Quote:
Originally Posted by 2outriver
I accidentally used the wire transfer routing number for my redemption. The wording on the Bank of America website did not include the term ACH when describing either routing number I tried to read as much of this thread as I could. It seems this has happened to some others and I never read of any getting paid. Is this money really gone? Who physically has the money? If not, then how long am I realistically looking at to get the money back into my poker account at least?
It is not gone, but it is in limbo land due to the way the system is setup.
Wires with incorrect info get returned. The problem you have is it is returned to WP and they process for many people. When you ci tact the mensa members on the GP zen desk, you will get a canned response saying it shows that it was sent check with your bank...Your bank will ask for a tracking number and the circle of "not my fault" goes on. Not having direct access to World Pay does not help.
You need the tracking number on the wire from GP. Then physically go to your bank and sit with a manager and ask them to trace the wire. They need to call the wire room. If you deal with a clerk and explain it, they will provide you with a lot of frustration. They assume you are co fuses and just check the screen and tell you that you need to contact the sender.
The manager should call the wire room and they can say the wire was DK'd and ask for a tracking number for that. The. Give that to GP zen desk and hope you get someone cognizant to move it along.
If that all fails on a timely fashion, calling the federal reserve wireroom forbthe district this took place will get it resolved super fast. The FRB is not a fan of laziness and their incoming calls asking why money is missing is very not liked.
If you tell me the state your BOA branch is in, can probably get your the phone number to their wireroom as well as to the FRB desk for your district.
The core problem is the CS has little clue wtf theyvare doing. They have a manual and just follow the "if this, then that" flow chart they are told. Very few in the industry has a clue of wtf is going on. It's not their fault, sites are not much smarter overall. Source: 25 yrs as investment banker/hedge fund manager doing 100s of wires a week.