***Prize Redemption/Account Verification thread*** - Page 21 - Global Poker -- Two Plus Two Poker Forums

Kimber,

I saw the last email and it provided no resolution to the problem.

The utility bill I sent in shows my name and current address on it. Nobody else who lives here plays Global poker. My address changed recently and is different from license, but I've seen it said here before that as long as the utility bill matches the address registered to Global, we're good. Am I missing something?

I appreciate your help. Thank You.

06-09-2017 , 05:06 PM

#502

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Jeff Shippt

I can't figure out where in my account to initiate a cashout. Am I supposed to verify first?

Just click on the 'Buy Gold Coins' button found at the upper right corner of the game lobby then select the 'Cash Out' tab. You will then receive an email from us regarding the documents that you will need to send us. Let me know as soon as you have submitted a cash out request and sent your docs so I can check it for you.

Last edited by GlobalPokerCSKimbr; 06-09-2017 at 07:42 PM. Reason: added something

06-09-2017 , 05:18 PM

#503

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by TheDarkSoda

ATTN: KIMBER

Below is a series of e-mails between me and Global Poker "customer support". Please advise if there is anything I can do. Thanks

[REDACTED]
Jun 3, 10:01 AM AWST

Hi,
I sent in documents to verify my identity. I'm not sure if you've received them yet or not, but I logged in tonight and it said my account was blocked and to contact support. Please advise? Thanks

Customer Service (Global Poker)
Jun 5, 3:38 PM AWST

Hello [REDACTED],

Thank you for contacting Global Poker Customer Service.

Detailed explanation has been provided regarding this issue. Based on all the information we got, we can confirm that you failed the verification process . During routine investigations our system detected multiple account with your name in the same play location. Decision is final and we are closing the accounts and any monies held in these accounts will be void. This is based on the clauses in Global Poker's Terms of Use.

Kind Regards,
Gab

[REDACTED]
Jun 6, 7:54 AM AWST

Hello,FIrst, I have one account.Only one. Several people in the same area with the same name as me is "proof"? That doesn't even make sense. What if my name was John Smith? There are literally thousands of John Smiths in the United States. And lots of times, all in the same area. Can a supervisor or manager or someone higher up please e-mail me and explain to me why my account has been blocked? I frequent the 2+2 forum, and I found this (which I have posted below) He was told he had multiple acccounts too, but as a one time courtesy you would still allow him to play. Why will you do that for one customer, but not all? Someone, somewhere needs to PLEASE do something, as I have only one account. Thank you for your attention to this matter. I look forward to your reply.

[FROM THE 2+2 FORUM]

Hello [REDACTED],

Congratulations. Your Cash Out Request for $2,000.00 has been APPROVED!

Cash out will be paid within 24 hrs or 1 business day. Please check your email and PayPal account every now and then for updates.

We would like to inform you that we have seen multiple accounts in Global Poker that is also under your name. As one time courtesy, we will still allow you to play however, further creation of additional account will result to permanent deactivation of all your accounts together with all its winnings . This is clearly stated in our Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion."

We hope for your full understanding on this matter.

Sincerely,
Nick

Customer Service (Global Poker)
Jun 6, 12:42 PM AWST

Hello [REDACTED],

Thank you for your response.

Decision is final and we are closing the accounts and any monies held in these accounts will be void. This is based on the clauses in Global Poker's Terms of Use.

We will not be able to provide any details on why other players were given that information as we can only help you with your account.

We believed that we have already made our position on this matter and our position will not change even if you contact us continually.

Regards,
Allen

This matter has been deemed closed and our decision regarding your account is final.

06-09-2017 , 05:23 PM

#504

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by bigphatmike

I just got it tyyyyyyyy

You're welcome, BPM. You had me a bit worried there.

06-09-2017 , 05:59 PM

#505

Cindialex

newbie

Join Date: Feb 2011 Posts: 22

I requested a withdrawal on June 7th. Still waiting for it to be approved. Screen name ScottsoNJ55

06-09-2017 , 07:00 PM

#506

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Cindialex

Still waiting on approval of my cash out request ScottsoNJ55

I sent you an email just now. Cheers!

06-09-2017 , 07:18 PM

#507

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by jellingwood

I got an email to verify account early in the week Roughly 350 in account. Was planning on doing this weekend but then you guys turned on suck out central on me !
Play normally.25/.50 and 8 hours a day. Lucky I get to play at work . I guess the site is rigged cuz I don't lose.....
Why would they say I have multiple accounts when I only have the one ? I sent email asking this . No response. Just worried it got hacked or something.

Can you provide your username so I can check? Thanks.

06-09-2017 , 07:30 PM

#508

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Big Perm

The offer is legit. I know you guys are swamped and have hit a steep learning curve, but you seem to be working diligently and from my point of view any mis-steps so far have been acknowledged and addressed. The poker community is pretty tight knit, so transparency and disclosure go a long way to building continual trust. Thanks for your hard work so far.

I processed my first $1k w/d last night, and am hopeful it will be a smooth process (initial $50 test w/d was VERY smooth). As I mentioned in an earlier post, I play from many different locations both on my PC and Phone, and travel quite a bit across the US. So I'm a little concerned that this cashout will run into the same vetting process, but I'm ok with it taking a few days knowing you guys a quickly performing your due diligence.

Thank you. Feel free to PM me if you have a cash out request. I'll be more than happy to check it for you.

