured that our team is on top of the situation and we provide you updates after the event is over.

Please rest easy and we will handle the rest for you. You may also visit https://globalpoker.com/promotions/eagle-after-party/ for more information.

For any other questions or concerns, please feel free to send us a message.
Regards,
Jackson
Global Poker Customer Support

I kind of had a feeling they weren't going to take care of this properly because the correct response would've been a very simple one that should've said something like we see that your hands were not tracked but you did qualify and we have put the ticket in your account.

I still had not received the ticket by Friday so I emailed them again and was given this ridiculous response:

Thanks for reaching out.

We hope all is well --- we understand that you're upset regarding the Ring it Up counter.

However, upon checking, your total hands played is only 395 out of 500; hence, you're unable to receive an entry for the SC invitational tournament.

You may check your total hands from November 17 at 00:01 ET and 23:59 ET on November 18 via the hand history page.

You may also check your current milestone under your "Profile" >>> Challenges >> Weekly Bonanza as your stats is 395/500.

We hope this information clarifies your concern.

They know referring to the weekly bonanza is complete bs because that only tracks number of flops played. To qualify for the invitational you only needed to play 500 hands regardless of how many flops were played. The vast majority of hands I played, I didn't play the flop and the number of hands I played total on wed and thurs was actually closer to 1000.

This happen to anyone else?

Because global cs has been so pathetic I am now forced to post here and hope that a rep will address this and do the simple correct thing by giving me the ticket.

In similar fashion, on Wednesday I started playing hands and realized they were not tracking. I tried again Thursday and same thing. I didn't bother CS with it and based on your experience, glad I didn't waste my time. GL getting something out of it.

I guess my main complaint is them dismissively telling you that you had fallen short of the number, without any way to know when the counter stayed stuck at 0/500.

This happens very frequently when Global holds ring game promotions. Play x amount of hands, tracker doesn't work, confusion ensues.

Yeah I just don't get why they had to be shady and pretend like they knew how many hands I played. They already admitted to not knowing.

They could've just said sorry since we couldn't track your hands, we can't give you the ticket but instead they decide to make something up. I mean gdamn have a little tegrity global

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