I took a picture of my statement and uploaded it and it worked fine. I left the swift code blank because I couldn't find it either and I was verified within 3 hours.

I requested a cash out a few days ago. They sent me an e-mail saying I needed to verify a new ID and a selfie. I clicked the link and every single time it get to the selfie taking stage of the process the browser stopped working. This is clearly a problem on global's end. It feels like they are deliberately trying to stall my payout. I am not the first person on here to complain about this. Has thing happened to anyone else? What was done about it?

Request Sent: 3/26

Still waiting for approval. After months of very smooth transactions this is the 2nd one in a row that is moving slowly. The last one got paid after several weeks and this one seems to tracking similarly. Hoping this is not the new normal...

After having several quick payouts, they have been really slow.

Requested $6K on 3/11
Approved on 3/19, but not until I followed up
Payment still in process

I have followed up both through email and the help center. It has been frustrating as I have gotten four different emails that aren't building on each other aka probably answered as a "first response" by four different people. One email did say that there was a delay on their side from the payment processor.

Had no problems dating all the way back to the beginning. Encountering my first issue with a redemption requested about a month ago. Was told I needed to re-verify and was sent a link to "netverify". However, it is a dead link. Each time I write them explaining the issue, it takes about a week to get the same email copied back to me with the same dead link.

Does anyone have the working link to Global's Netverify?

On my global dashboard I'm listed as "verified" and I see no other way to find this link.

I see also lots of other people are having technical issues with netverify crashing, etc.

Can the rep please address this?

More weirdness from Global. Just rec’d an email regarding my previous post from a redemption request back on 3/11. It states I was paid out on 3/19 and to check my bank account (obv not true). This was after receiving an email on 4/1 stating there was an issue on their side with the payment processor and they would follow up with me. My redemption history on the global side even says “processing“ instead of “paid”.

Request sent: 3/31
Approved: 3/31
Paid: 4/3

That is probably an error on the transmittal. Once an ACH is sent, you will see it in 3 days or less. If they sent it amd you have not received it, there is likely an input error. A wire transfer can be done with as little as ABA and Acct#. The ACH has a lot more info. If your account is titled William Smith but it was sent Bill Smith and all the other info was correct, it will probably bounce.

When they are not affirmed, they go to the error account and then returned within days. The likelihood is your money was sent, your bank dk'd the info and was sent back to WorldPay. You need to get the transmittal number amd take it to your branch. Have the manager call the wire room and give them the tracking info. They can tell you the error code and where it is at.

Sadly, you're going to get the jerk job for a bit. Global will tell you to check with your bank, they have e to do it. Your bank will say Global has to do it. Laziness is everywhere.

The good news is, the money is not lost. ACH is easily tracked and will get corrected. You will probably experience a fair level of aggravation in the process.

Feel free to PM me if you have questions. I ran a hedge fund and we did dozens of wires/Ach/eft a day. I can walk you through the tracking process.

Just updating this:
Global reached out to me and apologized and got the situation rectified. Still waiting on said redemption but it's now been approved and the netverify thing has been put to bed.

Thanks man. I appreciate the feedback. Still in "jerk job" stage.

Received 4/7

Had to re-verify ID due to my old license expiring*

Requested 4/8

You need the tracking number amd then sit with your branch manager. 800 customer service will be no better than Global zendesk auto reaponse.

If you have any specific questions, feel free to PM me. Happy to help

Requested: 3/26
Approved: 4/2
Paid: 4/7

anyone know if this is still the case?

been depositing with green dot...would like to cash out on it too

thanks

Requested: 4/7
Approved: 4/7
Paid: 4/10

A+ very happy with speed.

Request: 4/6

Approved: ?

Usually withdrawals have been approved same day for me, so perhaps this is an exception to the rule this time.


Sent from my iPhone using Tapatalk

4/09 requested
4/10 accepted
4/11 processing ??
4/13 processing? when will be paid?

has anyone been paid this month i dont see alot of paid recently

I got paid in a day or two last week.

My last two have been slow - nearly 2 weeks from request to payment - but they have ultimately been processed.

Received 4/13

Requested 4/14

does any1 have a work around for the webcam requirement when trying to get verified?

the one i dug outta the closet just refuses to work...