06-09-2017 , 07:45 PM

#509

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by zf96733n

requested: june 9
amount: 700
received?

Can you PM me your username so I can check the status of your latest cash out request? Thanks.

06-09-2017 , 08:08 PM

#510

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Raquan31

We're still waiting for your relative to send us his ID using his registered email address. Please let me know as soon as he does. Thanks.

06-09-2017 , 08:09 PM

#511

Cindialex

newbie

Join Date: Feb 2011 Posts: 22

Quote:

Originally Posted by GlobalPokerCSKimbr

I sent you an email just now. Cheers!

Approved. Thank you very much for that quick response !!!

06-09-2017 , 10:17 PM

#512

gamecockfan75

stranger

Join Date: May 2017 Posts: 8

Curious as to the payout schedule. I've done a number of them and they have been quick sometimes and other times slow. Anybody ever get a payout on the weekend? Seems as though Fri/Mon are quick. Other days slow? Wonder if they just pay during certain days.

06-10-2017 , 12:42 AM

#513

TooTall84

enthusiast

Join Date: May 2017 Posts: 62

Quote:

Originally Posted by gamecockfan75

It seems to vary. Have requested one on a Sunday afternoon before and gotten it just a couple hours later.

06-10-2017 , 01:02 AM

#514

Big Perm

grinder

Join Date: Nov 2010 Posts: 662

Quote:

Originally Posted by TooTall84

It seems to vary. Have requested one on a Sunday afternoon before and gotten it just a couple hours later.

Yeah, but Australia is like 15 hours ahead of CDT to, so a cashout on Sunday is Monday there. May not be a bad idea to cashout on Sundays?

06-10-2017 , 01:07 AM

#515

Big Perm

grinder

Join Date: Nov 2010 Posts: 662

Quote:

Originally Posted by GlobalPokerCSKimbr

Thank you. Feel free to PM me if you have a cash out request. I'll be more than happy to check it for you.

PM sent. Thanks!

06-10-2017 , 02:18 AM

#516

Big Perm

grinder

Join Date: Nov 2010 Posts: 662

Quote:

Originally Posted by GlobalPokerCSKimbr

Thank you. Feel free to PM me if you have a cash out request. I'll be more than happy to check it for you.

$1k cashout processed and in my paypal account within 24 hours. Thanks!

06-11-2017 , 01:18 PM

#517

fishtard

stranger

Join Date: May 2013 Posts: 9

I've had a cashout pending for 3-4 days now (my account was verified weeks ago)...fwiw my cashout request email said "We are now in the process of reviewing your request, and expect that your cash out request will be processed within the next 5 days. A confirmation email will be sent once your request has been processed."

Where are people seeing that they process cash outs in under 24 hours?

06-11-2017 , 01:36 PM

#518

BGnight

Carpal \'Tunnel

Join Date: Aug 2005 Posts: 9,998

Same here. "We are now in the process of reviewing your request, and expect that your cash out request will be processed within the next 5 days".

Looks like cashouts times are slowing down. Mine was requested on the 7th. Longest pending so far.

06-11-2017 , 01:43 PM

#519

Deal!

journeyman

Join Date: Feb 2016 Posts: 296

Cashout requested June 11th at 4:35am. Received confirmation email immediately. Will update when approved.

06-11-2017 , 02:43 PM

#520

Big Perm

grinder

Join Date: Nov 2010 Posts: 662

First 1k cazhout was processed and in PayPal in 24hrs. Just submitted another one today...will update on progress.

Sent from my MHA-L29 using Tapatalk

06-11-2017 , 02:59 PM

#521

Porn Hub

stranger

Join Date: May 2017 Posts: 5

My cash out been pending about 5 days my roommate requested one and got a email that the 2nd account needs to be verified on the IP "is" mine which is fine but I have verified it to global about 5 to 6 times already, **** I have had a payout approved balready which makes no sense why they keep asking.

Please get to the cash out been awhile.
Screen name PornHub

06-11-2017 , 04:19 PM

#522

JB24Dolphins

stranger

Join Date: May 2017 Posts: 5

Kimbr, I have been waiting on a large withdrawal for 6 days now and I had no problem with smaller dollar amounts, do I need to request the amount be less then i did or what should I do. I need this money to pay bills...my screen name is the same as my username on here

06-11-2017 , 07:28 PM

#523

Deal!

journeyman

Join Date: Feb 2016 Posts: 296

Quote:

Originally Posted by Deal!

Cashout requested June 11th at 4:35am. Received confirmation email immediately. Will update when approved.

Just got a notice from paypal, money is in account at 7:25pm June 11th.

Less than 15 hours. Thanks Global Poker!

FYI I did not yet receive any emails other than the initial confirmation of my withdrawal request. I don't care, I like the money more than the email.

06-11-2017 , 10:47 PM

#524

gatton2019

journeyman

Join Date: May 2017 Posts: 226

Quote:

Originally Posted by Deal!

Cashout requested 6/11 at 10:47. Will update once processed.

06-11-2017 , 11:17 PM

#525

UnexceptionalRound

newbie

Join Date: Nov 2012 Posts: 47

Requested 6/11/2017 @ 2313 Eastern

Congratulations on your Cash Out request!

Here are your Cash Out request details:

Username: xxxxxxx
Email: xxxxxxx
Country: United States
Value: $1500

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