Went to cash out today got verification email. Asked for I'd. Sent it in and was approved lik 15 mins later. Cash out was also approved and said it takes up to 1 day for it to be sent to paypal account. Will update when money hits.

You are the best, thank you for your help!

Kimber,

Can you please look into my verification and cash out request? I keep getting the same run around from your reps that they need verification from someone else in my location/network, but I'm the only one that plays from my location.

I'm all for anti-fraud measures, but I don't think GP is going about this the right way. Just because people may live with or near each other doesn't mean anything fraudulent is going on. Aside from that, putting the burden on players to verify who others are is ridiculous. Each verification should be completely independent.

GP screen name is Raquan31

Thank You

Pretty pleasant experience. Requested a cashout on Tuesday night. Wednesday morning, I sent my verification info in. Wednesday afternoon, I had cash in my PayPal account.

Side note...do the players here seem particularly bad, or am I just going by a super small sample?

Waiting on a cashout Charles2183. Thanks CSKMBR

I can't figure out where in my account to initiate a cashout. Am I supposed to verify first?

I got the email message cash out approved, its almost been 24 hours and still havent received it in my paypal. this has never happened before :-( Dont forget about me Kimber! lol

username - bigphatmike

ATTN: KIMBER

Below is a series of e-mails between me and Global Poker "customer support". Please advise if there is anything I can do. Thanks

[REDACTED]
Jun 3, 10:01 AM AWST

Hi,
I sent in documents to verify my identity. I'm not sure if you've received them yet or not, but I logged in tonight and it said my account was blocked and to contact support. Please advise? Thanks





Customer Service (Global Poker)
Jun 5, 3:38 PM AWST

Hello [REDACTED],

Thank you for contacting Global Poker Customer Service.

Detailed explanation has been provided regarding this issue. Based on all the information we got, we can confirm that you failed the verification process . During routine investigations our system detected multiple account with your name in the same play location. Decision is final and we are closing the accounts and any monies held in these accounts will be void. This is based on the clauses in Global Poker's Terms of Use.

Kind Regards,
Gab

[REDACTED]
Jun 6, 7:54 AM AWST

Hello,FIrst, I have one account.Only one. Several people in the same area with the same name as me is "proof"? That doesn't even make sense. What if my name was John Smith? There are literally thousands of John Smiths in the United States. And lots of times, all in the same area. Can a supervisor or manager or someone higher up please e-mail me and explain to me why my account has been blocked? I frequent the 2+2 forum, and I found this (which I have posted below) He was told he had multiple acccounts too, but as a one time courtesy you would still allow him to play. Why will you do that for one customer, but not all? Someone, somewhere needs to PLEASE do something, as I have only one account. Thank you for your attention to this matter. I look forward to your reply.


[FROM THE 2+2 FORUM]

Hello [REDACTED],

Congratulations. Your Cash Out Request for $2,000.00 has been APPROVED!

Cash out will be paid within 24 hrs or 1 business day. Please check your email and PayPal account every now and then for updates.

We would like to inform you that we have seen multiple accounts in Global Poker that is also under your name. As one time courtesy, we will still allow you to play however, further creation of additional account will result to permanent deactivation of all your accounts together with all its winnings . This is clearly stated in our Terms of Use, item number 4: "Customers are only allowed to register one account with Global Poker. If discovered that multiple accounts have been registered by a customer, VGW reserves the right to terminate all such accounts at its discretion."

We hope for your full understanding on this matter.

Sincerely,
Nick



Customer Service (Global Poker)
Jun 6, 12:42 PM AWST

Hello [REDACTED],

Thank you for your response.

Decision is final and we are closing the accounts and any monies held in these accounts will be void. This is based on the clauses in Global Poker's Terms of Use.

We will not be able to provide any details on why other players were given that information as we can only help you with your account.

We believed that we have already made our position on this matter and our position will not change even if you contact us continually.

Regards,
Allen

Btw, my username on Global Poker is the same as on here. Thanks!

As I have checked, your latest cash out request has already been approved. Thanks.

Thank you for your offer, Big Perm. You have our commitment that this issue involving some of our players will be resolved satisfactorily.

Sorry about this. Can you please provide your Global Poker username so I can check the status of your latest cash out request? Thank you.

Thank you. If your second cash out request is still pending, please provide your Global Poker username so I can check it for you.

It has been over 24 hours since I got the approved email. And still nothing in PayPal account. I was wondering if there was perhaps a malfunction on your end?

Username is bigphatmike

Ty kimber for your help in advance for your help

I just got it tyyyyyyyy

Still waiting on approval of my cash out request ScottsoNJ55

It was approved about 2 hours ago! Thanks!

I got an email to verify account early in the week Roughly 350 in account. Was planning on doing this weekend but then you guys turned on suck out central on me !
Play normally.25/.50 and 8 hours a day. Lucky I get to play at work . I guess the site is rigged cuz I don't lose.....
Why would they say I have multiple accounts when I only have the one ? I sent email asking this . No response. Just worried it got hacked or something.

The offer is legit. I know you guys are swamped and have hit a steep learning curve, but you seem to be working diligently and from my point of view any mis-steps so far have been acknowledged and addressed. The poker community is pretty tight knit, so transparency and disclosure go a long way to building continual trust. Thanks for your hard work so far.

I processed my first $1k w/d last night, and am hopeful it will be a smooth process (initial $50 test w/d was VERY smooth). As I mentioned in an earlier post, I play from many different locations both on my PC and Phone, and travel quite a bit across the US. So I'm a little concerned that this cashout will run into the same vetting process, but I'm ok with it taking a few days knowing you guys a quickly performing your due diligence.

requested: june 9
amount: 700
received?

Please let me know if there was an issue with your latest cash out request so I can help.

Happy to help!

Please check the last email we sent you. Thank you.

Good to hear that. Thank you for sharing your recent cash out experience with us. Up for your question regarding other players' level of skill. Anyone?

As I have checked, you cancelled your last cash out request. Please let me know as soon as you've requested a new one. Cheers!